Christine Buckley, Industrial Editor
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SubPostmasters will attempt to increase pressure on the Government to throw the struggling post office network a lifeline by renewing a contract to handle pension and benefit payments.
Fears are growing in the National Federation of SubPostmasters that the Post Office Card Account contract, which is effectively a no-frills banking facility, will go to PayPoint, the private payment network. PayPoint, which operates in nearly 20,000 outlets, is used to pay a wide range of bills and it runs online TV licensing.
If the Department for Work and Pensions (DWP) chooses PayPoint to run the card account from 2010, the federation believes that 3,000 post offices will shut, due to reduced business and footfall. That would leave the network with about 9,000 branches.
Royal Mail is already cutting 2,500 post offices to try to make the network more viable. The cuts have triggered much local protest, and the federation fears that more closures could severely damage the network.
Concern has been mounting because of the length of time the decision is taking. It was expected that an announcement would be made before the summer recess of Parliament.
But it is thought that a decision could now be made in the next couple of weeks, although the DWP has until early December before it must make a final decision. It has been suggested that the announcement is being delayed until after the Glenrothes by-election on Thursday. The federation will distribute campaign material to all post offices, urging them to put pressure on their MPs to campaign for the card account to be reawarded.
Insiders say that ministers have gone from suggesting that the decision was in the bag for Royal Mail to saying it is 50/50. It is thought that PayPoint has submitted a more cost-competitive bid and the Government is concerned about transgressing European law if it favours Royal Mail.
George Thomson, general secretary of the federation, said: “It would be the ultimate act of betrayal if the Government were to take a short-term measure and not award the contract [to Royal Mail]. Three thousand post offices would be bound to close. What we need is a period of stability for three or four years so that the Post Office can turn itself into a post bank.”
More post office closures would be politically explosive, especially in rural areas. Many small businesses are dependent on post offices and have complained about the contraction of the network over recent years. In 1999 there were nearly 18,500 post offices.
Although the DWP will make the decision on the contract because it administers benefits payments, the fallout of the decision would have to be handled by Lord Mandelson at the Department for Business and Enterprise, which is responsible for Royal Mail.
The impact of the competitive market on Royal Mail is being scrutinised for the Government in an independent review headed by Richard Hooper. Lord Mandelson wants the review's remit to be widened to look at the broader postal market. The impact of the decision over the card account could also be included as the post office network is a crucial part of Royal Mail. Last month the division went into profit for the first time for several years.
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I cant imagine people getting pensions along with people paying for their petrol and groceries. How many of those assistants have signed the official secrets act? Also the card account was set up for people who CHOSE to have their benefits paid at the Post Office, that choice is being taken away.
wendy burke, belfast, northern ireland
I like the idea of the Post Office turning itself into a "post bank. There may be a wide range of services a post bank could facilitate or provide directly, locally, transparently and efficiently. eg " virtually" everything that requires an application form with an official government logo on it?
Mrs.Josephine Hyde-Hartley, Bacup, UK
How many Paypoint outlets will be willing to have £10,000 cash ready for pensioners to pick up on Monday mornings?
Post offices are set up for this with security and trained staff - who also care about the confidentiality of their clients.
David Lewis, Burton-on-Trent, Staffordshire
As far as i am aware PayPoint does not currently pay out cash, it merely accepts payment for services, the last time Govlost? used a payment collection system - Tax Office - to pay out Tax Credits - that was a real mess. Also will there be someone to help OAPs use their card or help when card is l
Bob, Stockport,
Post Offices could survive if they were also cybercafes.
Sue Doughty, Twyford, UK
If Paypoint has 20,000 outlets, and the Post Office has 12,000, then it must be more convenient for the general public, who are paying for these services indirectly, to access Paypoint. And what about opening hours, Paypoint must score highly in this regard, they open evenings and Sunday as well,
Graham, Tiverton, Devon
I do have some sympathy for the post masters, but is the real problem that their service quotes are materially higher than those from PayPoint etc? If this is so, why? Are Post Offices really very inefficient and no one dares to say so? Can nothing be done to enhance the efficiency of the PO's?
Colin, shrewsbury,