Rod Liddle
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The new price for a return fare between Swindon and London Paddington with First Great Western is £98, for a journey of 77 miles. It seems better value if you think of it in terms of unit cost per minute, though – you could be on the train for hours and hours. And quite probably standing up. I assume that’s why the train crawls from Reading through Didcot and finally into Wiltshire – to let the passengers know, by stringing out the journey, that they’re getting their money’s worth.
Really the trip should last less than an hour – 56 minutes to be precise; it’s a fine old line down to the West Country from London, devoid of troublesome gradients and bends. It was designed that way back in 1833; a rail route ahead of its time, with the best locomotives and the roomiest rolling stock.
But these days it never is 56 minutes. Something terrible happens when the train hits Oxfordshire; the engine is suddenly afflicted with torpor and then it shudders to a halt and you stand there, crushed and sweating in the aisle, teeth ground clean of enamel, and listen to the passenger service operative, or whatever the hell guards are called now, tell you that the train is delayed because of delays, or because of previous delays, or delays that have not yet happened but will very soon. Remember, £98.
The new ticket price from Bristol to London with what is, by common consent (and by most of the official indicators) Britain’s worst train company, is £137. At which price you could take a family of five to Budapest and back, although not with First Great Western. Again, this seems better value if you take into account the fact that you might well have to get off the train at Chippenham and travel by bus for a bit; two modes of transport for the price of one, you see. They think of everything for you.
Pretty much all of the train operating companies have announced huge fare increases, although few matched First Great Western’s brave and swashbuckling 10%. And as they did so, they demonstrated a quality that had hitherto been conspicuously absent: perfect timing.
The message came through just as 60,000 passengers, or wannabe passengers, found themselves stranded at stations on the west coast main line because there were no trains whatsoever last week. And another 60,000 wondering why Liverpool Street station was still closed. And the rest of us, planning to visit friends and relatives over the holiday period, recalling the advice given out by the train operators: don’t travel by rail over Christmas, whatever you do, it’ll be murder. Or words to that effect.
Last week, the boss of the Association of Train Operating Companies, George Muir, said the fare increases were needed so that investment could be ploughed back into providing better services. And he added, keeping a straight face, “the results are showing through”. No kidding, George?
I asked the eminent transport journalist Christian Wolmar what he made of Muir’s suggestion that increased fares would lead to improved services. “It’s just complete and utter crap,” he replied. “The money is going to the train operating companies, full stop.” How much is invested in improving rail services is, in any case, decided in advance by the rail regulator. Muir is being disingenuous. At the least.
Here’s a few more fares to gape at in wonderment: Plymouth to London with First Great Western – £196. That’s three times the cost of the usual return air ticket, and of course it takes almost four times as long by train. London to Manchester on Virgin Trains – £219. Fly instead and it will set you back about £80. And incidentally, those are the old prices, without the “A happy Christmas to all our benighted customers” fare increases.
As the train operators will very quickly point out, these fares I have quoted are not the only ones available. You can travel on our network much more cheaply, but only if you are a dedicated researcher on the scale of, say, Kinsey. The station counter clerks certainly won’t tell you the cheapest way to get from A to B, either because they’d prefer you to pay a whole bunch more or haven’t the remotest idea themselves. Only one man in Britain understands the bizarre, arcane and – as you will see – patently absurd ticket-pricing policy of the train operators: his name is Barry, and he’s made it his life’s work.
Barry Doe runs a travel advice website (www.barrydoe.plus.com). He knows stuff even the train operators don’t know. For example, if you want to travel from Plymouth to Reading – usual return fare £206 – you can save yourself more than £50 by buying three separate return tickets (Plymouth to Exeter, Exeter to Taunton, Taunton to Reading). Similarly, if you wish to travel first class to Manchester from London and save a bit on the £360 fare, buy a ticket to Falkirk instead and simply get off at Manchester. Falkirk is further, but cheaper. That’s sort of insane, isn’t it?
Even the comparatively straightforward “saver returns”, of which there are about 900 kinds, will leave you in trouble if you wish to alter your return time. You can’t upgrade, you’ll have to buy yourself a whole new open ticket. I travelled by train in Poland recently and asked for a ticket between two cities: I was told the price (which was about one-tenth of the price for a similar rail journey in Britain) – but then felt moved to bombard the poor counter clerk with subsidiary questions. Was this the cheapest ticket? Were there restrictions on it? How long did it last?
The Pole looked at me in utter bewilderment. “It’s just a return ticket to Krakow, sir,” he said, “they all cost the same. Why wouldn’t they?” You get conditioned to the rules of the asylum, after a while, you see.
So: this is where we are, right now, with our railways. Incompetent and greedy train operators, a ticketing policy that only a man called Barry properly understands, an infrastructure that is starved of investment and crumbling to bits, a byzantine relationship between the train companies themselves, between the train companies and Network Rail, between the whole convoluted shebang and central government. Trains late, trains crowded and in many cases infrequent and always mind-blowingly, extortionately, expensive. And sometimes, as we saw last week, not even there at all. You wonder how we can have arrived at such a frustrating, desolate situation, given that it all began so promisingly. Railways were, after all, one of Britain’s more thoughtful gifts to the rest of the world.
Christian Wolmar’s fine book, Fire and Steam, will give you the history of almost two centuries of government neglect and lack of interest, of individual foresight and brilliance thwarted by official insouciance. It is probably true that all governments have taken the railways for granted and more recently failed to understand that they will never turn a profit, but that the social benefits of a vigorous network hugely outweigh the public subsidy required. But if governments have been negligent, none wreaked upon the railways the scale of vandalism occasioned by John Major’s priva-tisation of the network. For reasons of purblind ideology, a successful (by today’s standards) state-run system was chopped up and rendered an unworkable, unmanageable and almost unaccountable antisocial agglomerate.
It is either depressing or hilarious, take your pick, to mull over the fact that the privatised rail network soaks up almost three times as much taxpayers’ money in subsidies than did that much maligned, publicly owned corporation, British Rail. And the sad truth is that in those final years British Rail really was “getting there”.
Not that new Labour should escape the blame, mind. You might expect of the Conservative party an instinctive affection for that most insular and individualistic form of transport, the motor car. Labour, though, has its ideological roots in public transport – and yet in the 10 years since Tony Blair took office, rail fares have been allowed to rise by 46% (not counting the latest rise), while the cost of travelling by car has risen by only 26%, according to figures from the Department for Transport. In other words, Labour has made it even more attractive to travel by car and less attractive to travel by train.
Indeed, the two forms of transport Labour supposedly wished to encourage – rail and bus – have risen most steeply in cost, while the two forms of transport it supposedly wished to discourage – plane and car – have risen in cost the least. But you would not dare to mention the notion of renationalisation to Gordon Brown; a shiver would pass through him.
No matter how desirable – both socially and economically – state ownership might be, the whole business has the most unfortunate connotations. Jon Cruddas put the idea forward when he stood for the deputy leadership of the Labour party – and look where it got him.
It is no accident that the railways were born in Britain, a country of tightly packed urban conurbations separated from each other by comparatively short distances. Britain was made for railways; when you think of it, it is truly ludicrous that anyone would wish to travel the 185 miles from London to Manchester by any other mode of transport – until you figure in that £219. And the delays. And, just recently, the agreeable detour by coach from Birmingham to Northampton.
Why suffer the misery and the extortionate cost when you can fly for a third of the price and in about half the time? Again, the train companies will tell you that more people are travelling by rail than at any time since the 1950s. Well, up to a point. But they’re travelling short distances by rail (especially within central London, which recently got its first effectively nationalised route, the North London line). For the longer trips, people are turning to the planes, or sticking with the comfort of their cars.
Passengers of First Great Western have threatened not to pay their fares as a consequence of the latest price increase. You admire their pluck and resolve, but I don’t suppose it will do any good. If a company that is renowned as the worst train operator in the country can have the chutzpah to announce a 10% fare increase at Christmas, then I don’t suppose it’ll give a monkey’s about what its customers think or do. It has another agenda, after all.
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The solution to the state of the railways seems obvious.
Even if a state-owned, nationalised BR was going to be too expensive and bureaucratic, all the current franchises should join together to form one company. One company that would be made to care about one thing: Reliable, affordable service.
J. Vickers, Bedfordshire,
Sent to me by a friend in London:
"The Pole looked at me in utter bewilderment. Its just a return ticket to Krakow, sir, he said, they all cost the same. Why wouldnt they?
Here is the answer; "Get the Poles to run the railway."
Dennis, Portland OR, US
I couldn't agree more with this article. I recently telephoned National Railway Enquiries and asked for times and prices for a journey from London to Edinburgh. I was made to feel that these questions were absurd. The 'operative' informed me that he could not tell me anything about price or availability - so what was the point of making the call in the first place? Further to this, I was shunted (no pun intended!) around various switchboards to the point that my exasparation got the better of me forcing me to give up and cry. Why is such a simple thing made so bloody complicated? Those of us who feel guilty about flying and would like to do our bit for the environment by using the more ecologically sound method of transport, are being hamstrung by greedy irresponsible train companies who have completely switched off from listening to a traveling public who, if treated with more respect, could sustain their businesses for years to come.
Ian Gunningham, London, UK
Its Easy, as the franchises end bring them back into public ownership. The Unions are campaigning for public ownership and the staff want a return to BR.
So Mr Brown & Ms Kelly "BRING BACK BRITISH RAIL" and put a end to this money squeezing franchise system.
Allan Hedley, Whitehaven, UK
I couldn't agree more with Mr. Liddle. Until the early nineties, Argentine railways were owned and run by a state-owned monopoly called "Ferrocarriles Argentinos", created when Perón nationalised the lines owned by British private companies. Many Argentines recall the days before nationalisation, when trains were punctual, clean, modern and efficient, as a golden era. We had one of the largest networks in the world (aprox 40.000 km) Nowadays, only a quarter is still running with obsolete machinery.
In the seventies, control was given to the railways trade unions for political reasons. Since then, they fell into an almost terminal state of disrepair. President Menem dimanteled Ferrocarriles Argentinos and sold its pieces to dubious private investors, promising public opinion that we would enjoy First World-quality trains. Today, the Goverment spends 1.5m pounds a day to keep railways working as they are today: a ruin. A real national shame!
Gonzalo Ciarleglio, Buenos Aires, Argentina
Overpriced UK as per usual.
Sky high living costs, taxes etc. Low average pay for most people.
Except for one group,the incompentent management/politicians "in charge". They get sky high pay, benefits, pensions etc
The train companies have share holders/city to keep happy. They'll invest the mininum amount they can get away with.
Some journey's in victorian times where quicker then the same ones these days.
The UK is in terminal decline.
Tom, London, UK
congratulations to the author. in india we have a very large number of lackeys of the privatisation lobby who are quite influential . i do hope they read this.
vidyadhar date
vidyadhar date, mumbai, india
No matter where you live, private train companies are worst than state owned lines. Argentina's trains aren't the exception! I read your article and believes I am reading a local report. I don't understand why GB is not the leading country of the world in rail ttransportation? Poor Mr. Stephenson!!
Néstor E. Coppes, Buenos Aires, Argentina
When the film The Navigators was shown in France it galvanized oppoisition to the proposal [EU policy] to privatise the railways in France. That is, the social market solution, private companies running social assets for profit. I wish the French well in stopping the privatisation of their efficient, inexpensive railway.
Jane, Whittlesey, CAMBRIDGESHIRE
All completely true - and congratulations to Barry. I did the same research on a day trip from Halifax to Peterborough - saver return fare for the whole journey was £65. Break it down into chunks (Halifax-Doncaster, Doncaster-Newark, Newark-Peterborough) and it came in at £34. All you need to do is play about with the National Rail timetable website.
Yes, we need a nationalised system and we need it now - and it shouldn't be that difficult, or expensive. Network Rail is already sort of nationalised - all the government needs to do is refuse to renew franchises and, instead, pass the responsibility of running the trains in that franchise area over to a newly constituted British Railways Board.
It may take a few years to bring all areas into this new scheme but it would work. If the government had done this ten years ago we'd have a fully private railway by now.
Stuart Dollin, Halifaz, West Yorkshire
Having not had to use the trains to commute to work for the past 7 years it was a real shock when buying rail tickets. A colleague informed me that I should buy 2 singles rather than a return as it would be cheaper. I thought they were mad but apparantely this is actually good advice. But surely 2 singles should be more expensive than a same day return?
Further I seems that buying a single to Shenfield is cheaper than one to Romford, whilst a single to Maryland is cheaper than one to Stratford. You couldn't make it up. If one's requires a Phd to understand the minutiae of rail fares then how do tourists cope?
Finally I needed to purchase a return London to Bristol. Was shocked to see the fare listed as £137. Luckily booked 3 weeks in advance and the 2 singles cost £38 not incl booking fee etc etc. Now I just have to hope the trains actually run on time. Only in England could we make something so simple so convoluted.
Stephanie James, London, England
Every time I've travelled on First Great Western it has been clean and punctual. I even had lunch in the restaurant car. I'd rather take the train than the M4 any day. I think they're doing an excellent job.
Walter Gavin, London, UK
GJB of Slough. Airlines also have shareholders and bosses bonuses. They have to pay the huge costs of buying or leasing the planes, fixed charges to airports and increased fuel prices. Yet their prices have remained low and competitive. They have hugely increased the number of people flying but, unlike the railways, haven't raised prices to extortionate levels. The difference? Competition. The way our railways was privatised handed monopoly control of the lines to individual companies. They then behaved the way all monopolies behave when allowed to do so. This and the previous governments cannot or will not see this. I've said it before and I'll say it again. Rail companies should have to bid for slots on the railways just like take off slots at airports not to run the entire line and have a captive market. Privatisation only works with proper regulation and/or competition.
Paul Owen, Birmingham, UK
First Great Western has to be the most ironic title of any company in the world. It is neither 'first' or 'great' and often fails to get you any further towards western England.
I can't believe this company hasn't been stripped of its franchise and the bosses dragged from their offices and burnt at the stake. Their trains are ALWAYS late, they are discusting, and over crowded.
Hire a car for journeys to Bristol, it is far less stressful and cheaper...or alternatively get South West Trains - its timetable may be slower, but you are more likely to arrive on time and in a fit mental state.
Tim Smith, London, UK
Any money from the sale of tickets has first to pay the dividends to the shareholders, not to mention the bosses' bonuses.
British Rail had no shareholders to pay, the bosses got a knighthood as a bonus so any money collected from the passengers went to provide the train service.
We need to Nationlise the railways NOW.
GJB, Slough, Berkshire