Sarah Butler
We've made some changes
to The Sunday Times
Students are planning to protest outside the London headquarters of HSBC next week after the bank removed a fee-free period from graduates’ overdrafts.
The National Union of Students’ (NUS) campaign, which started online on Facebook, the social networking site, with a group called “Stop the Great HSBC Graduate Rip-Off!!!”, comes as banks line up to recruit hundreds of thousands of new student customers at “freshers” fairs.
Banks are keen to sign up students because most stay with the same bank when they graduate and become professionals. Thus all the leading players offer them fee-free overdrafts.
However, last month HSBC wrote to its student customers informing them that it planned to introduce a 9.9 per cent interest charge on overdrafts for graduates from August 8. Previously, students banking with HSBC had been offered fee-free overdrafts of £1,500 in their first year after graduation, reduced to £1,000 in the second year and £500 the year after that.
Wes Streeting, vice-president of the NUS, said: “It is outrageous to impose major changes to the account after very little notice. Many students will have been sitting there with big overdrafts thinking they would be fee-free and now they are going to get whacked.”
More than 2,700 students have signed up to the Facebook protest group that Mr Streeting started a month ago, with many saying that they plan to switch their accounts to a rival bank.
In a comment typical of hundreds posted on the Facebook site, Sarah Buck, a student at Nottingham Trent University, wrote: “No way I’m paying interest to HSBC when its free at Natwest – move there!!”
Samantha Woodhead, from Durham, wrote: “I was told in June by a member of staff for HSBC that they would phase me off the overdraft over three years, can’t believe they’re just completely changing their tune!”
HSBC, which has several thousand customers with graduate accounts, said yesterday that it had no plans to pull its new charges as a result of the protest and a spokesman said that its student account was “one of the most competitive on the high street”.
The bank has offered to meet representatives from the NUS at the end of Setpember.
Mr Streeting said that the NUS would be raising awareness among students that HSBC would introduce charges on any overdrafts when they graduated, unlike Barclays, Royal Bank of Scotland and Lloyds TSB.
“This is a lucrative and competitive market,” he said. “Every year the major banks are jockeying for position at the freshers fairs with a dazzling array of gimmicks and accounts on offer. Students are spoilt for choice.”
The HSBC spokesman said that graduates were choosing not to pay off their debt for some time. “The idea behind the interest rate was to get them to bring their debt right down now rather than leaving it to their early or even late 20s.” he said.
The spokesman added that HSBC’s new terms for graduates were a stepping stone from the free overdrafts offered to students to the 18 per cent paid by working adults.
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Live within your means? I have just spent 3 years bettering myself as a post-grad student and I budgeted to have a bit of support whilst I am working my ass off trying to finish my PhD. It's rubbish to say if you live within your means you don't need an overdraft - every summer, Christmas and Easter holiday I would slave in a bar or temporary job to make enough money to live off that and my loan and overdraft. If they think this is an 'education' to reduce our overdrafts then it isn't that great for people who looked around for the best banks 3 years ago, making decisions base don what was offered by the bank and then budgeted their money accordingly. We are given 1 month to pay this back - that's the major problem, there was NO warning about it. I cannot get £1500 in 1 month surprise surprise. So I guess I now have to find a bank who does actually allow me an opportunity to make it back into the black without my having to donate organs!
Phoebe, Edinburgh, Scotland
My first bank account was with HSBC and it took me all of 6 months to switch to a different bank. I once had to throw a complete fit in one of their branches so that they would give me enough of MY money so that I could pay a deposit for my new flat so as not to end up homeless! I'm really not surprised that they have pulled this stunt, IMHO all students/graduates should switch to Natwest as they have been absolutely fantastic throughout my university career.
Colin, Leeds - It's nice that you have enough money to get through university without needing an overdraft, most of us are not so lucky. Yes, some of my OD was spent in the pub, but there's only so long that you can stay in every night eating value baked beans on toast before you go completely mad. My university strategy was pay off my OD over the summer and save a bit of money for the next year. Pretty much every student has an OD and none of my friends who graduated this summer have started their jobs yet.
Ali, London,
You students moaning out there - get used to paying interest, or PAY DOWN YOUR LOANS.
Tomo, London,
I feel totally let down by HSBC. Just switched to Lloyds, they can have my future earning potential. They were brilliant and the advisor was so understanding. Better service than I've ever had with HSBC. The only thing they couldn't help me with was a left handed paying in book =)
Ali, Cheltenham, Gloucestershire
HSBC's recent actions are completely unfair. Perhaps giving a 6 month notice would have been somewhere near reasonable, but the fact of the matter is that most graduates need time to get into a decent paying job - who steam rolls into a career immediately after finals? Furthermore, one could argue that the belief that the interest-free overdraft would remain so for a year after graduating would encourage people to be more lax about spending it anyway...
This sudden change in policy is completely inconsiderate, alienating, and insulting to recent graduate customers. I am certainly moving banks as soon as possible.
Alicia, London,
Brian Vallance, every September the job market is suddenly flushed with recent graduates. I know many people for whom it takes six months to secure a job.
Most jobs require more than one interview, often taking an entire day or more, often with only a 1 in 5 chance of getting the position.
During this time, while graduates are not earning, an overdraft is very useful. In addition, when they signed up for an account with HSBC as undergraduates, they were promised that they would have the free facility. If you want to talk about equity, then you must have clean hands. I don't think going back on a promise like that means you qualify.
Even if it wasn't a promise, I bet the "we can revoke this any time we like" clause was in the small print... something which has long been held to be unfair.
Andrew, Aberystwyth, Wales
I find it amazing that HSBC are talking about the introduction of these fees as if they are doing it in the students best interest, teaching them a lesson about debt. In actual fact, leaving university with over £12,000 worth of debt means we already know a little too much about it. This patronising attempt to camoflage their simple pursuit of profit from us is insulting. I will definitely be switching banks.
Kate Evans, Merthyr Tydfil,
If HSBC and any other major bank believes that students and graduates need education regarding debt, they might spend some time putting the message across during their years at university, as opposed to dropping such a financial bomb on them causing them to panic immediately after their graduation.
In addition, the notion that every graduate does not want to pay their overdraft off when they find that all-important first major job and would rather wait until their late twenties is insulting.
Students do need to be more responsible for their own finances - by reading up on what the other banks offer and switching to them.
Hannah Warren, London,
i can't believe that HSBC had the cheek to try and pass it off as concern for the students' welfare when it was clearly just profiteering; âThe idea behind the interest rate was to get them to bring their debt right down now rather than leaving it to their early or even late 20s.â was it hell!
If they do reverse these charges it'll be an amazing success for NUS, i'm glad to see them working so hard for students on issues that really matter
J Murdoch, glasgow,
Everyone that I know who is with HSBC is not protesting, just switching bank accounts. This is absolutely ridiculous, students need time to enter into employment, not be loaded up with more debt to pay off HSBC. HSBC give students an extremely generous overdraft in their first year and increase it year on year only to charge for it the moment they leave university is certainly not responsible or preventing a debt problem. For many it will cause one.
Ben, Bristol, England
Brilliant move on the banks part. The banks that the students are moving their accounts to will have to pay off the HSBC overdrafts. That's a nice little windfall coming in the midst of the money market woes.
This will make me unpopular(!) but if you live within your means then you don't need an overdraft.
Colin, Leeds, England
âThe idea behind the interest rate was to get them to bring their debt right down now rather than leaving it to their early or even late 20s.â
We can't bring are debt down now. Do you not think that if we get ourselves out of debt sooner we would. Many do not find jobs straight away so expecting to pay it off sooner by charging for it is not going to help when we have no money already!
Kat, Southampton, England
All banks are here to make money for share holders so you should not expect a free ride for ever.....
also HDBC is act responsably by trying to curb student debt .
Matt, skelmersdale, lancs
This is clearly an example of another bank without ethics. Making billions of pound each year but not bothered in the slightest about their customers. And why can banks change the contract after it has been entered into? FSA seems to be supporting this greed rather than limiting it. On services that people cannot do without, such as banking, water and electricity, the government should be much stricter: clearly the industry cannot regulate itself.
Annelien, London,
Why bother protesting, they don't deserve a second chance, everyone should just change bank and be done with them forever.
Adam, Sheffield,
HSBC offers a poor range of student financial products. In addition to removing interest free overdrafts for graduates
HSBC's student and graduate insurance policy compares unfavourably with those offered by dedicated student providers. The branch staff have little knowledge of the student insurance product and you are referred to call centre.
The credit card has a high APR. It offers none of the special offers that are available on normal adult cards such as low rate balance transfers. Students are better off with a normal adult card.
Finally, the £1500 limit on the overdraft (and I have been refused anything above £1000 for no good reason despite been a final year student - I was simply told to reapply in a few weeks!) is well below what others banks are now offering. The solution as far as I can see it is for students to be less apathetic and more willing to change banks.
James, London, UK
As a shareholder of HSBC I feel that it was inequitable and totally outrageous that ex-students (who are now earning) should be allowed to borrow MY money for free.
While they were students, it was reasonable for good marketing reasons, but afterwards....
Where, on earth, did they get the idea of free money from?
An overdraft is a temporary, short-term loan, in this case - during the period as a student, without income. Those factors no longer apply.
Try a (so called) interest-free credit card instead.
Brian Vallance, LEFKIMMI, Hellas
I closed my HSBC student account last week. The charges are outrageous and the service indifferent.
Laura, Lincoln, England
i can't believe that HSBC had the cheek to try and pass it off as concern for the students' welfare when it was clearly just profiteering âThe idea behind the interest rate was to get them to bring their debt right down now rather than leaving it to their early or even late 20s.â was it hell!
If they do reverse these charges it'll be an amazing success for NUS, i'm glad to see them working so hard for students on issues that really matter
J Murdoch, glasgow,
My girlfriend (Now my wife) and I both graduated this summer. She had a student account with HSBC, and I have to agree that their behaviour has been terrible. We received a letter giving warning that they would be charging interest about 4 days before the charges commenced, so she had no way of paying off her overdraft in time. We had also asked in-branch in June to confirm that no interest would be charged, and were assured it wouldnt.
It just feels like a cheap money-making ploy for them, which seems very strange as I'd have thought they'd be keen to stay in the good books of the graduate market.
We're doing our best to pay off her overdraft and will be closing the account as soon as we can.
K Lambert, Chester,