David Sanderson
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Christmas cards are usually a chance to spread a little festive cheer among your nearest and dearest, but this year there’s a catch.
Put the wrong value stamp on your cards - mistakenly or otherwise – and the recipient will find themselves being charged the underpayment plus a £1 administration fee for each card.
Under a new pricing regime being enforced for the first time, larger and thicker letters are more expensive to post. The previous charging system was based on weight.
Postwatch, the postal watchdog, yesterday urged Royal Mail to show the “spirit of Christmas” and waive the surcharges if card senders were unaware of the changes to the charging system. It added, however, that people should brace themselves for the shock of having to pay for the excess postage on a Christmas card that they have been sent by forgetful, or mischievous, acquaintances.
The Royal Mail introduced the “pricing in proportion” rules in August 2006 but waived the underpayment fees last festive season. It said yesterday that it had no official policy to do the same this season.
Andy Frewin, director of Postwatch, said he hoped that Royal Mail would be lenient, adding: “What we are hoping very much is that Royal Mail will apply the spirit of Christmas rather than the letter of their rules and only ask for the surcharges when it is blatantly understamped.”
He said that customers who received a card with insufficient postage would be given a notice to that effect and would then have to go to their local delivery office, queue for service and pay £1 plus the missing postage before they could collect their cards. A Royal Mail spokesman said that while there was no official policy to ignore the surcharges this year, they would be applied using “common sense”.
He said: “Royal Mail always takes a common-sense approach to the tiny fraction of mail with underpaid postage as surcharging doesn’t cover our handling costs, loses us money and is the last thing we want to do – and any suggestion to the contrary is alarmist scaremongering and is just not true.”
When it introduced the changes last year, Royal Mail said that 80 per cent of post should cost the same amount to send. It said the change reflected the cost of sorting large letters which had to be done manually.
For the recipients of understamped cards who are of a miserly bent themselves there is, of course, an easy solution: don’t collect it.
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We have just been hit with a £1.06 surcharge for a card that was 7mm to wide! The envelope was 173mm X 173mm, so exceeded the 165mm depth. It is also noted that it was well short of the 240mm length allowed!
This is a scam by the Royal Mail to catch out people out. They must be paying people to measure Christmas cards that fall just outside their size range. I thought that the Royal Mail had worked with the card companies to make the cards the right size in the first place.
Because this card had only a standard 1st class stamp, they then surcharge you a £1 handling fee, treat it as 2nd class & then deliver it 6 days later, all because of 8mm!
Do I get a rebate on the 67mm on the shortfall in length!
Royal Mail should be ashamed!
Peter Taylor, Worcestershire, UK
Dimension limits for sending a small card second class are 240mm x 165mm. I spent 40 minutes yesterday trying to pay £1.06 online for an underpaid unknown item. This turned out to be a 175mm square Christmas card that is just 10mm too large one way. I am outraged just thinking about the many lonely old people who will be venturing out to collect similar items this Christmas. The Royal Mail has finally lost the plot. Any suggestions on campaigning against this unfestive attitude or indeed who to contact to complain. I wonder what our monarch would think about all this?
Anne Smedley, Hurstpierpoint, UK
I had to pay the surcharge for an item of mail which had insufficient postage on it a couple of years ago. I phoned the Royal Mail to complain about being charged £1.10 (10p under postage + a 1000% surcharge) and was told that the reason that the surcharge was so high was "because collecting the money is much more expensive than the value of the underpaid postage". A charge which pays for them to levy a charge? Remember, you can take revenge on the Royal Mail by asking that they don't deliver un-addressed junk mail to you.
Bob, Cambridge,
postwatch wanted competion and thats exactly what they have got, royal mail years ago use to just post underpaid christmas cards, but due to competion royal mail need every bit of money it can get due to unfair practices from postwatch !!!!!
POSTMAN PAT, GRIMSBY,
I disagree with the assumption that those of us who choose not to collect an underpaid ar are miserly. The current postage rules are more complex than an airline's fare system - I doubt very much that there is any real "logic" behind it other than inventing a complex way to to charge for a simple service.
Adrian Ryan, Donegal, Ireland
How about everyone in the country sending Gordon Brown a Christmas card with insufficient postage?
Mike Poulsen, Reading, Berkshire
Or send nice artistic, animated ecards from places like www.jacquielawson.com or www.ojolie.com. It is cheaper and better for the environme
Mary Waters, London,
Royal Mail is still a public organisation, and I would urge the Governmant to allow Royal Mail to show the âspirit of Christmasâ and not charge anything at all for posting Christmas Cards. It might encourage more cards to be sent. The Government could make a payment on behalf of us all to cover the loss of revenue that Royal Mail would suffer.
Envelopes could be left open so that there is no attempt made to de-fraud Royal Mail of it's normal revenue.
The saving in human effort at what is a very busy and stressful time for all would be welcome, and it would free-up queues for stamps at Post Offices.
France Scicluna, Bromley, UK
You can always send animated ecards from sites like www.jacquielawson.com or www.ojolie.com. It is cheaper and better for the environment.
Mary Waters, London,