Heath Aston
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Personal bank account details of up to one million Natwest and Royal Bank of Scotland (RBS) customers have been found on a computer that was sold for £35 on eBAY, the online auction site.
The information on the computer is believed to include names, addresses, mobile phone numbers, bank account numbers, sort codes, credit card numbers, mothers' maiden names and even signatures.
The computer, which was "inappropriately" sold by an employee at Graphic Data, an Essex-based company, also contained sensitive balance transfer information about American Express credit card customers.
An IT expert who bought the computer discovered the data in the hard drive of the computer.
A spokeswoman for RBS, which owns Natwest, today confirmed that the private details of customers had been compromised.
"Graphic Data has confirmed to us that one of their machines has been inappropriately sold on via a third party," RBS said in a statement.
"As a result, historical data relating to credit card applications of some of our customers and data from other banks were removed. We take this issue extremely seriously and are working to resolve this regrettable loss of Graphic Data as a matter of urgency."
American Express was unavailable for comment.
It is unclear if the customers whose details were exposed will be forced to change their credit cards and bank accounts.
The companies involved in the blunder could be forced to pay a fine. Last year, the Financial Services Authority fined Nationwide £980,000 after it lost a laptop containing customer information.
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surely everything will be fine as the computer in question was handed over to police by the so called IT expert.. i wouldn't worry you'll be able to get the money back from the bank anyhows..
stuart, southampton,
Does nobody have any standards any more? How very typical of modern Britain.
judy, Liverpool, England
well the government will not have the guts to fine them a £1000000, after their recent fiascos.....surely.
please note i said government,not judicial system
phil brennan, spalding, england
Invest in the UK... Information technology seems to be the future. NOT
Ivan BUkov, Newcastle,
If its not the government broadcasting my personal information to the criminals then its the banks.
I might as well throw my paper-shredder out of the window.
This is the consequence of dumbing down education, sooner or later they hit the work-force and we end up with dumb employees.
Phil, Epsom, England
We are forced into having bank accounts and then told that we have to extra vigilant with them due identity fraud and suchlike. It is the banks that need to be vigilant with OUR money. The lax attitude to customers details beggars belief! Fight back. If I haven't signed for it I didn't buy it!
paul, Birmingham, England
It seems that the rule regarding data security is that the larger an organisation, the more likely there will be a data leak. We've all heard about how often banks are hacked into but don't disclose the details in most cases: in all likelihood, it's the same with our personal data...
Abdul Majeed, Bradford, West Yorkshire, UK
Why on earth was this data held in an accessible form on a portable device in some other company's office? Quite appalling.
Mike, Woodbridge,
The banks in question must justify why this information was given to Graphic Data, assuming it was given and not "acquired". If no acceptable justification exists, then I suggest a test case for breach of trust to establish a compensatory award, then simply transfer your accounts to reputable firms.
Douglas Miller, Fulham,
Why did RBS and Natwest ever give so many different elements of customer data to Graphic Data to begin with? What business requirement necessitated sharing (for instance) the customer's signatures? What data destruction processes were issued along with the data so that it would be eased?
Alan Peery, London, UK
I am an RBS customer and phoned my local branch for advice as I am obviously concerned and was told to 'watch my bank account'. Great - I thought that having entrusted the bank with my personal details and money, that was their job. Think our money might be safer under the mattress!
Glen Williams, Colwyn Bay, n.wALES
Is there any advice on how to check whether your details were included in those that were "sold"?
Andy S, Alton, UK
What faith do we have in private banking institutions when this sort of information is found in this way? It is just a long catalogue of events of failures in practice of both private and Goverment bodies related to sensitive and confidential information.It is happening far to frequently.Worrying.
Keith, Chester, England
Would it save the 'government' time if we just had our pin numbers tattood on to our foreheads?
Broome, London,
Cant someone find a laptop with all the Islamic terrorist details on the hard drive ? That would help enormously. But maybe these people either dont know how to use such a supposedly sophisticated device or simply are much more careful in what they do !
E. Bee, Toulouse, France