Ashling O’Connor, Goa
We've made some changes
to The Sunday Times
In Goa’s capital city of Panjim, Deepak Surlakar has just spent a minute completing a task that used to take him more than a week.
Emerging from the Mahiti Ghar (citizen service centre), a bright yellow tin shack, the 50-year-old property developer is clutching a digitally produced copy of a land ownership record. He paid 15 rupees a sheet and did not have to bribe anyone to get it.
He seems happy with his initial brush with the Goan government’s push to become India’s first fully wired state. “It was done in no time,” he said, smiling broadly. “Before, I had to apply for the form and it took eight days.”
Downloading public documents has been possible for five years in Goa, India’s most progressive state, but the fibre-optic cable threaded through tree branches overhead to the kiosk from the land registry office across the street is evidence of an initiative to take its technological edge further.
Goa is going broadband. And, in a project that would be ambitious even in a developed economy, it aims to have it all done by March.
United Telecom Limited (UTL), the Bangalore-based company awarded the contract nearly a year ago, has laid nearly 250km (155 miles) of cable and says that it has completed the first phase of the project – linking the government’s headquarters to district offices via a ten gigabits-per-second network.
By December, district and village administrations will have one gigabits-per-second connectivity and within five months 320,000 households will have access to speeds of up to ten megabits per second. Initially, the aim is to sign up 80,000 homes to bundled access to voice, data, high-speed internet and television services for about 500 rupees a month – a significant discount to buying cable TV, telephone and internet separately.
Users will be able to pause and fast-forward live television, hold video-conferences with friends and colleagues and file tax returns straight to the government server.
It all seems a little fantastic in a country where nearly half the 1.1 billion population does not even have an electric light in the home. Goa, though, is probably the only place in India where this futuristic scenario stands a chance of becoming reality. It is the smallest state, so is relatively easy to manage, as well as being the richest per capita – Goans earn about three times as much as the average Indian. It is already well developed in terms of infrastructure because of the tourism industry, which accounts for half of the state’s GDP. The roads are good, everyone has electricity and nearly 85 per cent of the population is literate, compared with the national average of 35 per cent.
JP Singh, the chief secretary, admits that Goa is “more like a developed economy”. While India is growing at 9 per cent a year, Goa is enjoying a rate of more than 12 per cent. He sees the opportunity for Goa to rival Bombay and Bangalore as a business process outsourcing (BPO) centre. There are already 300 BPOs up and running and two IT parks on the way.
Goa is hoping to attract serious foreign investment. Tourists who flock to the state for its beaches and laid-back vibe may be tempted to stay longer.
“With our bandwidth, someone from the US or Asia would be able to carry on with their business,” Rajendra Pal, the IT secretary, said. “There is already talk of Goa being a first-world state. An American would feel at home here.”
The Goan government has good reason to feel pleased with itself: it is getting a world-class infrastructure for free. UTL is investing 4,000 million rupees (£49.4 million) and will pay 12 per cent of net revenues to the state after the fifth year.
“It’s difficult to say how long it will take India to be a wired nation, but initiatives like this will put pressure on the government to put more services on the internet,” Anirudh Prabhakaran, chief operating officer of 3i Info-tech, a company investing $6 million (£2.9 million) in the e-governance branch of the Goa project, said. “It will act as a catalyst to other states.”
Switched-on state
1961Goa liberated from the Portuguese
1.4m population
58,677 GDP per capita in rupees
12.1% GDP growth
83.5% literacy rate
60% personal computer penetration
1,140 engineering graduates a year
2.4m broadband subscribers in India
7m new mobile subscribers in India every month
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What a joke!! Please do your research thoroughly before glorifying the castles in the sky!
E-governance in Goa today is just an eyewash for the Big boys to make tons of money. BSNL and Reliance both already have far better broadband networks laid out in the state. Why not use them before allowing another party to lay more fibre? 3i is a huge company coming in to replicate an already existing network of servers, leased lines and citizen service centres. everything 3i is coming in to do has been existing in Goa for the past 6 years! Yet they are glorified as the coming Messiah! The Mahiti Ghars that brought smiles to the people for the past 6 years is going to be replaced by hi tech courier offices and matrimonial centres of 3i. Pls dig further and tell us exactly how they will conduct the services. It seems that they will allow us to apply forms the at the centre but the work will be carried out by the gov't officer. Classic scam! Fancy new digs with the old back office system
Joseph, Calangute,
Documents without having to bribe anyone! Great news!!
How much will we have to bribe the telecom technicians to keep our broadband lines working?
Sonali, Panaji,
oh please!!! The government has been trying to shut down Mahiti Ghar for the past 2 years! If the government is really so interested in the public's ease of getting the work done why did they cancel the Learner's license availabilty from Mahiti Ghar?? Upto to 2 years ago you could walk into a mahiti ghar and avail your learners license from a computerised test in 30 minutes at the official rate of rs 40/- now thanks to the transport ministry cancelling the availability because the agents were not getting their cuts, we have to get it done through touts who charge us over Rs. 200/- Is this what you call a pro people's government who wants to make life easy for the public!?!? Why spend Rs 300 crores to set up a new network of Citizen Service Centres when they can't even add more than ONE service from the existing Mahiti Ghars for the past 6 years??? Just another expensive eyewash for the people of Goa!
Joseph, Calangute,
i am goan and what you write is quite accurate.my main problem is the difference between theory and practice.for example i tried to do an online transaction between two of my own but got this miserable reply from one of indias premier banks
Transaction Date 27-Oct-2007 Amount INR 100.00 Status Failure Reason Restrictions made by Branch. Please contact Branch Card Details Payee Name Card No. Nick Name Amount (INR) 100.00 Credit Account Details Account No. Branch Amount (INR)
simon fernandes, catford london, uk