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IN Spider-Man 3, the new $200m (£100m) movie from Sony Pictures, the hero Peter Parker is consumed with pride about his past achievements, and makes errors of judgment that leave him fighting deadly rivals for his survival. Can he rediscover his true character, his essential goodness, to emerge victorious?
It’s a story that should resonate with Sir Howard Stringer, the Welsh-born chief executive of Sony Corporation, who has spent nearly two years battling to turn round the ailing Japanese electronics giant.
For decades one of the world’s most trusted brands, Sony ran into problems when it failed to react to the technological changes that transformed the markets where it had scored two of its biggest successes — Trinitron televisions and Walkman music players.
As consumers switched to flat-screen LCD TVs and the iPod, Sony was plunged into loss — an analogue company in a digital world.
The crisis provoked Sony, a corporate icon in Japan, to seek a saviour in Stringer — doubly shocking since he was neither Japanese nor an electronics engineer. Stringer, 65, is a former journalist who spent much of his career in American TV, before joining Sony to shake up its US operations in 1997.
Stringer set to work in 2005 by laying off 10,000 staff, closing 11 factories and launching his Sony United initiative to break down the “silo walls” between the group’s notoriously independent divisions.
Yet still the problems continued. Playstation — one of the few bright spots at Sony — was forced to delay its third-generation gaming console, leaving the way clear for the successful launches of Microsoft’s Xbox 360 and the Nintendo Wii. Playstation 3 finally reached Europe last month, after disappointing initial sales in Japan and America.
Then last summer, there was a new fiasco. A rare fault in batteries made by Sony prompted Dell and Apple to recall millions of laptop computers for fear that they might overheat. The story rumbled on for months as Lenovo, Fujitsu, Siemens and other computer manufacturers reported similar problems.
By the time Sony agreed to foot the $450m bill to replace 9m batteries, the company had made itself look both incompetent and secretive. Worse, in allowing his executives to lead the public response to the crisis, Stringer appeared distant and out-of-touch, adding to concerns that he was spending too much time on the group’s entertainment businesses in America and Europe, and was not on top of the problems in the core electronics business.
At the worldwide premiere of Spider-Man 3 last Monday — the first Hollywood movie to make its public debut in Tokyo — Stringer admitted the battery foul-up was a watershed moment: “I said, ‘enough already’.”
Stringer has sought to manage Sony in keeping with the consensual style of Japanese business. But there had to be limits — and last year’s problems went beyond them. “I was able to use it to my advantage,” he said.
Within weeks, he had sidelined Ken Kutaragi, the brilliant but difficult founder of the Playstation business and the head of Sony Computer Entertainment. Kutaragi continues as chairman and chief executive of SCE, but operational control has shifted to Kazuo Hirai, who comes across as more American than Japanese.
More generally, Stringer has ignored previous advice and is taking a higher public profile. Despite all the problems, Sony is making progress, he believes, and it should be better understood.
Since November — when the battery problems were resolved, Hirai promoted and Playstation 3 launched in America — Sony’s shares have climbed by 40%, and are now close to a five-year high. An important factor is the palpable confidence in the fast-growing TV business, which returned to profit in the final quarter of 2006 after two years of losses (see panel below).
Stringer said last week: “We’ve got momentum — not just because of the share price, and not just because consumer electronics has rebounded from flat [operating profit margins] to more than 4%.
“There’s a sense of self-belief at last, and [we have begun] building relationships between the companies so that our devices can talk to one another.”
The lack of an internet-savvy digital platform — “the missing element that left us behind in the iPod stakes” — would not damage Sony in the video stakes, said Stringer. When downloading films and TV programmes over the internet becomes commonplace, Sony will be ready, he insists.
“Steve Jobs [of Apple] is running round trying to line up [deals with] studios; I’ve already got one. I ought to be able to use the content of the studios, both in Hollywood and worldwide.”
This is one reason why Stringer — who clearly has a keen appreciation of the importance the Japanese attach to symbolism — was so pleased to be spending a rumoured $3m on the Tokyo premiere of Spider-Man 3.
Sony struggled in Hollywood in the first few years after Akio Morita, its co-founder, bought Columbia Pictures in 1989. And Stringer said he still finds it hard to convince the Japanese, in particular, that Sony is more than an electronics company.
But after huge hits with the Spider-Man franchise, The Da Vinci Code and the James Bond movie Casino Royale, “we now have the most successful movie studio in Hollywood”, Stringer told his guests at the Tokyo premiere.
The significance of this goes beyond the $220m profit that Sony Pictures contributed to the group in the final quarter of last year. Sony is using its movies, along with other high-definition (HD) DVDs, to drive sales of its televisions and, more particularly, of Playstation 3.
The current success of Sony’s HD TV business is one of the most encouraging signs of the group’s recovery.
The Trinitron television, first introduced in 1968, was one of the products that established Sony’s worldwide reputation. But Sony was late in spotting the shift from cathode-ray tube technology to flat-screen LCD panels, and suffered a calamitous loss of market share as a result.
But Sony regrouped, entered into a display-panel-manufacturing joint venture with its great Korean rival Samsung, and in October 2005 launched its Bravia range of HD TVs — with its own backlight and picture engine technology to offer superior image quality.
The Bravia business has grown explosively. Sony sold 6m Bravia televisions last year, reclaiming its position as world No 1 within 18 months of launch. Katsumi Ihara, a rising star who has just become head of Sony’s consumer-products division, said he expects the company to sell 10m LCD televisions this year.
Best of all, Bravia’s market share is particularly strong in larger television sets, where profit margins are better and price deflation less severe. As more consumers buy televisions with 40in screens or above, Sony’s average price per unit is increasing, said Ihara.
Analysts have more doubts about the progress of Playstation 3. Ryoji Chubachi, Stringer’s right-hand man as chief executive of its electronics division, said Sony had achieved its initial target of shipping 6m consoles by the end of March.
However, in America Playstation 3 is being outsold by more than two-to-one by the Nintendo Wii, a much cheaper games machine with an eye-catching motion-sensor control that allows players physically to swing the tennis racket or sword they can see on screen.
Nintendo has taken a very different approach to Sony and Microsoft. It is seeking to broaden the market by offering simpler games with wider appeal, rather than simply pouring in more of the technology and graphics quality that matter most to hardcore video-gamers. So far, it is an approach that is proving wildly successful.
Sony’s ambition for Playstation 3 — and the reason it is so expensive — is to establish the console as a home-entertainment hub. For quite apart from its games capability, Playstation 3 incorporates a HD-DVD player, another crucial new battleground in consumer electronics which pits Sony’s Blu-ray technology against Toshiba’s HD-DVD.
This is why each Playstation 3 is being sold with a DVD from Sony Pictures — Casino Royale in Britain. Sony wants consumers to understand that Playstation 3 is more than a games console.
It appears to be getting its message across. Kiyoshi Nishitani, senior vice-president of the group’s television and video-business unit, said early research in America suggested that 90% of Playstation 3 owners had used their machine to play a Blu-ray disk, and about three-quarters of them planned to buy or rent further movies in the format in future.
“We believe that eventually — very soon — Blu-ray will win,” said Ihara.
Stringer said the hugely successful launch of Playstation 3 in Britain, where it racked up £100m of sales in two days, had “rescued the perception wars”. Having launched with more game titles available, “we’ve lived up to expectations in Europe in a way that we perhaps did not in Japan”.
Stringer said games publishers had still to take advantage of the huge “bandwidth”, or technical capability, of Playstation 3. This meant there was lots of untapped potential.
Hirai, the new head of SCE, said: “It’s a marathon, not a sprint. The real test of a console’s longevity is only seen when we look back three years from now, or five years from now or ten years from now, [when you can see] what’s the installed base, what support you’ve got from publishers, what support you’ve got from consumers.
“I’d be saying the same thing if we were top in the market or second or third.”
Nevertheless, it’s hard to believe that Sony will persist with its current pricing. The Playstation 3 is twice as expensive as its closest rival, the Xbox 360. Chubachi said the company was reviewing pricing strategy.
Stringer is the first to admit that the turnround at Sony is still a work in progress. “The nightmare for me is complacency. The stock price going up bothers me. I don’t want anybody feeling that this job is done, because it’s not. I am going to finish this job before I go. [I‘ll be here] for as long as it takes.”
Only a few months ago, the chance of Stringer pulling off a successful turnround of Sony looked remote — indeed, much like the odds of Peter Parker surviving the climactic showdown with the forces of darkness in Spider-Man 3.
But guess how the movie turns out?
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To JB, how revolutionary is the Wii??? Does anyone remember the POWERGLOVE that Nintendo put out in the 80's? Seems to be pretty similar!
Valentino, Fullerton, CA
JB, have you played with both systems for at least a week? The Wii is entertaining, but has no lasting value due to the lack of storage capacity and performance. The Wii is simply for people who DON'T like traditional video games. The Wii, in fact, is your comparison to the Minidisc and Laserdisc because it is trying something new. The PS3 is working with a known and proven platform, witih enhancements. Who cares if the Wii has more games that don't have lasting appeal? Quality over quantity in regards to game selection generates revenues. Who wants to invest in a game system that can't be upgraded and has graphics similar to game systems in the 90's? Nintendo has done a great job of selling us NES and SNES games on their online site. I'd rather use an emulator on a computer and play them for free. Oh, and I can read the news and the weather on my Wii...another great idea.
Mark, Cherry Hill, NJ
The problem is that no one is buying the PS3, so designers and production houses have games ready to go that aren't being printed, packaged, and sold, because the company can't afford to dump money into finalizing a product when only 100,000 units are going to be sold. No one is buying the PS3 because there are no games available. No games, no sales, but no sales, no games.
I think it's also really neet that valerie can discount the Wii entirely without seeing it's potential, but because the PS3 is heavier duty hardware, it's obviously going to succeed. Just like BetaMax, Minidisc and LaserDisc.
The truth is that both of these systems are still in their infancy. The Wii is a truely revolutionary system with games that would have been impossible on other systems. Oh, and it has double the library of the PS3, already. But the Cell processor and the two games worth owning are definitely "cool[er] and [more] sophisticated," unless you're looking to actually have fun.
JB, Chicago, IL
Another thing, just because the PS3 does 1080p, doesn't mean that it can't output in lower resolutions. In the PS3 menu, you select what your TV supports 1080i, 720p, etc. So you don't need a 1080p TV in order to output PS3 games or blu-ray movies, but it would be nice to see its capabilities, which Van Damn in London is enjoying.
Valerie, San Diego, USA, CA
blu ray and hd dvd technology will not be needed for years to come as only a small percentage of the general population owns hd tvs which are essential for getting the best possible image quality when using either of theses formats. Sony has incorparated the blu ray with the ps3, sacrificing modest pricing to possibly kick start the market and hold a larger market share than its rival format hd dvd. Sony invented blu ray technology . This is costing them though because more people than you would believe are staying away from the ps3 due to its sky high price and the fact that the all important developers are either staying away from the system, due to the difficutly in programing for its cell processor, or multiplatforming they're games because the install base of its rivals gaming machines garauntees profitability of their product. People buy games consoles to play games, fact.
dave, rhondda,
First of all a PSP3 does not exist. Its only at PSP. Anyway yes, I believe the Wii has the market in the gaming console at the moment. My husband and I bought the PS3 and got the Wii as a wedding present. Since it was there we decided to play the Wii. The motion sensing remote and the Mii Parade are fun, but the graphics are only in 480i and there are no online games. If I were younger I would enjoy the Wii, but kids grow up and they'll notice that the Wii isnt as cool and as sophisticated as the PS3. As an adult gamer, my fascination with the Wii dies quickly, because of its limited capabilities. As for the PS3 yes you may have a TV that only does 1080i or 720p, but that comes to show you that PS3 (1080p) is for the long run. Also, yes the PS3 is pricey, but time is money. Id rather get one quality product than having to buy a Wii, Blu-Ray player, etc. Youll see, more PS3 games will come out soon, that's how Sony made money with its PS1 and PS2. PS3's home, cant wait.
Valerie, San Diego, USA, CA
Playstation 3 doesn't output Blu Ray movies at 720p, which is dumb considering everyone bought 720p HD TVs. 1080i is OK for sports, but for movies you need 720p. Who can afford a brand new 1080p TV, which PS3 DOES output Blu Ray at, when they bought a 720p last year. Scam anyone?
Josh, Liverpool,
Thank You Sony for giving me a FREE 46in BRAVIA HDTV as a reward for buying a PS3 at the UK launch. I love Sony forever.
Van Dam, London, United Kingdom of Great Britain & Northern Ireland
The need for ever greater picture quality for games at the expense of actual game enjoyment is a costly route that Sony has gone down. Apart from a small percentage of techno nerds who rate frames per second and resolution above game content, the real volume market still lies with the likes of the Nintendo Wii and at most the Xbox 360. Even throwing a Bond movie in with the PSP3 won't really help because if its Blue Ray you'll need a high def digital TV to see the differance and if a regular DVD, a £40 DVD player will work just as well as a £400 PSP3. Just as a high end gaming PC cost twice as much as a regular PC, so does the PSP3 costs twice as much as their main competion. I think Sony has allowed its engineers to go for perfection at any costs rather than scale down to whats affordable and acceptable. If you look back at history no one really anticipated cassette tapes would take over from vinyl discs or MP3 from CD's when the quality was lower, but it happened.
Mike, Denia, Spain
it's all good
dee, st/mawes, cornwall
You confused HD and Blu Ray DVD formats a bit.
You said that 'Playstation 3 incorporates a HD-DVD player'. This is confusing as the rival format is called HD DVD. It would have been better to describe it as a High Definition DVD player.
Steven Mann, Liverpool, Merseyside
What an excellent content-rich article.
Bob T. , London , UK
the ps3 comes with a high definition dvd drive aka the blu-ray player and the casino royale that's packaged wtih the ps3 is a blu-ray disc, not just a DVD. at least get the facts right.
matt, seoul, south korea