Antonia Senior: Analysis
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The Office of Fair Trading decision to take banks to task over charges threatens to overturn the way that current accounts have worked for decades.
Customers who manage their accounts badly are penalised so heavily that the rest of us have free banking. At first glance, this seems fair. Why should a “good” customer pay for the profligacy of someone who slips into the red? But there is a catch. The charges are harshly punitive and tend to fall with disproportionate frequency on lower-earners. Citizens Advice reports a case where a low-earner slipped 20p into the red and charges levied on charges sent his bill spiralling to £300. Bailiffs were called in. This is not an isolated case.
Banks make an estimated £4.7 billion a year out of charges and penalties, according to the consumer group Which? The OFT investigation is likely to mean an end to these high charging structures, and therefore an end to free banking. If the banks cannot recoup their costs though penalising the few, they will charge the many. The pressure is on from the banks’ shareholders to keep producing bumper profits. We should not be too quick to decry these profits, as the shareholders who benefit include our pension funds and investment plans.
But free banking is an illusion. The OFT hinted that it took this view in its announcement, which referred to “so-called free banking”. The banks are not charities and they provide a service for which someone has to pay. The argument is now about who pays. The OFT appears to be leaning towards the view that transparent and fair pricing will involve all of us paying for our banking. There will be strong resentment to this position from those who think that banking should be the exception to the rule that you never get something for nothing. But if you are a “good” customer reluctant to pay £5 a month for the running of your account, ask yourself if it is fair that banks are requiring – in such an underhand and morally dubious way – low-earners to subsidise you.
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im lucky not to be on the breadline but utilities will take advantage of the busy as well as the poor. Today I called e.on to discuss a "£2344 debit" statement to discover it was in fact a "£2600 credit" due to a faulty meter and would i accept a £5 gesture of compensation. After "discussions" with the line manager this grew to £50. I accepted this on the understanding a) it was insufficient and b) they should also pay £50 for my favourite charity The Peace Hospice in Watford. They agreed.
John Griffith, Watford, Herts
I am 76, my wife is 78 and we have banked with Barclays since 1952 when I was promised free banking as part of the transfer of my salary from cash to direct credit. Our current account balance is around £4000 at any one time which, to my way of thinking makes Barclays in excess of £200 per annum in exchange for the 0.1 % they pay us. Why should people like us have to pay to have a current account? You can be sure that, if Barclays tries to charge us, we will be out of there like rockets!
Mike, York, UK
This proposal is another job creation scheme for regulators. I hope they will not introduce a lot of clumsy regulation to force banks to charge for their services in a particular way. Enforcing competition between retail banks, which is very weak, would be better. If different banks charged in different ways, then if you didn't like one charging scheme you could change banks, Nobody has to pay overdraft fees if they don't want to - the trick is to spend less than you earn - and they are usually only a few quid. It is really not worth turning retail banking upside-down just to please the Daily Mail and make work for the regulators.
Frank Upton, Solihull,
I can't see the connection between a person's earnings and how carefully he/she manages their bank account. With income only from small pensions and investments I don't think I could be considered a high earner, but I can't remember the last time I went over my agreed overdraft limit, because I keep a careful watch on my balance. I think Antonia's first question is the relevant one - why should a good (i.e. careful) customer pay for the profligacy of others? As to "free" banking, I agree with Alexandria.
Barry, Wallington, UK
I'm a low earner, in 10 years I've paid less than £15 in interest on credit cards and arranged overdraught interest.
The simplest option would seem to be, dont breach your overdraught.
Dominic, Manchester, UK
Low earners are not subsidizing those who are more careful. They are bolstering the Banks' obscene profits. With electronic banking meaning the customer does almost all the work, the cost to the bank of a normal current account which is always in credit must be minimal to nothing. When free banking was brought in the pay off for the bank was supposed to be that they had your money free to get a profit on by using it to make loans etc.
if they are going to charge me then I shall require a decent rate of interest on any money I leave in a current account as well as my savings account.
alexandria, Sheffield, UK
We are, prehaps deliberately, missing the point here. Current accounts should be free because the banks use our money to make more money for themselves. They are not looking after it as a favour to us. I realise that banks have a duty to their shareholders to make ever more obscene profits, but not with my money. If this trend of banditry continues I shall be resorting to the time-honoured biscuit tin under the matress.
Mike Poulsen, Reading,
It's not a matter of being careless, dishonest or irresponsible. If you have a lot of financial obligations and little money to meet them, bank charges are almost inevitable. The banks have been using the "why pay for other people's mistakes?" line for a while and we shouldn't fall for it. People don't usually exceed their authorised overdraft by choice or carelessness. Banks pay virtually no interest on current accounts, take several days to clear cheques and frequently charge customers twice for the same thing. Usually this charge puts them further over their limit and then the bank levies another charge! It's about time bank charges were properly investigated.
J Khir, Aberdeen, Scotland
Banks make the vast majority of their profits from investing the money we place in our accounts, not from fees levied on customers, poor or rich. They don't just leave the money sitting in a vault!! With this in mind, your article is missing the point. The 'poor old' banks are making plenty of money from us anyhow, and should be forced to absorb the so called 'extra' costs of administering peoples' accounts.
John Dixon, London, UK
Banks make the vast majority of their profits from investing the money we place in our accounts, not from fees levied on customer, poor or rich. They don't just leave the money sitting in a vault!! With this in mind, your article is missing the point. The 'poor old' banks are making plenty of money from us anyhow, and should be forced to absorb the so called 'extra' costs of administering peoples' accounts.
John Dixon, London, UK
What a nonsense article it is not a matter of "poor customers subsidise the rest?" It is the irresponsible with a cavalier attitude to other peoples money who partly subsidise the rest. The poor like myself are careful not to spend someone else's money without asking permission. Customers with credit balances loan their money to the banks, at usually zero interest, why should they subsidise the careless, profligate and sometimes dis-honest. Additionally, those who "borrow" the bank's money without permission are certainly more likely to default and "risky" customers always pay a premium for finance.
A. Robertson, Edinburgh,
What an unbalanced article it is not a matter of "poor customers subsidise the rest?" It is the irresponsible with a cavalier attitude to other peoples money who partly subsidise the rest. The poor like myself are careful not to spend someone else's money without asking permission. Customers with credit balances loan their money to the banks, at usually zero interest, why should they subsidise the careless, profligate and sometimes dis-honest. Additionally, those who "borrow" the bank's money without permission are certainly more likely to default and "risky" customers always pay a premium for finance.
A. Robertson, Edinburgh,
What an unbalanced article it is not a matter of "poor customers subsidise the rest?" It is the irresponsible with a cavalier attitude to other peoples money who partly subsidise the rest. The poor like myself are careful not to spend someone else's money without asking permission or to incur penalty charges which I could ill afford. Customers with credit balances loan their money to the banks, at usually zero interest, why should they subsidise the careless, profligate and sometimes dis-honest. Only those with a zero credit receive free banking. Additionally, those who "borrow" the bank's money without permission are certainly more likely to default and "risky" customers always pay a premium for finance.
A. Robertson, Edinburgh,