Plugging in the consumer

Innovation utility business models for the future. Read how the confluence of climate change concerns, rising energy costs and technology advances are leading to greater consumer involvement which is radically redefining their relationship with suppliers.




Green China

As China repositions itself as an environmentally responsible world citizen, Chinese companies must become more environmental friendly. This paper investigates three key areas where companies should adopt best practice to uphold their environmental responsibilities - one of which includes energy efficiency as a new standard for operating and managing business.




Hiding in plain sight: Service innovation, a new priority for chief executives

Many manufacturers are so focused on designing, manufacturing and selling products that they can overlook a surprisingly large opportunity: service. For most firms, the service function not only strengthens customer relationships, but can also provide a significant source of revenue and impact company cost structures. The time is now right for manufacturers to innovate their service function.





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