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DSG International, owner of PC World and Currys, today admitted that its interim profit has slumped by more than 25 per cent after being swamped by a backlog of laptops loaded with Vista, Microsoft's most recent operating system.
The shares opened around overnight levels of 112p.
The company, whose new chief executive John Browett starts next Thursday, reported underlying pre-tax profit down from £70.3 million last year to £52.4 million in the six months to October 13. Profits in its computing division plummeted 75 per cent to £5.9 million on sales up just 1 per cent.
During the six months, group sales rose by 8 per cent to £3.3 billion with like-for-like turnover up 5 per cent.
The group is also cautious about sales of white goods, in particular fridges, after the wet weather in summer dampened trading while turnover in the past two months declined by “single digits”.
Kevin O'Byrne, the finance director of DSG, said that the coming January sales period was "very important" for white goods and hopes customers will take advantage of the sale period to boost turnover.
DSG's assessment of the white goods market tallies with that of rival Comet, owned by Kesa Electricals, which last week said that less demand for fridges, freezers and washing machines contributed to a 0.2 per cent fall in third quarter like-for-like sales.
Mr Browett, the former chief executive at Tesco.com, is joining DSG as it enters its crucial Christmas and January sale period, when it hopes to make up for the huge fall in profits during the first half of the year.
DSG said that it is cautiously optimistic about the immediate outlook but conceded that it is difficult to give a forecast on 2008 due to a number of factors including higher interest rates, a slow down in the housing market and the continuing repercussions of the global credit crunch.
Sir John Collins, the chairman of DSG, said today: "Whilst most parts of the group performed well, overall profits was disappointing, primarily due PC World and UniEuro."
On PC World, Sir John said: "PC World performed well against a strong prior year comparative in the important back to school period, however profitability was significantly impacted in the first half as a result of the overstock of laptops and increasing hardware in the mix.
"Laptop stock levels are now back to normal."
At UniEuro, DSG's Italian business, like-for-like sales, which strips out gains from new stores opened during the six month period, fell by 8 per cent due to growing competition from rivals and fewer customers.
DSG is searching for a new managing director for its Italian business after the former incumbent, Mark Rollman, left for "personal reasons".
Mr O'Byrne said the group is confident that the Italian market, where it has 127 stores, is a "long-term prospect" for the company although he was unable to comment on whether new chief Mr Browett will decide to sell UniEuro. He said: "Anything is possible with a new chief executive."
DSG said sales in "brown goods", such as flat screen TVs continued to be strong.
Mr Byrne said there was still growth ahead in this area as only 30 per cent of UK households owned a flat screen TV and people were upgrading from between 26 and 32 inch television to 40 inches and above. Mr O’Byrne said that he did not expect sales of flat screen TVs to be impacted by England’s recent failure to qualify for the European Championship next year.
The company will maintain its interim dividend at 2.02p per share.
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A tad callous, I feel, to snort derisive comments around potential redundancies in such a jovial manner. Poor service snapshots are unfortunate certainties in large retail outlets. Not every individual employee is aware of their ambassador status in terms of the impact their behaviour can have against company image. To laugh at the prospect of shop-workers losing their jobs because of one negative experience strikes me as immoral. I am proud to work for PC World. I have faith in Mr Browett and the prospect he brings of a fresh, dynamic new culture. However, if the worst were to come to the worst, I think my family would resent the remarks of Christine from London.
john, Manchester,
PC World? No Thankyou.
Their service is worst than appalling as i found out when i was trying to make enquiries about buying a laptop.
You would be forgiven for believing that as the item in question (a toshiba satellite A200 note book) being a premuim priced product that customers would quite rightly expect some "retail liason" with a member of instore staff.
Apparently not in my case.
Oh dear....... Profit warnings after a poor christmas with ever decreasing consumer pennies jumping into cash tills?
I smell redundancies.
Christine, London, England
The most appaling instore service you will find anywhere in the world. You get better service buying from and online store. Fix it up and your profits will be restored.
Jeremy Forbes, London,
PC World have battled on with appalling corny adverts and approaching the business as old fashioned electrical retailers, rather than offering the customers what they want. Clarity of offer, logical product ranges without complications will see their sales grow and margins increase.
Robert, Worcester, England
Not necessarily indicative of the market, the service in DSG shops is very poor. Those cheesy 'here to help' adverts are an insult to any one who has ever had the misfortune to try and get sales assitance in PC World or curry's imho.
chris, newton,
I think that laptops with Vista are now all but irrelevent for the home markety - have you seen the Asus eee?
Also, before you ditch your old laptop to buy a Vista laptop, try downloading ubuntu or zenwalk (or another flavour of gnu/linux) you will then have a secure, fast, stable (and free) operating system that will breathe new life into your hardware.
T Sparks, Limerick,
I have used Microsoft since the early XT days but this year switched to an Apple mac laptop bought from PC World. My only regret is that i didnt do it earlier.
stephen, northampton,
I needed a UK English keyboard with a £ sign. Living in Belgium where dealers just sell either US or International English keyboards and without £ sign, I checked out PC World whilst in Kent (Ashford and Tunbridge Wells branches) but found they had stocked up on unsuitable International English keyboards. I found UK English ones at independent retailers, better managed.
Anthony Martin, Brugge, Belgium
This is because Vista is awful, and I'm a microsoft proponent.
I love its memory management, but that's it.
Try to change a network setting, try to develop software. You've just got to be joking.
The virus checker periodically hangs.
Awful.
I and and almost every other IT professional I know, has rolled it off their machines, and gone back to XP.
Charles, London,
The problems PC World is having selling laptops is purely due to the range it sells. I recently decided to purchase a new notebook computer and wanted to spend around £500-£600. I tried most of the high streets and was dismayed to see the range most offered. I wanted reasonably fast processors, 2GB Memory as Vista is hungry, and a decent graphics card that does not share internal memory. I found plenty that matched this description on-line but was terribly disappointed with P.C.Worlds offerings; needless to say they did not get my cash.
M.Wood, Wellington, Shropshire