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The gloom on the high street has continued to hurt Marks & Spencer, which this morning reported a sharp drop in like-for-like sales, down 6.1 per cent, in the face of "fragile" consumer confidence and an "unpredictable" retail environment.
The retailer was the first to warn of the increasingly difficult trading conditions with a shock profits warning in July and today's trading statement, brought forward by a month, underlined the difficulties the company is having.
In a sign that things could get worse before they get better, the retailer said it would cut investment in the business and put tight controls on costs as it battled to steer its ship through turbulent times.
However, the shares bounced up almost 8 per cent in early morning trading, as investors expressed relief that the news from the main high street bellwether was not worse.
Sir Stuart Rose, executive chairman of the retailer, said an interest rate cut next week would send a confidence-boosting signal to consumers, but added that the current clouds over the high street could get worse.
"It would be a brave person to say we are at the bottom ... there is a lot of uncertainty about,” he said.
The current financial turmoil added to the difficulties faced by all retailers, he said. “People are worried about where their money is and the security of their savings and that is bound to have some spill-over effect into consumer confidence,” Sir Stuart said.
The chairman said it was “the right thing to do” to sacrifice some margin within its food business to help customers, although he remains determined that M&S will not compromise on quality.
Sir Stuart’s position at the helm has come under question as trading turns sour, with almost a quarter of shareholders who voted failing to back his reappointment in the summer. But he said today that his future was “not a question worth speculating on” — with the current climate calling for “seasoned old chaps” and “a steady hand on the tiller”.
Total UK sales fell by 1.6 per cent for the quarter to September 27, while sales in general merchandise fell by 2.9 per cent.
Clothing sales were down 3.5 per cent and food sales fell by 0.5 per cent. Homeware bucked the trend, showing a 2.9 per cent increase in the period.
On a like-for-like basis, which does not count new stores or new space, general merchandise sales in the UK fell by 6.4 per cent, while food sales dropped by 5.9 per cent.
Sir Stuart said: “Consumer confidence remains fragile and the retail environment unpredictable. Consumers are increasingly cautious about their budgets. We have responded by offering our customers better values and more promotions across the business, while at the same time tightly controlling our costs."
He added that the gross margin for the UK business would be lower this year than last, as a result of the promotions the group was running.
Capital expenditure for the year has also been cut back, hitting the store refurbishment programme significantly. Compared with previous guidance of spending in the region of £800 to £900 million, Sir Stuart said that spending was likely to be in the region of £700 million.
Next year the capital expenditure programme will fall to £400 million, the company admitted, as the business seeks to avoid having to cut its dividend.
Shares in Marks & Spencer have fallen by two thirds in 18 months, hitting a 7.5 year low of 191p on Tuesday.
Nick Bubb, retail analyst at Pali International, said the bad news on M&S's falling sales was offset by the firm action the group was taking on costs and prudent reductions in capital expenditure. "With the worst Christmas for at least 30 years coming up for non-food retailers we wouldn’t get carried away, but the shares have fallen far enough in the short term and M&S is off the hook for the time being,” he said.
Paul Deacon, analyst at Landsbanki, said: "Our feeling is that we are yet to see the worst of the current slowdown, while the business seems to be losing market share in both main markets and so we remain wary of forecasts and share-price prospects in the near term."
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Tried to buy a large Christmas cake from M & S this week , which wouldn't fit in the normal bag for life - told I would have to pay for a cake bag which, as I only buy Christmas cake once a year, would be of no further use to me. Bought one from Sainsburys (automatically given free bag!).
Angela, Cambridge, England
I swear those lamb shanks from Aldi are the same I had from M & S but at literally a 1/5 of the price. You just pay for packaging, ponce & pensions with M & S.
Simon, Linlithgow, Scotland
Interestingly my Mum has been shopping there for 30 years+ and you can track their share price simply by her monthly comments on the store. When she said that their lines were rubbish in 1999/2000, their shares slumped within 3-months and vice versa. I think they have forgotten who they are.
ipd, Tokyo, Japan
I just can not believe how people below can complaint about their policy for bag! Guess they are one of those who waste a plastic bag for their sandwich or newspaper everyday? If you don't want to pay for one, then BRING YOUR OWN! Simple! Overprice thing, some truth in that,but the 2 for 10 is great
Alex, Bristol,
The reasons retailers are doing worst is because of their lousy customer services, including their 084 and 087 numbers which of course includes their call centers.
Harish, Croydon, UK
Along with thousands of ex-pat s, I'd love to be able to buy M & S goods on line. But I can't. They won't send abroad, even to other EU countries with similar postage rates. Other stores do. Why not M & S ? If it can't move into the 21 century, it speaks badly for management - and its future.
Patricia Kirwan, Montpeyroux, France
I think M&S vastly overpriced. Waitrose matches them for quality. Now with waitrose opening more small shops, M&S will be in more trouble. Their managemnet scheme with Sir Stuart being both Chair and Chief Eex will in my opinion, lead to trouble.
karen, cardiff, south glam
Well if the bank of England does drop the interest rate next week, you can all go out and buy a new coat, suit and knickers from M &S. That should give the economists something to cheer about.
Phil, Atlanta, USA
Completely agree about the nagging over bags. Especially irritating when the shop doors are always wide open letting the heat/cold air out into the street, AND they're still importing tasteless vegetables from halfway round the world.
Sarah, London,
I used to go there quite a lot until they started nagging me about plastic bags at the checkout. I don't go there at all any more. It would be interesting to know how much of this sales slump is down to their eco fascism. Serves em right.
James, Maidstone, Kent