The management of Heathrow is nothing short of an absolute disgrace with huge, unnecessary delays caused simply by appaulling planning and implementation. Customer service is non-existent. Stephen Nelson and BAA have forfeited any moral right to retain ownership of these airports

Sinclair Stevenson, Bucharest, Romania

The BAA had a interrupted history of filthy, cynical, prison-like service at its airports since it was formed in 1966. Yet barely a word was said against it until it was sold to a Spanish owner about a year ago. Since then we have enjoyed regular briefings questioning its monopoly position, level of investment and staffing.

Snobbery and racism are alive and well in Blighty mes amigos.

Ubi, Edinburgh, UK

To Julia,
You can ask about liquid restrictions in flights made by your goverment and replicated by EU = extra checking time !! It's funny to see that everybody is complaining about what has been happening last year, what about the years before ? The monopoy was there , wasn't it ? I gues it is hard to see, as english, that a foreign company is making profits in your own land. ??

cheers

Jose Mendoza, Gran Canaria, Spain

Mr. Nelson talks about "changes that will seriously delay the delivery of the investment that is urgently needed to improve the passenger experience and increase capacity.”

BAA hardly has a great record in implementing anything that will improve the passenger's lot. Adding more shops and more expensive eateries may be his idea of what the 'passenger experience' is about but fewer queues, more seats and cleaner facilities would make all the difference.

No profit in that though!

John Smith, Budapest, Hungary

It's not fair to penalise Ferrovial for the greedy and incompetent British administration. Heathrow's problems didn't start yesterday. Whatever is done must be done in agreement with Ferrovial.

Fabio C, London, UK

The problem isn't just BAA Plc, it's also our incompetent government who supported Sir John Egan's claim that T5 could be built to make use of surplus capacity on Heathrow's two existing runways. What a joke !
Some of us argued for an entirely new 24 hour offshore airport in the Thames estuary, taking freight and transfer passengers away from the existing SE airports, and freeing up capacity at Heathrow, Gatwick and Stanstead.
Not surprisingly the off-shore option was opposed by British Airways who have a stranglehold on no less than 42% of all landing and take-off slots at Heathrow.
How will breaking up BAA solve any of these other problems, not to mention the enviromental questions ?
In my opinion it is the corruption of government by big business that needs breaking up, not some grubby little company of shop assistants, catering staff and toilet cleaners!

Peter Hooper, Windsor., Berkshire.

BAA has already had more political support than it deserves otherwise they would have been kicked out by now.

The ambiguous statement made by BAA that it has 'the will and ability to make the investment London airports need' is risible, so far all they have done is show the will and ability to turn our airports into shopping malls with no seats.

Why would a terrorist need to put a bomb on a plane? They could just detonate in the departures area and take out the thousands of people waiting endlessly to check in - it is so over crowded with shops and people that there would be little hope of evacuation.

Julia D, London,