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Woolworths is searching for a new chief executive in an attempt to bring back the “wonder” of its glory days on the high street after making Trevor Bish-Jones arguably the most relieved man in retail - and telling him it was time to go.
After six years spent battling in vain to resurrect one of the oldest names in retail, Mr Bish-Jones will leave in three months' time with an estimated payoff of £800,000 and a potential £110,000 payout from a retention bonus agreed in 2005.
Richard North, the chairman, said: “There comes a point where it's a good thing to bring someone new in who has fresh ideas, fresh enthusiasm for the business. If you talk to Trevor, he'd say the same thing. We thought it was the right time to make the change. Because the timing is coming from the company, we have a responsibility to Trevor. He has a one-year contract and we will honour it in full.”
The announcement came as a trading statement showed the extent of the task facing a successor. Woolworths said that while its “price drop” campaign had been a success in attracting more customers, profit margins were being affected by the price cuts.
The group also said that it had sold four stores in Central London to Waitrose, the John Lewis-owned supermarket chain, for £25.5million.
The profit on the deal is likely to dwarf the amount of money made across Woolworths' 817 stores this year. Like-for-like sales fell 2.2 per cent in the 19 weeks to June 14.
Shares in the business, famed for its “Wonder of Woolies” advertisements a quarter of a century ago, fell more than 5 per cent to 9.27p. The cheapest product in Woolworths, a mini pack of Haribo Starmix, is worth more, at 10p.
Philip Dorgan, a Panmure Gordon analyst, said: “Poorish sales, margin pressures and the departure of a chief executive do not a good announcement make.”
Mr North insisted that he would have no problem filling the vacancy, despite retail executives claiming that Mr Bish-Jones has long held the toughest job on the high street. One said he was glad that Mr Bish-Jones had managed to “escape”.
Mr North countered: “This is one of the most-loved retail names in this country. It's extraordinary just how many people talk fondly about Woolworths. Woolworths has to be true to its original roots - a value retailer, where you went in there and bought stuff that was cheap and did the job. If we've got good stuff and sexy prices, people are going to buy more.”
Mr Bish-Jones, who met shareholders at Woolworths' annual meeting yesterday but refused to comment on the announcement, is thought to have been looking for a new job for the past two years, given a widely held belief in the City that Woolworths will be broken up. While the stores are barely profitable, the group also owns a lucrative wholesale business, EUK, which supplies books, CDs and DVDs to other retailers and supermarkets. Woolworths also benefits from its 2 entertain publishing joint venture with the BBC.
John Stevenson, retail analyst for Shore Capital, said: “The news that Trevor Bish-Jones is leaving the group is not a surprise, but it's certainly not a positive development, either.”
Shareholders at the annual meeting appeared to be equally concerned about the loss of the executive - one called him a “great asset” - and the size of his payoff. Few were moved to register any criticism as Mr North made his way through the meeting's resolutions. One observed: “With a dividend of 0.6p, I don't really see the point in voting either way, do you?”
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I work in woolies part time and it is bad management at board room level. Richard North states that woolies should retain it's core customer which is noble and i do agree, but they need to widen its roots. Problem is that all woolies stores look dull and like jumble sales. Its image needs a revamp!
Josh, Plymouth, England
Woolies has been increasingly facing tough competitors in Lidl, Aldi, 99/98p stores, Argos, Wilkinson etc etc. First step is invest in the best analysis to find out what part of the market is there room for them. They should then test the water with selected stores to see what combination works.
Bob T, London, UK
The last time I went into Woolworths, the assistant tried to charge me twice for one item. That was last year and I've never set foot into my local branch since.
That just says everything about the place.
Michael C, England and Wales, UK
My local woolworths is a mess. Poor organisation, poor quality products and poor service. The place looks like an indoor rag and tag market. They should keep the poular lines and retail them themselves, as for the rest let someone else do it like Debenhams do - at least you get quality and service!
Shaun Garratty, Rotherham, England
1) Complete re-brand to market itself as 'M & S' of retail world - invest for come back in economic up-turn
2) Re-training, recruitment (American style shopping assistants) and organised shop layout - differentiate shopping experience
3) Invest in online offering
4) Focussed product range
Jag Singh, London,
Years ago if you brought anything back to Woolies that was not suitable they gave you a refund, now you have no chance they will hold on to your money till grim death.
If you take back goods to Argos or Tesco they will refund you without question.........where would you shop?
william thomson, lincoln, u k
The Woolworths in Epsom looks like a car boot sale. Its product range is a mess. It has piles of chocolates, sweets and fizzy drinks dumped at the entrance like a bargain shop. They put xmas products out in August and easter eggs in Jan. Even Wilkinson manages to look smarter and classier!
Luke, Epsom, Surrey
woolies need to get with the times. they need to up their brand management. what is that famous saying, 'change or die'?
red pearls, london,
How much did the entertainment contract with TESCO cost Woolies? If our local Woolworths store shuts the town will die sooner rather than later. The staff can't keep up with the merry-go-round of stock changing, neither can the shoppers because when you want something it has been sent back to HQ.
Evan Owen, Harlech, UK
I saw this coming a few years ago when the share price was around 46p. I still thought there was hope so I wrote to Trevor Bish-Jones to suggest a pilot plan for our local branch. When he ignored good suggestions, I knew in my heart that I must not touch the shares no matter how "cheap" it seemed.
Lisa, Worcestershire, UK
I am sorely dissapointed to see the decline of woolworths, my local store is about to close, very saddening as it has been a favourite place to shop for my childrens christmas presents. I am sure once the economy gains some stability that woolworths could restore its value, sort it out Gordon!
kirsty, chester, england
They have done a very good job of improving the products over the last few years but they are still hopelessly bad at marketing in some ways.
The website doesn't even give store opening hours.
Hence, I did not shop at Woolies last week when I had actually wanted to.
Fran, London,
Who can restore the wonder of Woolworths? A private equity fund. Years too late.
Michael, London,
If Wilkinsons can make a go of it in that sector then why can't Woolies?
Joe, Bristol, England
For me, Woolworths needs a complete rethink. At the bottom end of the market, it can't compete with £1/99p stores and its stores are too big. And at the medium price end, it's indistinct and grocery retailers do better. I don't understand who its customer is meant to be!
Michael, London,