James Ashton
Enter our Snapshots of Summer photography competition
VIRGIN MEDIA’s ambitious plans for a nationwide television service have been quietly kicked into the long grass.
The company has conceded that it will be at least 2009 before it can replicate its full range of services – TV, broadband, phone and mobile – for the half of the population that live outside its cable footprint.
As recently as May, Virgin was preparing to offer IPTV – television piped down phone lines – in 2008 after signing a wholesaling deal to use Cable & Wireless’s network.
Earlier this month, acting boss Neil Berkett told analysts there was little change to its “off-network” strategy. He said: “I did not provide an update on off-net as there is no update to be provided.”
The plan was designed to keep hold of TV customers who moved house away from Virgin’s network. It would also allow it to make better use of its brand to compete with satellite group BSkyB across the country for the first time.
The delay tallies with Berkett’s strategy of “doing less properly”. He is scaling back some projects set in train by his predecessor Steve Burch, who left in August.
Berkett decided that high-speed broadband is his “hero product” with which to do battle with BT, Carphone Warehouse and Sky, part-owned by News Corporation, ultimate parent of The Sunday Times. Virgin added a net 116,000 new broadband customers in the last quarter.
The company must also experiment with IPTV to see if the service via copper phone wires can match the transmission quality over its own cables.
Meanwhile, BT has expanded in the other direction. Its subscription-free Vision service, offering downloadable films and Premiership football, has signed up 100,000 customers so far.
Virgin’s hold-up is bad news for C&W, which regards it as an anchor tenant for its local loop unbundling business that has installed its own equipment to run phone lines from BT’s exchanges.
The division is left over from its Bulldog internet arm, whose retail customers were sold on to Pipex. Sales fell to £13m from £29m in the last six months, reflecting boss John Pluthero’s decision to switch to a wholesale model.
Broadband customers signed up to Virgin.net, currently carried on BT’s network, will be transferred to C&W in early 2008.
This week Virgin launches its jointly owned channel, Setanta Sports News, which will compete with Sky Sports News.
Articles from our sister site WSJ.com:
You may be asked to subscribe to read certain articles
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the collective power of smart thinking. Submit a solution and be in with a chance to win a Flip MinoHD Camcorder
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
42,945
2008
71,450
Car Insurance
Not Specified
MI6
UK-based
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Save up to £1,000 per couple with Elite Vacations at the five-star Constance Lemuria Resort
and do the British Isles this Summer.
Save up to 60% with Oxford Hotels and Inns
Try our inspiring luxury holidays to the Indian Subcontinent and South East Asia.
Great offers available
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
I have found that every customer service is as bad as each other, it takes for ever to get through on their helplines,and once they have go you, it is had to move to another provider. At least with Virgin there i s a free phone number, that you do not know about. Also Broadand works best on fibre optics, so make your choice.A relation of mine was off line with a French provider for three months,because they had put a line block on him for no reason.A friend of mine was off line for over three months, with a saterlite company and is still waiting to be reinbursed.
a.jenkins, swansea,
Virgin Media are the worst company I have ever dealt with for customer service. I have been waiting nearly two weeks for a MAC code to escape from them. It is so difficult to contact them by phone, constantly hanging on the phone for ages and then to be told you've got the wrong number. Is this there backhanded way of trying to make money.
James O'Malley, Preston, England