Sathnam Sanghera: Business Life
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I used to think the hardest thing about career development was working out what you want: once you have some realistic ambitions, achieving them is relatively easy. But it turns out there is something harder: mastering the art of earning more, while working less. It is an almost impossible trick to pull off, unless you are a NHS consultant, or unless, as I learnt this week, you are the entrepreneur Timothy Ferriss.
The 29-year-old American, who runs BrainQuicken, a sports nutrition company, says he has gone from earning $40,000 (£19,400) a year, working 80 hours a week, to earning $40,000 a month by working just four hours a week. Now, presumably with all the spare time he has on his hands, he has written a US bestseller, The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich, to teach us how to replicate his success.
Given that time is (not enough) money, a synopsis is probably in order. Apparently, it all started when Mr Ferriss realised that, out of more than 120 of his wholesale customers, just five were bringing in 95 per cent of revenue. Facing burn-out, he decided to alter radically his working life to reflect this reality. He gave up chasing the unproductive majority of his customers entirely to concentrate on the biggest. He switched to “a low-information diet” – never reading or watching the news, instead picking up titbits ambiently. And he stopped taking phone calls, letting all calls go to voicemail and picking up messages occasionally.
Meetings also went, unless they were for making decisions, in which case he gave them a maximum time of 30 minutes. And to avoid wasting time sifting through email, he allocated just one hour a week to the task of checking his inbox. Not that it was very full – he hired personal assistants in India to manage his messages and gave permission to his customer service supervisors to resolve anything that took less than $100 to fix without contacting him.
Thanks to such extreme measures, Mr Ferriss says he shrank his working week to almost nothing and has since used the spare time to set a world record in tango, learn to surf and, of course, write a book to spread his message. Should we listen?
On the face of it, Mr Ferriss’s ideas are ingenious – one is to ward off unwanted visitors to your cubicle by wearing headphones which are not plugged in. We Brits have long known that a lot of what we do at work is not useful – our output per hour is famously lower than that of Germany, the United States and France – and barely a week passes without someone somewhere publishing a survey exposing the ways in which workers everywhere waste time.
In the process of trying to find an example, I came across no less than 28 such reports printed in recent years alone. “Increasing stress in the workplace is costing British firms £1.24 billion a year, according to a report from Personnel Today magazine.” “The average British workplace wastes more than an hour a day on office politics, resulting in lost productivity costs of £7.8 billion a year, according to reed.co.uk.” “Spam costs American companies more than $70 billion a year in lost worker productivity, according to a study released by Nucleus Research.” And so on.
However, such generalisations about “lost productivity” rarely survive close inspection. Take the survey revealing that America loses $70 billion a year to spam, for example. The figure is based on an estimate that the average internet user spends 16 seconds looking at each junk email before deleting it. Does it really take that long to register the phrase “cheap Viagra”? Don’t antispam filters get rid of most spam anyway? Could it be that such surveys are actually spurious attempts by PR consultants to get the names of obscure clients into the papers?
Indeed, as many managers have found, to their frustration, productivity is not a simple business. Leaving aside the question of how you measure such things, many of the things that are said to reduce productivity also boost it. Take stress for example. It does lead to people getting ill and taking time off. But it also propels productivity – if I did not have the stress of the occasional deadline, I would achieve less than I already do. And Lord knows how you create a workplace without office politics. Where you have people, you have politics, and while some of it is enervating, some of it is also necessary.
Which brings me back to Mr Ferriss and his central idea that we can save time by minimising contact with human beings. He is right to conclude that most interpersonal contact in offices is aimless. But it is also crucial to business in that it often leads to new and unexpected ideas. It may be a banal example, but if I had not been discussing I'm a Celebrity Get Me Out of Here with a colleague last Friday afternoon, I would never have spotted, on her desk, the American magazine in which I read about Timothy Ferriss, and this column would not have happened.
It seems to me that most of Mr Ferriss’s ideas only really work if you run your own online business. You would not last long as a doctor if you went around with a pair of headphones permanently plonked over your ears. Some meetings actually need to last more than half an hour - I hope the MPC takes a little longer than that when setting interest rates. And if the average worker started checking email just once a week, I cannot help thinking that one of the messages they eventually received would feature the subject line: “Fired”.
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I think that you meant to say NHS manager
richard mullens, London, Europe
Having read parts of Mr Ferriss's book, the impression that it is little more than a gimmick was strongly reinforced by the following: he is a tango dancing record-holder, national Chinese kickboxing champion, TV host in Thailand and China and an applied linguist in six languages, among other things, but his method of beating his opponents at kickboxing (i.e. fighting those a number of weight classes below him because he has done a dehydration fast in time for the weigh-in) cause one to question what all these achievements are about and call his credibility into question somewhat (as does his proud description of how he browbeat his teachers into giving him good grades at school). Itâs all rather reductive, and certainly not for anyone who works in a creative industry of any kind or who actually happens to like their job and/or colleagues.
JH, London
Julia, London,
Wilson makes a reasonable point. How much do journalists, or should i say 'buisiness life commentators' earn compared to people who actually do something useful for living. If my plumber earns £50k a year, then frankly i dont mind if my heart surgeon earns a £110k a year as long as provides me with good care.
Paul Jackson, sheffield,
£100K for a hospital consultant is not a lot of money. Think about it, these guys are working 60-70 hours a week + personal time given to attending meetings, courses etc. They are reachable 24 hours a day for advice. They were top of their school, got straight A's at A level, went to the top universities, spent 10 years minimum doing post-graduate training. If this time had been spent in the private sector (management, banking etc) they would be earning a lot more than £100K.
Of course defending doctors doesn't grab the same headlines bashing them.
ASD, Brighton, UK
Well done Simon. Stockbroking didn't really suit you did it.
Kit Carson, Carson Pass,
I couldn't agree more with the comments made by Wilson, London. For years hospital doctors at every level have worked many more hours than they were paid for and the NHS frankly would have fallen to pieces if medical staff had not done so. If now finally there is remuneration in some form for this then so be it. If you compare the training and experience of current consultants to that of their peers in other professions, it is a poor comparison. Where once job security and a decent pension was held up as the pay off for working in the public sector, this is no longer true.
So perhaps as you toss out another minimally researched article for probably the equivalent pay of a senior registrar or junior consultant you can congratulate yourself on your life choices and doing a job that really makes a difference to the community at large. After all you must do since your pay is equivalent. Of course if I'm wrong you can always enlighten the public about your pay and output of publications.
H. Jewell, London, Uk
So the obvious extension of this philosophy is that if stop ALL the work you do every week you can become a millionaire overnight.......
Hmmmm.......
Henry, london,
Part 1
Maybe there's a typing error, and the letters "IT" should have appeared between "NHS" and "Consultant".
Without really realising it most people live their lives in two different consciousnesses - one which recognises the perception and the other the reality. This has always been the case, but I'd argue that what is different nowadays is the growing level of pressure on people to believe the perception. There's no conspiracy about this; it's not something that is being imposed on society by an outside agency; it's a structure that is growing within us. Maybe it's a good thing and maybe it's not. Having largely conquered the necessity of having to feed, clothe and house ourselves, perhaps reality is insufficiently stimulating, and the healthiest way forward for mankind IS to try to live our lives in a virtual garden of eden. What concerns me more is not that we may make the wrong choice, but that so many people no longer recognise that there is a choice to be made.
Simon Stephenson, Windermere, UK
I wholeheartedly agree with Mr Ferriss's attitude to business and applaud his approach. It's a brave man...
I think, Mr Wilson, that Mr Sanghera might have got you muddled with the other kind of NHS Consultant - head full of nothing but management jargon, with the online degree from the University of Tumpitytump who does actually get to the meetings (when you are tied up in clinic , surgery , doing a ward round or having a M&M or teaching session with your juniors) and rattles on and on then moves on to the next meeting and says the same stuff again, without ever doing anything that might actually be personally productive or measurable.
So, back to Mr Ferriss's method of management...
Sue, San Antonio, USAA/Texas
Wilson, Charlie, SN - your attacking of the editor shows only your lack of intellect. Perhaps you should read the article again, before opening your mouths with dissent.
Is it not within the realms of possibility that 'NHS consultant' represents a company contracted to the NHS? He is clearly not referring to an NHS doctor you muppets. Has nobody heard about the money spent with Accenture and other consulting firms. Doh.
Discuss the article for what it is about, rather than seeing one word within your limited field of understanding and then attacking the person for it.
Interesting article Sanghera.
Timothy, London,
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