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Vodafone today added to the increasing cost of living burdening Britons after it announced plans to raise its minimum call charges, leaving customers paying higher mobile phone bills.
The Newbury-based group, which has 18.4 million UK customers, is raising its minimum call charges by 25 per cent from September 1.
The cost of calls that exceed customers' monthly bundle, or tariff, of calls will go up from 12p a minute to 15p. Calling premium rate and non-geographic numbers will also become 25 per cent more expensive.
The move follows similar price increases by rivals O2 and T-Mobile, which last month doubled the minimum connection charge for many of their pay-as-you-go customers.
Industry analysts say operators are slipping in price rises to combat lost revenue as the European Commission plans to cut termination rates — the price that mobile companies charge each other and fixed-line operators, such as BT, to connect calls to their networks.
Operators have also been forced to cut international roaming charges following pressure from Viviane Reding, the EU Telecoms Commissioner.
Vodafone is not changing its headline tariff rates and the increased charges apply to contract and pay-as-you-go customers.
A spokesman for Vodafone said the increases were the first for two years and were partly a response to “regulatory pressures”.
Last month, O2 raised the minimum call charge for pay-as-you-go customers, who have not upgraded to a new tariff, from 10p to 20p, while T-Mobile raised its prepaid minimum call charge from 10p to between 15p and 25p, depending on which tariff the customer takes.
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Will the meddlimg EU now reduce national tariffs too? We can but hope. These telcos are just damn greedy.
Dr Nick Ashley, Huntingdon, England
Those being moved from an 'old' PAYG price plan to the dearer one, you have 30 days to contact Vodafone and tell them to put you back on the old plan. Though can't do anything about the min call charge increase. Blaming reduction in roaming charges is simply an excuse, people now make more calls.
C Parkes, Birmingham, UK
I threw my vodafone chip away last month after they told me I was being moved from my current payg plan to one,even though I has happy where I was.
Way to treat your customers guys - thanks for your bullying.
I really hope you go bust soon
Jonathan Peden, Birmingham, England
3rd time vodafone have done this, shame Ofcom have failed to respond again. Last 2 times Ofcom stated "we dont deal with individual cases". After all it only affects 7 million people and the contract prevents increases of more then 10%, VF werent bothered with the legal side the last two times
Jason Crowley, Banstead,
Another price rise but one that can easily be controlled. In the same way that motorists have begun to avoid unecessary journeys, stop making useless calls. Before the mobile era we telephoned when we needed to call someone not every minute on buses, the underground, cafes or in cars. Silence please
peterfieldman, paris, france
Laws of unintended consequences again. The government and Euros interfere in the market, and reduce costs for one group and the company claws its revenues back another way. Same as the banks. For christ's sake politicians stop tinkering !!!!!
Neil Murphy, cromer,
and inflation is just 4.4%. Please EEC, force them to drop these ridiculous charge increases
Mark, London,