Sathnam Sanghera: Business Life
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It’s 9 o’clock on a Monday evening and I’m sitting in my living room complaining that I’m tired because I haven’t had a holiday in 18 months, that I hate my flat and where it is located, and that my love life is exhibiting all the vigour of a discarded carrier bag drifting across a disused car park.
In other words, a normal beginning to the week. Except for a few things. First, I am sipping tea rather than the necessary glass of wine. Second, the man I’m moaning at is not telling me to get a grip but is instead nodding and saying “thank you for your honesty”. And, third, he is being paid £100 to listen to the whining. You see, this week I finally gave in and tried executive coaching.
The decision was taken reluctantly, because in 2004 I attended a training course for coaches and was so horrified by proceedings that I have since denounced the coaching to anyone willing to listen on the grounds that: (a) it is a long and expensive way of reaching an obvious conclusion; (b) most coaching sessions could be replaced with a meal and the company of a friend; (c) coaches tend to be people whose lives have gone wrong and are in need of coaching themselves.
But maybe I was rash. What seemed a passing fad, a moment of collective madness like the brief popularity of The Cheeky Girls, has turned out to be an important business trend. The Chartered Institute of Personnel and Development recently surveyed its members and found that no less than 63 per cent use coaching. Many serious executives employ one and last year it was reported that even Cabinet Ministers are employing £250-an-hour so-called “critical friends” to help them to cope. To find out if I had missed the point, I decided to give coaching another shot, this time as a coachee.
There was no shortage of people to choose from. The International Coaching Federation, one of several trade bodies that have cropped up to regulate the new profession, estimates that there are now some 30,000 coaches working worldwide, each of them seemingly with their own web pages suggesting they can “transform your career” and help you to “discover limitless joy” in your working life. I picked the sanest-looking one I could find, a man called Simon who had the added attraction of living down the road, and he arrived at 8pm in motorbike leathers.
As I made some tea, he explained that his background was in teaching and asked if I had previous experience of the transformative power of coaching. I mentioned the weekend training course in 2004, that the new age talk of “inner voices” and “powerful thoughts” had driven me away after just three hours with the conviction that coaching was one of the most moronic trends of our age. As coaching does not allow for negativity, he said this was “interesting” and that he was “excited” at the challenge that lay ahead.
In the living room, there was a vaguely familiar speech about the difference between therapy and coaching: while the former dealt with your past, coaching was about the present and setting “inspiring goals” for the future. And to help to identify these goals, Simon asked me to talk through various aspects of my life, such as career, relationships and health. As I whined on, Simon listened, occasionally repeated back what I had said (“so you are saying you are tired?”), asked nonjudgmental questions along the lines of “mmm?” and “Oh?” and “how tired are you?” (always avoiding the question “why?” because it is regarded as judgmental and coaches do not judge) and egged me on with the occasional “well done” and “I think we’re reaching clarity’’.
Before I knew it, 90 minutes had passed, I had set myself a series of “inspiring goals”, which included the decision to take a holiday soon, and Simon was asking whether I had changed my view of coaching.
The answer wasn’t straightforward. On the one hand, the session raised new anxieties. The vocabulary of coaching, pilfered from the fields of mentoring, psychology and sport, is cringe-making. Also, coaching is based on the principle everyone has answers to their problems: we just need to talk them through. But many of us have issues no amount of talking will solve. Meanwhile, the ceaseless positivity of coaching is exhausting. Frequently, when trying to articulate a goal (eg: “I want to feel less tired”), Simon encouraged me to rephrase it to make it sound more inspiring (eg: “I want to reclaim my life and have time for reflection and the people I love!”) But not all goals, especially when it comes to work (to not die before retirement, to work less) are positive and inspiring.
However, the session also made it clear that some of my initial objections were misjudged. Yes, coaching is about reaching obvious conclusions, but human beings quite often need the obvious pointed out to them. It is true the profession is unregulated and attracts all sorts of cowboys and weirdos, but that doesn’t mean they all are. Simon wasn’t – he is typical of a new generation of coaches who take their trade seriously and is working towards an ICF accreditation. Besides, it doesn’t always matter if coaches are not high achievers – in the way good sports coaches are not necessarily the ones who had the most illustrious athletic careers.
But the thing I was most wrong about was the suggestion that coaches merely replicate what friends do. For it was at the end of 90 minutes that I realised I had never spent so long discussing problems with a mate. Friends rarely listen as much as you want them to and shouldn’t be expected to, while managers are too busy to even try, and in this respect it must be conceded coaches play a useful role. They save friends, spouses, colleagues and bosses from the brunt of our most repetitive and most tedious whingeing and whining.
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I've had limited coaching from Simon Crowe, from Battersea and was sufficiently inspired to think this could do some good for my exasperatingly expanding business. Since late June Simon has been providing executive coaching for 3 members of staff for an hour a week. I've not specifically spoken to them about their coaching experience, but have certainly noticed marked developments in their outlook, attitude and ability to handle the pressures and stress of work. Although it's still early days, I would challenge the cynics and commend anyone who's seeking clarity and direction in their career to consider executive coaching.
Simon Cotton, London, UK
I've been coached (not by Simon) and it was a very powerful and valuable experience. I have since gone on to train and work as a coach myself. Although the goals are extremely important, I think the psychological benefits of a good coaching relationship and gaining the skills to think your way into better situations matter just as much. And I think this applies as much to coach as client.
Donald Lush, London, UK
I'm a life & business coach and wanted to comment on the 'ceaseless positivity' often associated with coaching. Like the author I find some of the language used in the field quite cringeworthy, and, being based in Northern Ireland which is known for its 'straight talking', I even referenced the issue in the SWOT analysis of my business plan! I think it's important to recognise the importance of negativity - Emotional Intelligence theories say that a negative state of mind can be put to good use when doing detailed work, as you're more likely to spot errors in this frame of mind. What's more important, in my view, is to be aware of your moods and language and take control of them, so that you're not at the mercy of habits of negative language and outlooks. Then it becomes a matter of choosing to look at something in a positive way because that's more empowering, rather than feeling you 'should' always be cheerful. Most of all, make sure that you choose a coach whose style you like.
Tracy Dempsey, Soul Ambition, Belfast, Northern Ireland
What kind of goal is 'not to die before retirement'? Now consider how many people in the world have goals like this and the negative impact it has on how society lives. Coaches that appear 'too positive' are not effectively communicating with you because there is a disconnect in your language patterns. This is something the coaching field has to work on. However if the coach can work with you to create positive goals then you and society will benefit. Goals around work can always be positive - it's what you've been told and taught by others that makes you think they cannot.
Daryl Close, New York, NY
I'm a life & business coach and wanted to comment on the 'ceaseless positivity' often associated with coaching. Like the author I find some of the language used in the field quite cringeworthy, and, being based in Northern Ireland which is known for its 'straight talking', I even referenced the issue in the SWOT analysis of my business plan! I think it's important to recognise the importance of negativity - Emotional Intelligence theories say that a negative state of mind can be put to good use when doing detailed work, as you're more likely to spot errors in this frame of mind. What's more important, in my view, is to be aware of your moods and language and take control of them, so that you're not at the mercy of habits of negative language and outlooks. Then it becomes a matter of choosing to look at something in a positive way because that's more empowering, rather than feeling you 'should' always be cheerful.
Most of all, make sure that you choose a coach whose style you like.
Tracy Dempsey, Soul Ambition, Belfast,
We all need a sounding board off whom to bounce our thoughts. The concept of syura (mutual consultation) has been around for thousands of years. Executive coaching? Why not.
Farrukh, Woking, UK
I really enjoyed your article. (I think I employed the same lifecoach unless of course lifecoaching requires motorbike leathers and the name Simon!).
Like Sathnam I'm one of life's sceptics, but I also found the experience really useful, positive and Simon incredibly supportive, friendly and professional.
I don't agree with Ian's point that this is down to discipline or being self-critical (having a lifecoach doesn't exclude these experiences) I found it more like a learning journey for me. Like most learners nowadays, getting to where I want to be is best done when it is guided and the learning facilitated, not as an independent activity. Go on Ian, give it a go :)
Philip Butler, London, UK
Of course coaches don't replicate what friends do. But then, how much of what you talked about with him was stuff which a generation ago you would have dealt with through the lost arts of self-discipline and self-criticism, again without burdening your friends?
Like psychiatrists, counsellors and management consultants, coaches' primary job function is to persuade you that you are not spending enough on therapy, counselling, consultancy or coaching. Sounds to me like they succeeded....
I'd also say that the comparison to sporting coaches (or music teachers in my world) is flawed. In those cases, the teacher usually lacks the strength or dexterity to apply what he teaches, although his criteria for evaluating the student are well understood by both before he start of the lesson. What these people are selling, on the other hand, is the social equivalent of those "beat the stock market" books where the failure of the author to profit from applying his methods is highly relevant.
Ian Kemmish, Biggleswade, UK
I'm one of those "danged" career coaches! What I have to say about my profession is that: 1. I want the person I'm coaching to be successful. 2. We work in tandem to solve employment problems from the past & present. 3. I don't pretend to be a therapist, but I set up a therapeutic alliance. 4. I don't prolong sessions, but usually limit them to 3 & with a free follow-up.
5. Every person & situation is unique, I have no cookie-cutter approach. 6. I dig & learn myself about how to effectively help the person I coach. 7. We do become friendly without being bosom buddies. Thanks. mjt
Marilyn J. Tellez, M.A., YAKIMA, WA state, U.S.A.
Tried the Samaritans?
Trevor Wood, London, UK