Elizabeth Judge, Telecoms Correspondent
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British holidaymakers will lose out on cheap calls from abroad this summer because mobile operators are dragging their feet over new European Commission laws on the use of phones abroad.
Orange, T-Mobile and 3, the British mobile operators, are all insisting that their customers will benefit from a new, cheap “Eurotariff” for roaming only from the legal deadline of August 30 - too late for most people’s summer breaks.
In stark contrast, operators elsewhere in Europe - including T-Mobile itself in Germany - have already made the new tariff available to their customers in these markets.
This week the Commission will launch a special website naming and shaming tardy operators, such as the three British offenders. It will high-light those mobile companies who have entered into the “spirit” of the new roaming laws, rather than just the letter, and rushed to enable customers to benefit from cheaper tariffs ahead of the legal deadlines that it has laid out. Brussels estimates that about half of mobile companies in the European Union have already activated the Eurotariff.
Viviane Reding, the European Commissioner for Information Society and Media, announced plans last year to introduce new legislation to cut the cost of making calls from abroad.
The move – which drew fierce opposition from many mobile companies – followed evidence that holidaymakers were being charged unfairly high prices for phoning home when on holiday. Calls made from abroad were up to 50 times more expensive than a standard UK national call. Under the new Eurotariff, the cost of making a roaming call will be capped at 49 euro cents (33p) a minute and an incoming call at 24 cents (16p) a minute, exclusive of VAT – a cut of up to 70 per cent on existing charges. The price caps are to be lowered in 2008 and 2009.
In their attempted defence, mobile operators such as 3 are likely to point out that they are cutting their prices below the level required by the EU laws.
Mobile phone companies must have informed their customers about the new tariff – either by letter or text message – by today at the latest. The user must be able to benefit from the tariff from within one month of responding to the letter, with a backstop deadline of August 30. Other customers will be automatically transferred by the end of September.
Operators who miss either today’s deadline or the other deadlines risk sanctions including a fine of up to 10 per cent of their revenues. Britain’s biggest mobile operator is expected to opt out of the broadband price war by shunning “free” broadband when it launches this autumn. Peter Erskine, chief executive of O2 , said that consumers were wary about offers of “free” broadband, which are marketed by a slew of big-name players. He also said that the mobile group was weighing up launching a fixed-line service with its broadband.
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Hi im going to Turkey on the 26th Aug my kids going Spain with their dad, on 3 tariff called them on Wed to check call cost was advised £2.40 per min, does anyone have any ideas how we can get around this, we also have virgin mobiles and cant find anything about tariffs........... ps neither network has informed me/us of the price changes many thanks Cheryl
Cheryl , leigh, lancs
You can try using www.united-mobile.com which offer calls with no roaming fee!
Ruth, Palma de Mallorca, Spain
T-Mobile have not as yet informed me in any way (letter or text) of the new roaming tariffs. I have a contract that gives the price for UK use only.
Anyone else not been informed yet?
D Porter, Hull, UK
O2 sent me a text saying call this number one week before you leave. It was a day before I left. They also say calls are 35p and 18p, which is 2p above the maximum amount. So I guess a B- for O2.
Rob in Portsmouth: What we had was price gouging on an international basis, which individual countries would find very difficult to tackle. This is exactly the sort of the thing the EU should be doing. At last they've taken the time to get the constitution (sorry, treaty) out of their constitution and do something beneficial.
Alex, Tunbridge Wells,
The sad thing is that it will cost my teenage neice more to phone her friend's mobiles on PAYG than its going to cost me to phone the office when I'm on a work trip.
Mobile phone companies aren't charities and they'll recoup the reduced revenue somewhere. lLooks like teenage mobile users are going to be the ones.
Pete, Edinburgh,
why is it that just by living in britain, we seem to be ripped off repeatedly? By banks, phone companies, power suppliers, train companies, our government, insurers and local councils. Treasure island indeed but not for those who live here!
Geo, Glasgow,
The most outrageous comment comes on the T-Mobile's site:
"From 30 August, we're cutting up to 85% off the cost of staying in touch when you're in Europe. Because we know that when you're away it's good to be able to let people at home know you're ok. And it's important that they can call you too."
It's sooo good when they show they care of my inflated bill. Like it's their doing not the European Comission! let alone the fact there are two new countries that joined EC this year; this rip off enterprise still charged full region 5 tariffs all along, ignoring completly geography...
Dr Cat, Nottingham, UK
O2 is already offering the new tariffs, I suggest that you people consider buying an O2 chip to travel with for this summer.
C Nuttini, Peterborough, EU
3 can't do data roaming, just returned from Turkey without coverage, even though they said they had an agreement. Calling customer service cost £60 to be told I should have travelled to Ireland or Australia as they only have coverage there. Useless for business
Martin, London,
if you use www.united-mobile.com there is no roaming fee !
Ruth, Palma de Mallorca, Spain
add virgin to that in a recent trip to europe i was charged 95 p to send and 60 to receive
almanaa, doha, qatar
Another rule foisted upon British industry by Brussels, and one that has no legal basis (article 95? please stop, it hurts to laugh so much) nor historical precedent (oh, except Communist Russia).
Rob, Portsmouth, UK
You can add Vodafone to the list. A recent text message informed me that 'from 29th August European call charges are coming down on Vodafone World.'
Richard Fayers, Birmingham,
Will the European Commission look at the high price of data roaming now, please?
Paul, Thornton Cleveleys,