Rhys Blakely in Bangalore
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Kris Gopalakrishnan, the Infosys chief executive, has an office planted in the middle of the Indian IT industry's version of the Garden of Eden.
The foliage found in the company's 300-acre Bangalore campus is aggressively green. The lounging monkeys appear well groomed. Under a flawless azure sky, 18,000 young (average age 26) and seemingly innocent computer programmers cycle between meetings where they solve the software problems of the world's biggest companies before squeezing in a lunchtime round of volleyball or honing their putting technique on the company's pristine green.
Even the janitors are beaming. As well they might. "Several have made thousands of dollars out of stock options", says Narayana Murthy, the Infosys chairman who is also the company's chief mentor – a role that makes him responsible for the Tigger-esque levels of enthusiasm sported by the workforce.
The question now being asked, however, is whether in the wake of US downturn this Eden is heading for a fall. Will the subprime snake sully the Indian dream?
In Building No1, in Infosys-embroidered shirtsleeves, sits Mr Gopalakrishnan, one of seven co-founders who set up the company, now worth $30 billion, in 1981 with a $250 loan.
As chief executive of one of India's largest software exporters, he has a hotline to the hopes and fears of the West's business leaders. "Because of our relationships we get visibility," he says. "Before we get orders we have a good idea of how clients will spend."
Optimistic blue-chip bosses will quiz him about expensive upgrades to their IT systems – nice-but-unessential items such as the experimental Infosys gizmo that tells a supermarket how long customers spend in front of individual shelves.
When things look bad, he gets asked how to cut costs by moving work to India, where wages are cheaper. Most of his recent calls, especially from the western banks that accounted for a third of Infosys's $3 billion in revenue last year, have been along this latter line. "Lots of budgets that are being finalised are flat; some of them are down … declines are in single digits," he says.
Many banks – especially those whose chief executives departed in the wake of the sub-prime debacle – are yet to make spending decisions. One of the few matters on which clients are sure is that Infosys should gear up to take on more cost-cutting outsourcing work.
"Clients are telling us 'we will require more offshore support, don't reduce your hiring'," Mr Gopalakrishnan says.
The Infosys top brass are ptting on a very brave face, but the US slowdown has come at a bad time. The Indian IT industry is already battling the effects of the rupee's sharp appreciation and wage inflation running at between 12 and 15 per cent. Moreover, the sector will soon face an estimated $1 billion-plus bill when a holiday on export taxes on software lapses, a move that will hike Infosys's effective tax rate to about 22 per cent from about 15 per cent.
Right now, Mr Gopalakrishnan admits, Infosys would like to be moving away from low-margin business process outsourcing (call centres and the like) towards high-end consulting work. However, "discretionary spending is rare," he says – another way of saying that clients are moving in exactly the opposite direction.
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Just thought , I'll point a factual inaccuracy...
...in a country where nearly three quarters of the population is illiterate....
actually the literacy rate in india is close to 70%...
better get the facts sorted before writing these pretentious articles...
handa, dublin,
With the pound so expensive how can one manufacture anything in England. Frozen burgers are being exported to London from the US, even then profit is made. With so many trade delegations visiting India , people are profiting from business and collaborations. If you arent in India, you are loosing on profits and loosing on cutting costs.
Even now it takes 1/10 of what it takes to maintain and average
employee in the US/Europe. With the finances in turmoil its only going to help.
Jonathan, London,
The notion that jobs are "stolen" by people who have equal or better qualifications, do the work to the highest levels of quality and can do so more cheaply, is ridiculous.
Countries like the US and the UK have championed capitalist economies for centuries, and this is capitalism at work. If you cannot find a way to compete, then you will not keep up. It has always been that way. Whining and alleging criminal behaviour is just pathetic special pleading from people who can't stand on their own two feet in the modern world.
The involvement of Indian companies frequently makes projects happen that would not be feasible otherwise, creating jobs in the UK and the USA as well as in India. When they use their advanced techniques to roll out 10,000 copies of Vista to a client who could otherwise not afford it, export income goes to the USA. We live in a global economy now. Get used to it.
Greg, Melbourne,
Almost every job in Indian companies like this is as a result of it been stolen from someone in the UK or the US, etc. If companies cannot shift the work their, they ship the workers here and those that were doing the job disposed of. The later practice is supposed to be illegal as work permits should not be issued if there are people available in the UK. The government has not only known about this; they have encouraged it since they came to power.
Very highly skilled people are having their lives destroyed by this criminal activity. It is nonsense to suggest that they go and do something different. These are specialists in their field who have spent their whole lives dedicated to their profession. Employers will not touch them; especially if they are over, 35. The skills shortage is a myth to cover up this fraud.
It is no wonder why young people are not studying science, mathematics and engineering when the length of their career isn't going to cover their student loans etc.
David Bodden, London,