Elizabeth Judge
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BT triggered a fresh price war in the home-phone market yesterday when it slashed call prices on two key packages.
The country’s dominant landline provider is to offer free weekend and evening calls, for a year, to customers joining its ‘Option 2’ package for 18 months.
The monthly tariff on the package - which applies in addition to the monthy line rental charge - is also to be cut by 50p to £3.45.
The monthly charge on BT’s ‘Option 3’ package is also to be cut by £2 to £7.95 from £9.95 a month.
However the cost of daytime calls on Option 1 and 2 will increase to 3.25p a minute, up from 3p a minute.
The connection fee on daytime calls will also increase from 3p to 6p, the group said,
The cuts are expected to force a response from BT’s rivals including Carphone Warehouse’s TalkTalk.
It follows a decision by Ofcom, the regulator, last July, to give BT more freedom on its rates for home phone calls. Previously the former monopoly had been restricted on the level of call price reductions it could make.
BT is using its new-found freedom to seek to stem its losses of land-line customers.
After four years of decline the group saw its number of active consumer voice customers jump by 37,000 in the third quarter of last year. The number declined again though in the fourth-quarter.
The group hopes today’s cuts - which follow a set of previous reductions last August - will help it to woo back people who have left.
Next week Carphone Warehouse will report its full-year figures.
It is expected to show that it is closing the gap on Virgin Media, the cable operator, in broadband and that it is transferring customers more quickly from a resold BT product to its own unbundled network at a much faster rate.
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i have always lived in a shared house where the broadband had already been sorted when i moved in. Now i have moved into a new flat and lokking to get the broadband up and running, the problem i am having is that BT has totally got the manopoly on the land lines. They can basiclly charge whatever they like to get it installed £126 that is!! and then the line rental on top of that. Does no one else that that takes the Pi££?!
We have loads of options when it comes to tarifs, broadband providers.. But why can private companies not provide me with a landline, surely that would make things more competative
Ross, Brighton, East Sussex
My friend wanted to change from Tiscali to another ISP and she forgot to get a MAC code. Due to circumstances beyond her control she delayed sourcing another ISP with the result that she was cut off from the landline. BT want to charge her £124.99 to re-connect before another ISP will show any interest. Thieving Gits..
Alan B, Birmingham, UK
I have recently changed from BT after more than 40 years to
TalkTalk (yes it is a first class service), the final straw was
BT's decision to charge £4.50/quarter for a paper bill. I find
that they are very arrogant and seem to be content with the
monopoly they have with the domestic phone service.
They do not seem to innovate but target competitors prices
when they have to, which ends in a very confusing price
structure.
They will have to work very hard if they want to have any
chance of winning me back from TalkTalk
Running on Empty, Gerrards Cross, Leafy Bucks
Keep line rental with BT, switch to paying by Direct debit and go paperless billing, £10.50 per month. (Only BT are forced to allow you to use cheap call providers, so even if you have the choice don't go elsewhere for line rental, you will only end up paying more for calls and services).
Then sign up to Primus Saver 2 who for ZERO pounds per month give free evening and weekend calls. (Ensure you get the free service).
Get free caller display from BT via BT Privacy (2 call per month to be made via BT - dial 1280 first). bt.com/btpricacy
Other calls go through Call 18185 who charge 5p for the entire call to UK landlines, from 0.5p/min international, and 2p/min to mobiles at weekends, 6p/min weekdays. Again no monthly fee.
Primus also offer broadband if you phone and speak to them.
You could go with VirginMedia on their broadband and calls package through a BT line, but again only use them for the free calls, other calls either back over on BT (1280) or Call 18185 (18185).
C Parkes, West Midlands,
BT should cut the cost of its line rental the scum bags my line rental charges far exceed my phone call charges. And the cheeky gits even have the cheek to charge me for the billing service. Given the choice, which isnt an option where I live, I would dump BT and go elsewhere. Anyone got any ideas for me to chew on? I want broadband and house phone but no line rental..
Mark T, colne, England