Matthew Goodman
We've made some changes
to The Sunday Times
IF you have ever wondered which movies the former page three girl Melinda Messenger likes to curl up with, then Lovefilm.com is the place to find out.
She is one of several celebrities to list her favourite films on the site. The picks are there to provide a little bit of inspiration for customers of the site’s main business – film rental.
In four years Lovefilm has become the UK’s leader in the fast-growing online DVD rental market, and last week it grew by another 50% after announcing a deal to take over a similar service offered by Amazon, the internet retailer, taking the number of subscribers to 900,000. As part of the deal Amazon will take a stake, thought to be about 30%, in Lovefilm, making it the company’s biggest single investor. The deal is reported to value Lovefilm at about £200m.
The service is straightforward. Users create a list of DVDs they wish to rent from the 65,000 or so available (having recommendations on the site helps focus the mind, says the management). For a monthly charge, anywhere between £3.99 and £14.99, the company posts out the DVDs on the list, one or two at a time. Customers return them when they are finished in a prepaid envelope and the next disc on the list is sent out. There are no late fees, and its fans say it is easier and more convenient than going to a video shop. So far the group is in no more than 3% of UK households but it is confident this will grow.
Chief executive Simon Calver has been working on the Amazon deal for several months and believes it is crucial to have as big a customer base as possible because the competition comes not just from other online rental services but also other film sources – high-street stores and subscription-movie channels on satellite and cable television.
“With Amazon we have a better chance of being competitive in that market than as two independent companies,” he said, adding that Amazon’s experience of developing into an internet giant should benefit the company greatly. The US group will have a seat on the Lovefilm board, alongside representatives of the smaller company’s existing backers, who include Balder-ton Capital and Index Ventures, the tech investors.
Lovefilm, which had sales of £50m last year, has been steadily consolidating what is a relatively niche industry. The first site to launch in the UK was Video Island in 2003; Lovefilm followed about a year later and the two merged in April 2006, having between them swallowed a number of smaller rivals along the way. Before the Amazon deal, the business was estimated by Screen Digest, a consultancy, to have about 62% of the online rental market. That has now risen to almost 80%.
Despite this leading position, there is a concern in some quarters that technology could derail the business model. The prospect of internet users downloading movies directly could render the idea of an offline rental service obsolete. In the US last year DVD sales fell 4.5%, as downloading became more popular. Netflix, the US company on which Video Island and Lovefilm are modelled, has 6,000 films available for download. The British company offers just over 800 at present.
Calver believes that the threat should not be overplayed. “Because we are in this market, we can monitor it. Everyone is still learning, and most people are groping their way through digital distribution.
“We are experimenting with downloading, with different price points and business models. But there are still fundamental barriers to downloading, such as the choice of content, the time it takes to download a film, and how to get the product from the PC and onto the TV.”
He argues that there is a fundamental difference between paying to download a music track, which customers might listen to repeatedly, and a film, which may get watched just once. This is especially true in the UK.
Calver said: “People here are used to paying [for entertainment] on a subscription basis; the television licence fee, cable TV. Most digital services are pay-per-transaction. There’s inherent resistance to that in the UK. Digital downloading will be significantly smaller than DVDs for many years to come.”
Calver’s more immediate goal is to reach 1m subscribers and take the business into profitabil-ity, which should be achieved by the end of this year. Lovefilm has been paying special attention to its pricing, increasing the range of packages offered to attract wallets of all sizes.
Despite Calver’s views on subscriptions, he says a new pay-as-you-go service is beginning to attract people who watch films relatively infrequently.
If the group can extend its service further beyond movie buffs and enter the mainstream, it could provide a Hollywood-style happy ending for its backers.
How the new breed of location based mobile services can find your nearest cashpoint, restaurant or wi-fi hotspot
Enjoy screenings of all the classic films you love, plus take advantage of two-for-one tickets
We explore leisure activities that are safe and suitable for all of the family
Times Online's new TV show helps you make the right decisions for your pet
Are you California dreaming? Explore the wonders of the Golden State. Also enter our fantastic competition
See the best entries in this year's competition
Your brain is capable of more than you might think...
An interactive preview of the brand new For Your Eyes Only exhibition
The latest travel news plus the best hotels and gadgets for business travellers

Love Sudoku? Play our brand new interactive game: with added functionality and daily prizes

Are you irritable when you return from work? Drained of emotion? You could be suffering from boreout
Prepare for some shock and awe, petrol lovers. Despite the greens trying to wipe it out, the car is about to offer us the most exciting year ever
We've trawled the brochures and websites to find this summer’s best holidays for every taste and budget

Overseas contacts and local business information

Find a course, arrange a game and save money
2006
£189,500
NW England
2008/08
£169,950
NW England
2007/57
£35,000
South East England
Great car insurance deals online
Circa £82,000 per annum
Birmingham Women's Hospital
Birmingham
To £28k
Barclaycard
Various (outside London)
£
Up to £66,000 per annum
Hertfordshire County Council
South East
To £38k
Barclaycard
Northampton/Liverpool
2 Bathrooms, Balcony and Garden
Beautiful Gardens w/ stunning Thames Views
Dining, Shopping & Riverside Pk
Mortgages, bank acc & money transfers to help you buy abroad
Explore mystical Jordan
From £1030 for 7nts 4*
to USA's Most Cosmopolitan City; San Francisco!
£POA
Book Now for Winter 08/09 and Get 10% off!
Great travel insurance deals online
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times. Search globrix.com to buy or rent UK property.
© Copyright 2008 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.