Simon de Bruxelles
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According to the can it is a “gentle facial spritz specially formulated to refresh and hydrate. Hypoallergenic and fragance-free it instantly cools and freshens skin. Lanolin free. Dermatologically tested”. Just one small word gives the game away that this is a triumph of marketing over common sense: the only listed ingredient is “Aqua”.
Boots confirmed yesterday that it is selling water at £3.99 for little more than a cupful. Its Expert Sensitive Refreshing Facial Spritz is exactly what is says on the can: water.
The product is part of the Boots Expert Range, described as “the definitive answer to those everyday health and beauty problems we all suffer from, but keep putting off”. The back of the 125ml can boasts of the benefits of the product that it claims can protect the skin from “dryness”. But at a cost equivalent to £32.92 a litre, it is more expensive than whisky or the finest extra virgin olive oil.
Outside the Bath Abbey on a sunny autumn day, brows were creased when the true contents of the pressurised can were revealed. A totally nonscientific sample revealed that no one could tell the difference between a quick squirt of “facial spritz” and tap water from a small refillable spray bottle bought from Boots.
Phillipe Wall, a Belgian chocolatier, said: “It just goes to show how gullible some people can be.”
Ann Hearn, 60, said: “When I want to refresh myself I just splash some water from the tap on to my face. If I wanted to take it with me I’d just put it in a spray bottle. I certainly wouldn’t pay £4 for a spray of water.”
Alan, a grey-haired veteran of countless doorsteps, who described himself as a “cutpurse and itinerant musician of no fixed abode” said: “Talk about thievery, that’s daylight robbery!” Gingerly he sprayed a fine mist of pure “aqua” on his weatherbeaten complexion. “It doesn’t do much for me,” he admitted.
Heather Szkwarczuk, who is expecting a baby at the end of next month, was one of the few who admitted to spending money on a product that comes out of the tap free.
She said: “I bought a can the other day but only because it was reduced to 90p. Even then I had to think twice about it. I thought it might help to cool me down during labour.”
Boots is not the only company that sells pure water sprays under a fancy name. Which?, the consumer group, warned customers to make sure that they were getting value for money. A spokesman said: “Customers should not get carried away by the promises made by these products. Always check the ingredients to ensure you are getting what you think you are paying for.”
Boots admits that the spray is 100 per cent water but claimed it was justified in calling the spray “specially formulated”.
A spokeswoman said: “The ingredient contained in Boots Expert Sensitive Refreshing Facial Spritz is water. This is clearly stated on the packaging as ‘aqua’.
“This is the case with most facial spritzes, as the benefit is derived from applying a fine mist of water and allowing it to evaporate quickly to refresh and invigorate the skin.
“While the product is water, the process it goes through is intense and includes removing impurities and bacteria. The cost of the product is a combination of purifying the water and the technology needed to deliver it.”
A spokeswoman from the trading standards department of Nottinghamshire County Council, which is where Boots has its headquarters, said that consumers were free to pay as much as they want for their water as long as the product was clearly labelled.
The claim that the facial spritz is “specially formulated” was not misleading as that could refer to the means of delivery.

Troubled waters
— In July, Pepsi was forced to change labels on bottles of Aquafina to admit that it “originates from a public water source” – the tap
— Coca-Cola’s bottled Dasini water, “filtered for purity” in 2004 by using “reverse osmosis”, also turned out to be tap water, marked up from 0.03p to 95p per 500ml
— Japan discovered in 2004 that renowned hot springs were being filled with tap water by unscrupulous owners
— In 2003 Allan Schmidt, a Canadian winemaker, found that Chinese importers were selling his product in the form of wine concentrate “shipped directly from Canada” and diluted with “only pure water”
— Cloud Juice, a bottled water from King Island, Australia, is rainwater blown pure by trade winds and collected off the coast. It will be available soon at Claridge’s hotel, London, and according to a spokesman will cost “within Claridge’s prices”
Sources: Financial Times, dasani.com, CNN, China Daily, cloudjuice.com.au
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I'm a bit surprised that England's legal system would allow a company to sell this product and list "aqua" as the ingredient instead of calling it "water." While the word "aqua" has an obvious meaning of "water", if reading it on a list of ingredients, I'm not surprised that ordinary people might think it's a special kind of water - otherwise, they'd be calling it "water," right? Unless I'm mistaken about UK usage, this is not what native English speakers call it. It would be like listing it as dihydrogen oxide to give the product the appearance some advanced chemical compound.
In my view this is a clearly fraudulent practice. If there is no legal means to halt the sale of this product until the label is changed, there should be.
Shannon, San Jose, USA
As water evaporates from the skin, it pulls more out. Products like these actually dehydrate, thus creating the 'need' for reapplication.
Take a look on the shelves. Aqua is a very common ingredient in creams and 'moisturizers'. Then tell your friends and co-workers. They won't stop making it this way as long as people keep buying it.
Emma, livonia, michigan
if a belgian chocolatier, a sixty year old, a tramp and a pregnant woman don't like this water, then we will stay well away. thanks Times!
Shaun and Kate, Gonville and Caius College, Cambridge
How sad,I was brought up to believe Boots,M&S and John
Lewis were companies of probity and integrity,I must drop
Boots from that list.
michael murphy, Sheffield , UK
Quick poll, only 3 out of 10 people I asked knew that aqua was water. No wonder these thieves can get away with this! If people were more educated, they would most likely not be so prone to fraud.
Besides, if you want to stay cool, use real tap water. Its clean and cold. It is no coincidence that Evian backwards is Naive... I despair at peoples wilingness to be had, I really do.
Jennifer Hynes, Plymouth, England
I am english, but have recently moved to new york, where dasani is pretty much the only water you can get and works out more expensive per gallon than petrol, good work cocacola!
lucy wilson, New York, USA
Sorry, how is this a scandal? There's millions of facial sprays on the market like this. Evian for one. I do love al lthis outrage that people in marketing twist the truth. As my son would say "well, DERRR"
Rebecca, London,