Ian King, Deputy Business Editor
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Tesco's customers are defecting to its rivals Asda and Wm Morrison at record rates, The Times has learnt.
Previously unpublished “switching” data provided by the industry analysts TNS Worldpanel reveals that, in the 12 weeks to November 2, about £22 million of spending was switched directly from Tesco to Asda.
Just over £10 million more went from Tesco to Aldi, the German-owned discount retailer, in the period and almost as much again to Morrisons.
It is thought to be the fastest rate of defection from Tesco to its leading grocery market rivals in more than a decade.
The figures - news of which comes before Tesco's quarterly trading update this morning - suggest that Asda and Morrisons are doing far more damage to Tesco than previously assumed. The data also contradict the widely held view that Aldi and the other discounters Lidl and Netto are proving to be Tesco's toughest competition at present.
Lidl took only a very small amount of business from Tesco in the period, while Tesco actually won sales from the Danish-owned Netto, which, according to recent reports, has handed redundancy notices to the team that finds and buys sites for stores.
The figures also support data published by TNS Worldpanel suggesting that, in the four weeks to November 4, sales were up 9.2 per cent at Asda and 8.2per cent at Morrisons. Tesco was the slowest-growing of the “big four” during the period, with sales rising by 4.2 per cent, with Sainsbury's up by 6 per cent.
In the 12 weeks to November 4, Tesco was again in last place in the growth stakes, with sales up 5.4 per cent. Morrisons was up 9.4 per cent and Asda 9 per cent. Sales at Sainsbury's rose by 6 per cent.
The data indicate that Tesco's much-vaunted launch of about 400 discount brands, seen as a way of fighting off the likes of Aldi and Lidl, may even have backfired.
Industry sources have been critical of the launch - advertising Tesco as “Britain's biggest discounter” - and say that it was imposed by the board rather than being developed by Tesco's marketeers. They also suggest that Tim Mason, Tesco's long-time marketing director, who is now heading Fresh & Easy, its US operation, would have run the campaign better.
Branding Strategy Insider, the marketing blog, said yesterday: “Tesco is attempting to pre-empt an attack on its customer base by becoming more Aldi than Aldi, while retaining its original Tesco strategy, too. We teach this as a failed strategy in business school.”
The news comes as Tesco is expected to report a sharp slowdown in like-for-like sales growth in the September- November quarter. Analysts believe that sales rose only by 1.9 per cent during the three months, which would be Tesco's worst growth figure for 16 years and down from 4.1per cent in the same period last year.
However, as The Times reported on Saturday, Tom Gadsby, an analyst with SG Securities, believes that Tesco sales rose by only 1.3 per cent in the quarter. He has told clients: “The introduction of Tesco's hard discounts range looks to have knocked 3 per cent off sales growth in the quarter. Tesco has been losing market share to both hard discounters and to Asda and Morrisons. Tesco's UK like-for-likes are unlikely to do anything but disappoint.”
The latest till-roll figures from TNS are due on Tuesday of next week and are expected to show a further loss of market share to Asda and Morrisons.
This will raise fears that Tesco's festive advertising campaign, fronted by Des O'Connor, has failed to excite shoppers. Rivals are using younger personalities, with Sainsbury's signing up Ant and Dec to appear alongside Jamie Oliver, its regular star, and Morrisons using stalwarts such as Richard Hammond, the Top Gear presenter. Asda has abandoned use of celebrities this year and is instead showing people in the Yorkshire village of Austwick preparing for Christmas.
Shares in Tesco, which have fallen 40 per cent this year, closed last night down 7.3p at 288p.
A Tesco spokesman said: “Customers are certainly shopping around for bargains, which means they are visiting more stores than they usually would in search of them. So data like this is out of date as soon as it's printed. We know that the work we have done on the new discounter range, on cutting prices and introducing thousands of promotions has attracted significant numbers of new customers to Tesco over the last few weeks.”
— Asda is understood to be bidding for some of Woolworths' stores. Last night, in an interview with Sky News, Andy Bond, Asda's chief executive, refused to comment on speculation, but said that, generally speaking, Asda was committed to expanding.
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This is great news to see customers leaving Tesco. I was a great fan of Tesco's a few years back. Tesco's ruined the beautiful town of Shaftesbury in Dorset. After forcing all the local shops to close down they put their prices back up above what local businesses were.
Si, Gillingham,
I recently had a problem with an offer in Asda. The Customers Services staff was polite, helpful and very efficient. A few days later a problem occurred in Tesco, where Customer Service left me cooling my heels for 10 minutes before sorting the problem. Guess where I'll be shopping in future.
J C Williams, Cardiff,
Shopping has become boring. Soon we will have only a few big boys offering everything at their convenience and with reduced choice. We need to get out more and shop locally or in individual shops. If not we will become like the Stepford Wives, controlled by big brother.
G McLoughlin, Fordingbridge, UK
Tesco's value lines are reputedly full of fat and sugar and quite horrible . Lidl and Aldi on the other hand sell first rate products at a very fair price (Sunday Times) No brainer...
C Smith, Norwich, UK
TESCO's meat products are a disgrace: I complained about some tough steak (cooked normally to perfection) and eaten
but seriosly under-enjoyed by the family and they refused to deal with the complaint - although I had my bill - as I had thrown away the wrapper...must we keep bloodstained wrappers?
Derek Clifton, Andover, Hampshire, England
Perhaps Tesco will now stop hiking prices, like sandwiches rising nearly 9% from £1.68 to £1.80. How can they justify either the rise - for a bacon and egg sandwich - or the price itself for something that costs pennies to produce. Tesco petrol prices are also 18p a gallon higher
Mike, Cornwall
mike hales, Helston, UK
For me it's not about prices.... Tesco's once had the best customer service in the land; now it has the worst - long queues, rude staff, poor stock control, arrogant and disinterested complaints service and so on. I used to go every week now I try and avoid going at all.
Mark Frost, Deal, UK
I'm not surprised, Tesco have been sneakily increasing prices, even on the value range. Asda is cheaper and so I switched to them.
Luke Mills, MANCHESTER, UK
Down to 2% purely because we're entering recession. Worse this time because we got used to the notion of basic and premium food products. An egg is no longer an egg!
Rivals will report same results in the coming months. And there's food price deflation coming in. And job cuts. Tesco is doing well!
Michael, West Midlands,
This is great news! It's about time competition stiffened it sinews against this big bully.
Ray Cobbett, Emsworth, UK
You sure the new no-label range is hurting them?
Dec. 2 (Bloomberg) -- Tesco Plc, the U.K.s biggest supermarket company, reported third-quarter sales growth that beat analysts estimates after the retailer introduced a cheaper product range to combat discounters Aldi Group and Lidl.
john taylor, London, UK
"data like this is out of date . . . as it's printed." No doubt they will be using it to justify further margin squeezes from suppliers.
'Switching' does not consider real price increases. Are like for like sales this bad? Reducing Tesco prices vs other's increases could create this analysis.
Ben, Shanghai, China
Glad to see Mr T knocked of his perch.
Carolyn , Chipping Norton, United Kingdom