Dan Sabbagh, Media Editor
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What a shambles! Under public pressure, the BBC has lost one of its star names and its best radio controller – and all without a semblance of a sensible process. For a week nobody at the BBC noticed how badly Andrew Sachs had been treated live on air; then, prompted by a single newspaper article, public outrage followed – and the corporation has been on the run ever since.
Mark Thompson, the Director-General, was away on holiday in Sicily and nobody else seemed to be available to take the lead. It was not until Tuesday that Tim Davie, the new head of radio, went on air – and then only briefly. Senior executives largely disappeared until Mr Thompson, back from his holiday, hit the airwaves yesterday. It is a weak organisation that seems unable to respond when the boss is not in the building.
Nor did the BBC Trust distinguish itself. The initial response to the Brand-Ross affair was “Let’s have a meeting next week”, as if it had learnt nothing from last year’s Celebrity Big Brother row, when Channel 4’s indecision allowed that crisis to spiral out of control.
Yet, in a dynamic 24-hour, internet-fuelled media environment, a week is not a luxury that the BBC, or any other organisation at the sharp end of a public outcry, has. The number of complaints was rising by the minute and the story was the subject of conversations up and down the country, conversations in which few people had a kind word for either Russell Brand or Jonathan Ross.
If there was a procedure, it was clearly lacking. Should not the BBC have a system of automatic suspensions and emergency action when the number of complaints passes 100, let alone 30,000? The trigger level ought to be confidential, but there was a case for a prompt suspension of Brand and Ross on the Monday.
That did not happen, and Sir Michael Lyons, the Chairman of the BBC Trust, did not have the courage publicly to overrule Mr Thompson and insist that the men were suspended. He seemed only too content to wait for a meeting and papers.
Meanwhile, the organisation that is actually responsible for regulating taste and decency on the BBC, Ofcom, was all but invisible. Ofcom will have been busy in private, but the problem with the present system, in which the BBC is part regulated by the Trust and part by Ofcom, is that the general public doesn’t understand it. The general assumption is that it is for the BBC chairman to sort out.
One day there will be an Ofcom ruling on the matter – when nobody can quite believe what it was we all got so excited about. But there appears to be no way for the regulator to cut short the process and tell the public that it is obvious that something has gone wrong, and that it is demanding suspensions pending further investigation.
It was only Wednesday morning’s bad headlines that seemed to prompt Sir Michael to insist on yesterday’s hastily arranged meeting. By then, any hope of a considered response was out of the window, because the BBC was on the run. If a senior BBC executive had personally apologised on the Monday, appearing live, and not via statement, then perhaps Lesley Douglas would still be in her job.
As it was, it is hardly surprising that she felt the need to resign, chased out of office by the mob.
Ten years ago, in the era of Chris Morris and The Word, 100 complaints was a lot. Now it is possible to fill out a complaint form on Ofcom’s website and make a complaint in seconds. Now it is possible to view and share offensive material that has been broadcast again and again on YouTube, so outrage can spread across the nation.
In such an environment, every hour matters. Adopting a low profile while waiting for the next scheduled meeting simply will not do. The BBC, of all organisations, should have appreciated that.
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I think we have an amazing array of comedians today, most of whom do the panel shows, buzzcocks, shootin stars, qi etc. Jerry sadovitch blows me away but I dont expect to see him on the beeb. Paying Ross that amount suppresses new and existing talent . Big earnings do not not reflect big talent.
k.livitt, hove,
Trying to hang on to the appalling, untalented but somehow popular Ross shows great weakness on Thompson's part. This row will not go away, nor will the BBC's reputation be mended, until the right thing is done: sack Ross.
That's not 'hounding out by the mob', it would be sound judgement.
Ben Elford, Bristol, UK
This is a very well observed article, written from the perspective of time tested editorial responsibility, and sensibility; an empathy with the public.
It is astounding that behemoths like the BBC still don't 'geddit'.
clr, london, england
Those who have pointed out that people who do not like Ross and Brand do not have to listen to the show are correct. They do, however, have to pay for it, hence the anger.
Philip, Nottingham,
As the show was not live, I am not sure that Brand and Ross are to blame at all. They produced a prerecorded program that they, rightly or wrongly, thought was entertaining. Surely, the BBC as a corporation is solely to blame for broadcasting the program.
Ken Miller, London, UK
The most surprising thing is that someone with such an obvious lack of talent as Ross was ever employed in the first place. What did the BBC expect?
John Trueman, Tomar, Portugal
enough for crying out loud! They have apologised to the injured parties and they have accepted this and I am sure are just as desperate to move on. This has just become a media witch hunt and in the scheme of things IS NOT THIS IMPORTANT
mark robbo, Liverpool,
What worries me about Johnathon Ross is that he is rather medicocre. He is not particularly witty, his interviews are too self indulgent; he butts in just when a guest is about to say something interesting. Surely there is someone in the show business world with real charisma to take his place?
stephanie, manchester, UK
I'm not entirely sure what 'illegal behaviour' is being refered to by David here, but unless Mr Sachs is prepared to prosecute (which he isn't) I'm not sure it holds much water. It's a pretty sad end to a pretty sordid affair. Ross will need to readdress his act, as it's just become too dirty.
Rory, Leamington Spa, UK
In todays financial climate the cost of the licence fee is a lot of money to most people. People object to paying the likes of Ross, Brand, Thompson and Co hundreds of thousands while we struggle. The very least we deserve is value for money from the BBC.
Alan Gourlay, Atherstone,
Can anyone explain why Mark Thompson is still in place?
godfrey, London,
This is censorship and mob rule. Tasteless though the broadcast was do we now just scream and scream until people agree with us. I can't believe this was a top news item for so long with so many more important things going on. remember that the complaints represent only 0.1% of the license fee!
LISA, LONDON, UK
Weren't there only 2 complaints from listeners to the broadcast in question?
The other complaints were from people reacting to 2nd hand information and jumping on 'the bandwagon'.
I suggest setting the complaints 'trigger level' based on complains from actual listeners.
Richard Clark, Milton Keynes, England
This man Ross is paid how much a day? I nearly choked on my breakfast toast this morning when I learned of his obscene salary and for what - adolescent drivel ! Yet the BBC is constantly wailing about lack of money to put on decent programmes - come on, who's kidding who here?,
Colin Cumner, Adelaide, South Australia
I can't believe this; no one has been murderd... it was in bad taste but everyone involved has apologised!!! If you are easily offended then don't listen to the shows hosted by Jonathan Ross or Russell Brand!!! Anyway, I find swearing big, clever 7 funny ... so there!
Joe Kawalski, Stamford, Cambs
Thompson is the problem, He always has been
WILLIAM, NORTHAMPTON, ENGLAND
It didn't happen live on air - that's part of the point. The programme was edited, considered and approved by producers. It wasn't just Brand and Ross behaving like schoolboys that caused the outrage, it was the systemic failure to recognise the line between edgy humour and outright offence.
Carolyn, Oxford,
The BBC are right to be looking at taste and decency as that is needed. Buts that is where it ends.
None of us who complained against this disgraceful behaviour did it because we hated the BBC. We did it because we love the BBC, and want it to live up to the standards we expect of it.
R Andrews, Basingstoke, UK
One of the excuses given by the BBC for allowing Jonathan Ross's crude behaviour is that he attracts a younger audience. What kind of young person is at home on a Friday night at 10.30 pm or awake on a Saturday morning at 10.00am
Michael Anthony, Tadworth,
Suspended for 12 weeks??...Yes it's going to be a cold hard winter in the Ross household .!!
kirk, Rotherham, UK
Whilst I do not condone how Andrew Sachs had been treated live on air. It should have been dealt with quickly with a sincere personal apology from them both.
Now we have lost Ross for 3months. Many people enjoy his Friday Night show, I want him back ASAP.
Why should we suffer?
Trevor Spall, Leeds, UK
After the pitiful performance of the BBC Trust Chairman Sir Michael Lyons this morning on BBC R4 one can be sure that nothing will really change. He sees it as his priority to protect the BBC's increasingly corrupt and degenerate behaviour from criticism, not to uphold standards. Sack him too!
Neil McCaughan, Loughborough, England
Chased out by the mob? Sadly, comments that this was a prank, hyped by the media and overblown cloud the basic facts about this whole sorry episode. The bottom line is that those entrusted with the license payers mandate failed to sustain basic standards of decency and professionalism.
Fred Holmes, Yarm, UK
I love ground breaking comedy and there was a time when Ross was ground breaking but lately i have just witnessed cringe worthy TV and radio shows from him the last interview on his show with Daniel Craig was just an embarrassment where he kept asking for his watch,anyway middle England has woke up.
TOM, Dundee, Scotland
I was asked to appear as an expert on BBC London radio very late at night with very little notice. They could not afford transport to the studio. I guess they had spent it all on Mr. Ross et al.
The BBC should be giving new comedians a chance not wasting money competing for so called "top talent"
David Lawrenson, London,
One feels sorry (only slightly) for Brand. Why should he lose his job when Ross gets to stay? What a shambles the BBC is. But that is true about most organisations led by politically correct managers - the prison and immigration services, the NHS etc. They need good strong managers, not spin doctors
TonyG, Newark, UK
I listened to Russell Brand's programme once on a Sat night and found some of the content worrying. He relayed a tale from one of his stays in an addiction clinic. He gave away the nickname of someone he met there that may have affected the persons privacy. The clues were there all along!
Reuben Keogh, Dublin, Ireland
This is all ace!
Jez W, Leeds,
The BBC is reporting the loss of £1.5m for 12 weeks pay as an adequate punishment for Ross. Can you believe that this guy gets £1.5m for just 12 weeks works......for what?
Gwilym Ashworth, Wisborough Green, UK
Ross commands such a high pay contract. It is his duty to act responsibly to the public. He should respectfully resign from his current contract. He can always return to the public arena again when time is right. He is talented yet he must earn the public respect again not taking us for granted.
magdalene halkes, canterbury, UK
We've learned this week that Ross's own production company produces 'The Jonathon Ross Show', and Russell Brand's own production company produced his R2 show. Each guests on the other's show. Is it any wonder this incestuous relationship produced such a lapse in decency and so much genuine outrage?
ezz, Grimsby, England
The essence of the anger being (rightly) expressed in this affair is a consequence of a potent mixture of the BBC:
(a) Squandering the licence fee
(b) Being continually incompetent
(c) Disdaining the public
Nothing will change. Peurile, indifferent, maladroit nonentities will remain within.
Bill Paier, oxford,
So, the "Wotten Apple" gets away with it again! The real reason that more than thirty five thousand decent people responded to the news of this piece of dead wood, was a hope to see the end of the shameful and shambolic waste of an unfair tax on our hard earned savings. Ross gets the last laugh!
Ronald, Blackheath, uk
Ross in not suitable for his job and should be sacked for lewd and illegal behaviour, not suspended.
Since he does not realise that and cannot control his organisation Thompson should also go, as should the producer responsible.
The news coverage of this on the BBC is an exercise in spin.
David Martin, Bristol, UK