Royal Mail is a service industry with an element of business ethic, but with the arrival of Allan Leighton and Adam Crozier the pendulum has swung entirely the other way. They refer to our range of products as a way of reinforcing the philosophy of the business ethic, when in fact we have no products, we make nothing and sell nothing. Our task is logistical as we are temporary custodians of variable sizes and shapes of letters and packets to be delivered from A to B in a reasonable time. One day a week Allan Leighton and his pale shadow Chief Executive Adam Crozier along with a handful of other faceless executives exercise power over the employees of a a 350 year old institution in much the same way as the Soviet Poliburo exercised totalitarian authority over the fate of a whole country. Similarly the brook no opposition and are impermeable to alternative ways of thinking.

Douglas Perry, Hull, England

In response to the customers will go somewhere else. If you use a competitor like TNT etc, do you know that all they do is collect the mail,basic sort to different areas and then hand it to Royal Mail to do the remaining 80% of the job!Royal Mail say "we have lost 40% of the business",when in reality they have only lost 40% of collecting the mail!!
The biggest there at isnt competiton,its to compete on a level playing field-but postcomm will not allow Royal Mail to do so. Do you really think you will have a national daily delivery across the whole of the UK whilst having to pay the overheads that Royal Mail do--your in a dream world if you think it will continue....
Royal Mail is either a business or a service where the profits of town and business delivery compensate for the rural collection and deliveries--there is NO in-beween.
Its just the usual spin handed down from a very poor Labour government......

shane, shrewsbury,

Competing mail delivery services? Great idea. Take a service that works fine (having just produced best ever service quality levels ), and smash it up. Anyone had a decent response from the competing directory enquiries services recently?

Royal mail’s bosses will no doubt earn their bonuses and move on. Do they have any long term interest in the business? I would be amazed to learn that their motivation is related to anything other than personal greed. Should we really be entrusting a service that affects the quality of life of so many to such people? Big bucks for the fat cats and a decrease in quality of service. This is surely not the "progress" all those who use the postal service want.

Richard May, Godalming,