Miles Costello
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The Financial Services Authority (FSA) has been accused of an “assault” on consumer rights after it suggested that buyers of financial products should do more to protect themselves.
The Financial Services Consumer Panel, set up to ensure that the FSA works in consumers’ interests, said that it fiercely opposed a discussion paper published by the regulator yesterday that appeared to put more onus on consumers to safeguard their interests. Separately, the FSA wants to increase the number of senior posts in financial institutions that it can scrutinise under “approved persons” rules, including more traders.
As it issued its paper on consumers, the FSA said that it believed that markets would work more efficiently if consumers were encouraged to consider their interests more effectively. However, the panel said that the paper, Consumer Responsibility, was inappropriate when public confidence in financial services had plunged.
Adam Phillips, the panel’s acting chairman, said: “While we are not arguing with the need for consumers to answer questions honestly and read key information, the FSA document provides an opportunity for the industry to attack consumers’ rights, when it is the industry itself which needs to get its house in order and take responsibility for its actions.
“It’s also a time when many firms have been exposed as not giving consumers a fair deal, from the selling of personal protection insurance, to pension transfer advice and dealing with mortgage arrears.”
Mr Phillips said that the panel would “pursue this line vigorously”.
The FSA said that the document was meant to provoke debate. A spokesman said: “It is nonsense to suggest that this discussion paper is an ‘assault on consumer rights’.”
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"The FSA said that the document was meant to provoke
debate" ....... stir up a hornets nest, more likely. Having utterly failed to do its job, in any definition of the phrase, it tries to shift the onus onto the consumer. Many heads should roll.
alex, forres, uk
Makes them unfit for purpose. Financial services do as much as they can to confuse and abuse with obscurantism the process of buying financial products. We have seen the endowment scandal the employment protection a every other protection come and go to be replaced with others.Transparency rubbish
bob holmes, axbridge, England
The Financial Services Consumer Panel is a charade. All of it's members are appointed by the FSA, it's staff are employed and housed by the FSA. They do not respond to individual complaints from consumers. The FSA are in turn servants of the financial services industry.
James Dey, London, UK
It's not what banks sell you should worry about, most products from reputable suppliers are much the same. It's what they do with our money, how they invest it, how they are funded etc. which is the big risk to us all. The FSA focuses on the minutae of the sales process, instead of the big picture
Graham, Driffield, UK
The FSA is an organisation of the bankers, by the bankers for the bankers. It is as effective as the SEC. The aims of professional bodies are to protect their members not the public or consumer. This has been proven time and time again. Governments must rethink their regulatory policies.
peterfieldman, paris, france
The now infamous failing of the FSA in protecting and controlling the UK economy surely must attract the same critque applied to the banks. Inept and neglient are two words that I would use in describing the performance of the FSA. The PM must be seen to reform this toothless wonder,
Mike, Birmingham, UK
Granted, we should do more. But the FSA who is owned by the financial institutes imposing this on consumers just sums up this joke shop. They are clearly focusing on the effect, when the cause is the financial institutues, who are selling these products to us without proper risk analysis
Kas, London, UK
The FSA is nothing more than a massive hurdle the consumer has to overcome in order to get redress on the sharp and often unfair practices of the financial services industry. It has proved itself totally incompetent in regulation and supervision and it should simply be abolished.
Scott, Bangkok, Thailand
The FSA must cease thinking and acting as a spokes person for the Financial Services Industry and rubber stamp almost everything the industry does. If any one is in any doubt, look at the Equitable Life debacle and the current catastrophe. Else they must cease be a financial burden on investors
raj, harrow, uk
The FSA, an absurdly captive regulator, stands in the way of the will of Parliament, and of justice, for its defence of its industry subscribers' sharp practices, in the face of the Unfair Terms in Consumer Contracts Regulations, and of the standard of fairness the latter establishes. Thumbs down.
Jonathan, Hertford, UK