I shop with ocado every week, I have recommended them to many friends. for a busy working couple it is the only way to go, who can boast that their cupboards are full at 7.30am on saturday morning ready for the weekend to begin
no more 4 hour round trips to supermarkets putting food in trolleys putting it on conveyor belts , putting it in the car , getting it out of the car and putting it in cupboards
well done ocado your service is second to non

ALISON , COVENTRY , UK

I have shopped with Ocado for about four years. There has never been a problem. Twice there have been been missing items and both were refunded instantly, one of them on-line.

We used to use Tesco whose Internet service had one great advantage, the off-line feature which made it possible to set up the order without being connected. This was helpful to my mother (then in her late eighties) who sometimes took a long time to assemble her order. When this was withdrawn she found the on-line website unmanageable without long phone calls. She was told by Tesco not to use the off-line system so she doesn't, but shops with Ocado.

Sometimes the Tesco delivery staff were good. The Ocado ones have invariably been polite, cheeful and helpful. Do Tesco send you an SMS to remind you of an impending delivery, given the driver's name? Do Tesco provide overshoes to protect delicate floors (do they even carry stuff to the kitchen)?

J Underwood, London,

J King, If the service is that bad, why do ou still shop with them?

I have used Ocado a couple of times, and never had a single problem, however I still prefer to actually go to a shop and pick my own food, which is why internet food shopping holds no real attraction for me.

Thomas, London,

I used to use Ocado but I've given up as a result of their poor quality of service.

Robert, St Albans,

I have been using Ocado for the last year and although do notice the prices being more expensive, I think it is worth every penny, the quality of the food and the service you receive from them is second to none, I have never had to complain about items missing or poor quality vegetable/fruit etc. I like the fact it has come direct from the warehouse so misses out being handled again by someone in the supermarket fulfilling your order. I

Emma Donovan, Solihull, UK

I am considering switching from Tescos online to Ocado.
We have found that fruit ordered from Tescos online consistently contains a bunch of bad stuff (typically very close to expiry date).
To be fair, they never quibble when you phone up for a refund. However, you never quite know whether you will get a full edible order from Tescos.

Chris Senanayake, Harrow, Middlesex

Ocado's customer service *is* good, however, I have found that the delivery service still has issues (i.e. fragile groceries smashed / damaged, items not arriving, etc.). The difference is that if Ocado says they'll follow up, they do.

It will be a relief to see their prices lower, I have to say! I find when I do my "everyday" shop there, I spend about £120 vs. about £70 at Sainsburys. And their "offers" are simply pants. Have you seen their "bundle offers"? If you spend upwards of £15 on a full meal (bread, main, wine, side, dessert), they'll give you 15% off. That amounts to about £2, and I'm sure by selling 5-6 items they profit largely despite.

Anyway, I am not complaing. Long live Ocado & jl. Just lower the prices!

Karie, St. Albans,

I have shopped with Ocado from the start also. However, I have found the service to be one of the best for on-line grocery shopping, yes admittedly the prices can be higher than the average high street store, but the quality that Ocado have delivered to me time and time again is well worth the price. I am very happy to see that Ocado are now going to tackle the price issue and wish them all the best.

S Brown , Kebworth, Hertfordshire

I love the comments around the 'perception' that Ocado is more expensive.

This is not a problem of perception - it IS more expensive.

I was a huge fan for more than two years. One week, Ocado could not do a delivery so I trudge down to my local Morrisons. I could not believe it when my bill was 30% cheaper. I have never shopped at Ocado since that day.

But a price promise might tempt me back......

tcordrey, london,

I recently swapped to Ocado from Tesco. I was looking for better quality products but with a keen eye on the price also. Thus far they have delivered.

Julie Dale, Stone,

its interesting but i would have thought that if you were worried about price you would go to lidl where you get excellent quality at much lowere prices,sometimes 70 percent cheaper than tesco.

john gale, purley, uk

We have shopped at Ocado from the outset. They bang on about the quality of their service and trade on the John Lewis/Waitrose connection but the quality is nowhere near as good; they drop items without warning or explanation; and they are not receptive to legitimate complaints made to their management which are often ignored. Maybe Gissing & Co should try to improve these aspects rather than take on Tesco which is a recipe for disaster. Waitrose don't try to compete with Tesco - the demographic of their customer is entirely different and that is why they and John Lewis succeed and why Ocado lose money and will continue to do so. Richard Hyman is right to suggest that this is a hazardous strategy to adopt.

J KING, LONDON,