Rhys Blakely
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The device once dubbed “the God machine” risks resembling a fallen angel after Apple cut the price of the iPhone by 33 per cent only 68 days after its launch in the United States.
Apple shares fell $1.75 to $135.01 as investors fretted as to whether iPhone sales are living up to expectations. The $200 cut, to $399 (£197), was unprecedented for an Apple product in its speed. It also fuelled fear that shares in its sector – Apple’s stock is up 60 per cent this year – are overvalued.
Steve Jobs, chief executive of Apple, yesterday admitted it had failed to look after iPhone customers. On the Apple website, he said: “Even though we are making the right decision to lower the price of iPhone, and even though the technology road is bumpy, we need to do a better job taking care of our early iPhone customers as we aggressively go after new ones with a lower price.”
Apple is to offer people who bought the iPhone before the price cut a $100 credit note to spend in Apple stores. There will be a full $200 refund for those who bought in the past 14 days. Mr Jobs said: “Our early customers trusted us, and we must live up to that.”
Per Lindberg, a Dresdner Kleinwort analyst, this week said rising ratings for makers of handheld devices “display a frightening ignorance of risk”. Noting that $110 billion has been added since the start of April to the total market value of Apple, Nokia, the mobile maker, and RIM, the company behind the BlackBerry, Mr Lindberg said that this “brings back ominous memories from the height of the [dot-com] boom”. He added: “Every launch of any product or service is well received.”
That view may have to be revisited after Apple’s unveiling on Wednesday of the iPod touch. Apple aficionados at the San Francisco debut of the device – which shares most features of the iPhone, bar the facility to make telephone calls – gave it a raucously up-beat welcome. However, some analysts voiced misgivings over the company’s broader strategy and performance.
Bill Shope, a JPMorgan analyst, said that the iPhone’s momentum is flagging. “Yesterday’s event [at which the company revamped the entire iPod range] gives Apple an impressive product lineup for the holiday season, but it also supports our view that margin and iPhone expectations were too lofty,” he said.
In Europe, mobile networks that have fought to win exclusive rights to the iPhone are suddenly faced with a cheaper lookalike product, the iPod touch, competing in the market. That may be bad news for O2 , which is understood to have bowed to Apple’s demand for revenue-sharing to gain the iPhone in the UK. A rival said: “What these operators have paid for is now worth a fraction of what they thought.”
In the US, Apple’s assurance that it will meet its sales target of one million iPhones by the end of this month is being questioned. According to iSuppli, the market researcher, about 220,000 iPhones were bought in July. That pace suggests that Apple will sell, at most, 720,000 in the three months to September, one analyst said.
Adding to unease, the only official figures so far for the device fell short of bullish expectations. In April, Apple said it sold 270,000 iPhones in the product’s first 30 hours. Some on Wall Street had been looking for nearer 750,000. Since then, Goldman Sachs has suggested that Apple will struggle to match the record 21 million iPods sold in last year’s Christmas quarter, even aided by the new touch model.
The analyst consensus suggests an acceptance that Apple has to sacrifice profit margins to gain a foothold in the telecoms sector. Gene Munster, of Piper Jaffray, suggested that Apple’s iPhone price cut signals its long-term aim. He said: “The bottom line: Apple is investing iPhone profit dollars over the next few quarters in order to be a legitimate player in the phone market. We think this is the right strategy.”
Mr Jobs, who has transformed Apple from a niche computer maker to a music powerhouse, gave notice this week that he has not finished reinventing his company. “It’s pretty incredible,” he said of the iPod touch. “This is a revolution.”
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If it were available on Verizon - I'd buy it today. We have no AT&T service where I live.
Jon, Wellsboro, PA
Well - I agree with Steve Jobs -- completely -- it is the risk u take with technology -- I bought the SEGA saturn when it came out in 2000 or 199? and it was 500 USD it immediately dropped with the PS1 and eveything else and SEGA faded away but I am an early adopter and i know when I take the risk it is just that a risk --- so To get an iphone first paying 599 is a risk and it you are a true techie and not just a poser u would understand price drops --- besides the 100 apple store is beneficial and the 200 refund it unheard of -- besides people have an iphone -- be happy it is an amazing device -- just think in europe it wont be 599£ but something less -- so the world benefits and if u dont want a phone contract buy the itouch
Michael Wade Jackson, Bristol, UK
Tieing the iPhone in with ATT was probably not the best idea, even if ATT (Cingular) claim to have the fewest dropped calls. They need to offer it on some of the other big networks, so that it is easier for customers to buy and up-grade.
Nic, Fort Myers, Florida
A 33% price cut after two months suggests that demand isn't meeting supply. iSuppli have shown that the iPhone took 1.8% of the US market, not the global market which is far bigger in July. Given the hype 1.8% isn't actually that good.
The Q3 and Q4 figures will tell the real story and I think Apple know that, hence the cut.
Mark Anderson, Edinburgh,
need to reimburse the loyal customers who paid the begining full price!
Leslie, ,
I think this is a direct response to the main threat the iPhone faces in it's target demographic, that of Nokia's N95 8GB version - it is the main alternative that people would consider, and is about to be released in the States. the N95 is technically far more capable and sophisticated than the iPhone (though the iPhone of course has the considerable Apple "cool" factor, and the wonderful touch screen interface). I suspect the rumours of a better model (and a European model) are also true - for starters the iPhone cannot remain non-3G for very much/any longer.
Alex Kerr, London, UK
I can sympathise with purchasers of the full price version, and I hope they get their apology. While we're about it, I buy around 4 new release CDs every week, usually at full price, and I often see those same CDs at mid price a little later - I wonder if I'm due an apology from EMI, Virgin, etc.?. Also I note that PCs are dropping in price for the same spec that existed a year ago - apologies due here?
I suggest the Apple buyers get a life; perhaps one without the grindingly dull inventory of WAP phones, satellite telly, designer plimmies, internet chat rooms,... I could go on but even wrting the list is boring me. Why not take a breath, step outside, and do some real things in the company of real people!
john miller, Nottingham, UK
Your kiddin me right? You guys must have a grudge against Apple because last time I checked the iPhone broke the estimates I read about
Sean, Tennessee, USA
need to reimburse the loyal customers who paid the begining full price!
Leslie, silver spring , Md
They should have just sold the iphone as a stand alone phone, that could be used on any network.
Not only are you paying for the Iphone, you are also paying to sign up to a contract!
Olu Falola, London, England
When will people realise that apple products are just gadgets....the same as a million others out there. Technology progresses, prices fall, competition increases........ Did these people also complain when Sony dropped prices on its original walkman? (the one with tape!) iPod et al will all be thrown in the bin in 10 years time......
Andy, Doncaster,
I think Apple shot themselves in foot from the word go. Lots of hype,great product but wrong strategy. Why would you lock the phone to AT & T? *Lets see,great for Apple & AT & T but bad for the consumer.iPeople were cancelling their existing phone contracts to get this phone at absolute premium price. The curse of the early adopter. Secondly,price cuts are inevitable.Look at the XBox pricing strategy.Apple is merely attempting to accelerate sales before this turns into a monumental failure. My advice lets all sit tight for another 3-6 months and who knows how low they will go.
Mo, London,
It is standard industry procedure - charge premium rates for latest consumer gadgets / technology before the novelty wears thin and flaws shart to show. Am I the only one not impressed with the "loyal fans who shelled out full price"???
Osei K., London,
Besides the Beatles, what else could they have announced?
Apple are boxing clever, for all their disappointment with iPhone's early impact. Initially, its detractors were saying (mainly) that the phone was too pricey, and lacked 3G, and its supporters were arguing that they'd pay even more if it allowed them to have such a superb device.
Now it's detractors are citing price cuts as evidence that the product will fail, when it could very well allow it to flourish (as they predicted a lower price would). Its supporters are griping that they've been stung $200 for nothing, but they were the ones willing to pay over the odds to get the 'Jesus phone' early.
If Apple is making room in its lineup for a 3G iPhone for Europe, they're safer than their share price wobbles imply. If you bear in mind that Apple's briskest sales are always before Xmas, they are now very well placed. They're approaching the 'holiday season' with 4 new iPod ranges & the iPhone, besides the refreshed iMac.
John Allen, Oxford, UK