Hannah Fletcher
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Anyone surprised at the news of Marks & Spencer’s sales slump should take a trip to Turnpike Lane in North London. There, with its sickly green signage and sad shop front, and surrounded by shops doing the same thing but cheaper, M&S Tottenham is visibly flailing.
Inside, between artfully bundled asparagus and £7 punnets of strawberries, the aisles were practically empty yesterday.
“I come here because the aisles are big and empty enough for my chair,” said Anthony Clements, 87, as he manoeuvred his electric buggy around the wine display. “And also, I hate all that two-for-one nonsense they do everywhere else these days.”
Unfortunately for M&S, it appears that Mr Clements is in a minority of one. A few doors down, staff at Sainsbury’s and Tesco could not keep the shelves stocked fast enough.
“Half price, two-for-one, buy-one-get-one-free special offers are selling faster and faster,” one Sainsbury’s shelf-stacker said.
Dom Tyerman, 28, left the shop with two carrier bags straining. “M&S is just not at all fashionable with my age group,” he said. “And it’s got a reputation for being expensive.
“When people see prices going up, they instinctively cut off what they see as the top band of shops from their shopping habits.”
Even M&S’s most devoted customers are deserting it. Catherine Rostel, 48, is the shop’s self-proclaimed biggest fan.
“I just love it,” said Mrs Rostel, who has shopped at M&S for 20 years. “I love their food and their clothes. I trust Marks & Spencer 100 per cent.”
But Mrs Rostel’s weekly food bill for her family of five is reaching worrying heights. “I’m spending £260 a week here,” she admitted.
“I just popped in now to buy some bits and pieces for packed lunches and when I looked at the receipt I got the biggest shock - £27.95. I didn’t even buy anything proper.”
She opened her bag to reveal packets of fruit and a few sandwiches. The sandwiches cost £3.50 each - malted wholegrain bread with luxurious fillings. “I think I’m going to start shopping at Aldi,” she said.
Mrs Rostel would not be the first. One mile down the road, the German discount supermarket was doing a roaring trade.
Like Mrs Rostel, Anita Leslie, 36, is a long-time M&S devotee. But yesterday, she was at Aldi, looking uncomfortable among the cardboard boxes and obscure brands. In her trolley were pineapples for 49p, punnets of soft fruit for 50p, packs of chicken breasts and salmon for £3, and a box of 15 frozen Yorkshire puddings for 55p.
“It’s definitely a different kind of shopping experience from M&S,” she said. “But I think it’s worth it. It would be nice to be able to buy top-quality, organic stuff every week . . . but I’d rather save myself 50 quid.”
The Aldi website, she said, had a calculator that could work out how much money one would save by shopping there. Assuming she shopped at Aldi for the next 40 years, Mrs Leslie’s savings came to £88,335. “That’s a lot of money,” she said excitedly. “They have a customer for life in me now.”
Saving money, it would seem, has become big business for Aldi.
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I find Sainsbury's lack of sleekness rather endearing. For that reason alone I prefer to shop there.
J King, Victoria, London,
I used to shop with M&S,but decided to shop at Sainsburys when my weekly food bill reached 160.00 for three of us.I am now only spending 90.00!
There are lots of offers at Sainsburys,and i also feel that JS are doing the most for the environment!!
Dave Penney, Darlington, County Durham
If you actouly shop in Aldi and then do to any other supermarket and buy their own brands I think you'll find Aldi is more expensive!. Of course this doesn't include M&S because they've always been for those who have more money than sense.........
John, Salford, England
We stopped shopping M&S when they charged for carrier bags.Why envelop the purchases with all that plastic, then charge us to take it away ?Now we use Sainsbury.customer is king!
ROBERT, Edinburgh,
Aldi and Lidls are the best,
you get all the german sweet stuff too.
There icecreams are a hundred times better than UK made stuff.
Im not an employee or shareholder, Im a happy chappy with nice food.
Chris, ENGALAND,
Mrs Rostel is too young to know how good M & S were.
I did my grocery shopping at M & S for years, until the early nineties, when prices overreached quality and service.
Also, since loud, annoying pop music came in, I've noticed a downturn...who needs it when choosing their weekend joint !!
Shirley Bowen, Blackpool, UK
Watch this space? My Monthly Spend to 310508 was £2K pm, now it is £200pm, hopefully!
paul, Newtown,Powys, UK
Wait until they get home and taste what they've bought. I once had cause to shop at Aldi - once - and found much of what I had bought to be inedible. Not literally of course, simply a case of very cheap food offending my M&S-tuned palate.
As the old adage goes: you get what you pay for.
James, Sandhurst, UK