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I have children. Will I be affected?
Revenue & Customs (HMRC) says that your details are at risk only if someone in your family is claiming child benefit (£18.10 a week for the eldest child and £12.10 a week for each additional child). If all your children are over the age of 19 it is unlikely that your or their details are on the discs that have been lost
What is on the discs?
Parents who register for child benefit must give HMRC their name and maiden name, their national insurance number, their date of birth, their address and the full name and birth dates of the children for which they are claiming
Those who want the benefit payments paid straight into their bank account must also give all their bank details including their account number and sort code. If you are a parent or carer who receives child benefit payments your personal and bank account details are at risk
If your spouse or partner receives payments, your own bank account details should be safe, but your personal details are still at risk
Children who are receiving benefit are also at risk as their personal details are on the discs
Those who are too old to receive child benefit but have a younger sibling still receiving the payouts are also listed on the disc
My details are on the disc. What does that mean?
You are in danger of becoming a victim of identity fraud if the discs have fallen into the wrong hands. Criminals might try to access your bank account or apply for credit in your name using your personal details
What can I do to protect myself?
The banking information on the disc should not be enough to withdraw money from your account. Banks usually ask for another form of ID or personal identification number
But you should check your bank statements. If you spot unusual activity on your account, you should contact your bank immediately
The biggest danger is that fraudsters will use your personal details, such as your name and address, to apply for credit in your name. You can protect yourself against this type of identity fraud by contacting one of the three credit reference agencies:
Callcredit (www.Callcredit.co.uk , 0113-244 1555); Experian (www.Experian.co.uk ); and Equifax (www.equifax.co.uk , 0870 010 0583). These agencies offer online credit file monitoring – at a charge of between £30 and £75 a year – so you will be alerted if someone opens an account or takes out a loan in your name
The cheaper alternative is to order a copy of your credit report regularly. Each report costs about £2
You can also register with CIFAS (www.cifas.org.uk ) so that extra checks are carried out on any credit applications made in your name
Can I get a refund if a fraudster accesses my bank account?
Under the banking code, customers who are victims of fraud can get a refund from their bank or building society
What is HMRC doing to help?
Banks and building societies were told of the problem last Friday. Since then they have flagged accounts that have been affected and have monitored them for unusual activity from the date that the information went missing. They have not found any suspicious activity so far
HMRC has set up a Child Benefit Helpline on 0845 302 1444 for customers who want more detail
The banking industry has also produced a help sheet at www.apacs.co.uk
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If any other organisationhad made this mistake then everyone would sue them.Surely this is a breach of Data Protection Laws .I am amazed that a solicitor has not picked this up yet ...they could make a fortune in legal fees !!!!!!
Peesonal I feel utter amazment at this mistake .I think wwe all need compensation and I am not ust talking £25!!!
Maggie Bull, HemelHempstead, UK
I think it is irrelevant to be complaining about who owns the courier company, after all I believe the Royal Mail loses things from time to time! What concerns me is a) why was all this information together on a disc in the first place b) who was it being shipped to and c) for what purpose. To say that a junior clerk failed to follow procedures is a completely inadequate explanation for exposing an entire country to further risk of identity fraud at a time when we are constantly being advised to take care with our personal data.
The only positive thing about all of this is that for once someone in authority has actually taken responsibility for the mistakes of his employees and resigned - maybe the government could learn something from this.
KB, Woking,
As an IT professional with years of experience managing IT personnel and secure data I have been very concerned about centralised data storage. I have asked that my own data be kept off the 'NHS spine' because of serious flaws in the system design - one issue is that the system should be based on decentralised databases to restrict wholesale access to sensitive personal details. Anyone has the right to withold their data from the 'NHS spine' and I would recommend they write to their GP demanding such and force this 'big brother' Government to pause before exposing all of us to these dangers.
Steve Marchant, Torquay, England
"He added that bank customers will not suffer any loss if they are a victim of fraud"....
errr...not quite. Either the banks cover the loss and we end up paying for it through bank charges, or the government covers the loss and we pay for it through our tax. Either way we lose and whoever perpetrates the fraud is the only winner.
Alex Ritchie, Salisbury, UK
How dare a Government agency use TNT Express Services to deliver items such as this? A dutch owned limited company??
If they were going to be sending mail including these items with or without the correct authority from the appropriate management, the Royal Mail should be used not some Jonny Foreigner outfit!
trevorleigh, london, uk
The CSA are letting my children down with incompetence and indifference, and now the government exposes their private details, and my own. I have never before felt so frustrated and angry as I do now. How am I supposed to pay for credit checking when on a low income?
Oh and you've just lost the next election, GB, not that I mind one bit.
kate, Surrey,
Fadwa, Manama, Kingdom of Bahrain
we should all stop discussing the problem and start to think wisely to find a better choices to solve it . I think it is time to do the good job our world deserve to overcome our crisis. May all of us be more responsible and taking care of each other.
what is that ment to mean?
simon, brighouse,
we should all stop discussing the problem and start to think wisely to find a better choices to solve it . I think it is time to do the good job our world deserve to overcome our crisis. May all of us be more responsible and taking care of each other.
Fadwa, Manama, Kingdom of Bahrain
In September HMRC lost an unencrypted CD of information about 15000 standard life customers - I am one of them.
HMRC wrote to me stating that they were working to "put in place measures to prevent this happening in the future".
They have done nothing effective.
david, farnborough,
Sheer, utter, negligent incompetence in every aspect of the administration of this country since 1997. They boasted of joined up government, i think they would struggle with joined up writing.
But its their arrogance in the face of failures that really gets me ..wars, immigration, transport, housing, education, health, sleaze...and they wonder why politicians are despised.
wattajoker, hemel hempstead, uk
The governments response to this screw up is unsurprising and typical, they create havoc and the consumer will now have to pay to sort it out. It is time the onus on costs, time and trouble are born by the perpetrators that allow ID theft due to lack of duty of care. Whether its a bank, a shop or in this case the government, all costs should be borne by the party that lost personal data no matter how it was done whether accidental, hacking or deliberate. If they were made financially accountable perhaps they'd be a bit more careful about our information.
Mike, Alicante, Spain
Should we all now sue the HMRC under the Data Protection Act for the distress caused by them failing to ensure the protection of our data?
Mark, Glasgow, Scotland
This problem is very easy to solve.
It's ironic that in the same week that Colossus came back to life there has been a major breach of security affecting every child and parent in the UK.
Simply adapt the ideas of 60 years ago. Use a 128 bit security algorithm that changes daily when data is passed from one government department to another.
Easy for hackers to crack? Offer hackers a prize if they can - it will be a lot cheaper than a class compensation claim.
The reason that this ocurred at all is that no one at Government level takes personal ID security seriously unless it's their own. Perhaps the ejection from power will leave them more time to reconsider their views.
Spencer Hall, Bristol, UK
The time to really worry is in about three years time. Read the very real and true stories from Frank Abagnale on US ID fraud scams. Remember this man has been immortalised by Leonardo di Caprio in his film Catch me if you can. The loss of these NI numbers leads us to all the hall marks of his chilling tale of "stealing your soul" in his latest book The Art of the Steal. Maybe this government should take advise like the US government has been shown to do and learn!! As for ID cards I will never trust this government with my personal data.
Tom, Lichfield, UK
Data protection?
Identity cards?
Managerial efficiency?
Jobs for the boys?
Need I say more? The best laugh I have had all year.
CeliaB, Wimbledon
Celia Barker, London,
Maybe the Government should now pay a credit agency to email any and all of the families whose details they have lost if any suspicious activity occurs on their accounts. Just about every aspect of national life seems to have been turned into an absolute disaster over the last 10 years.
Mike, Birmingham, UK
Why the hell should I have to pay frequently to equifax etc because of the incompetence of HMRC. They should be setting up these inquiries on my behalf and getting these reports sent to me. I am absolutely staggered that this can be allowed to happen, repeatedly with such with such ease.
Why should I bother to fill in a tax return if they can't be bothered to treat my personal data with the respect it deserves.
James, London,
So I can look forward to paying for an indefinite period for repeat records issued by credit reference agencies to identify my credit rating? Or will the agencies be required to take precautions against future changes to individuals' credit status including by ascertaining whether a change is driven by fraudulent transactions?
PeterS, London,