Sathnam Sanghera: Business life
Win tickets to the ATP finals
Your boss is away on holiday, your clients are away on holiday and soon you’ll be away on holiday, too. Heaven. Or it would be, if it wasn’t for that other hallmark of the office summer: work experience.
I was going to begin by identifying the most irritating type of student on “placement”, but to do so is like trying to distinguish between types of foot fungus: they’re all exasperating. The beneficiaries of nepotism, who arrive wearing outsized suits and looking like mini versions of the chief executive, annoy because they make us feel spied upon. The enthusiastic ones trying to seize the initiative in various memorable ways annoy because they get in the way and make us feel jaded. And then there are the ones who surf inappropriate websites, expose inappropriate amounts of stomach/bum, try to flirt with everything up to and including the fax machine, tell you you look like Noddy, and repeatedly mispronounce your name as “Shatman”.
Having said that, there may be one kind of work experience marginally more infuriating than any other: the visibly disappointed variety, who, lacking the verbal skills to complain in actual words, make their disappointment felt through a combination of sighs, eye rolling and botched tea orders. Because of the unarticulated nature of their whining, it’s difficult to tackle them, but an enterprising journalist on the Evening Standard did recently manage, presumably through a series of emotion-strewn messages on myface or spacebook, to get a few of them to string some sentences together. Here is an excerpt from a 19-year-old talking about her placement in a local government office: “As soon as I walked in the door on my first day someone asked me to make coffee, and it was downhill from then on. I wasn’t shown around and it wasn’t until the third day that I discovered where the toilet was . . . One whole day was spent screwing promotional pens together . . . I learnt nothing at all, except perhaps that local party politics is very boring.”
A number of questions spring to mind on reading this, the first of which being: how do you get through an entire working day without visiting the loo? Also: why does she think that learning you don’t like something equates to learning nothing? I would say that having your career hopes and dreams shattered was quite an education. The experience may have saved her decades of unhappiness. Meanwhile, what’s with the implication that real work and mundane tasks are mutually exclusive? Even the most thrilling jobs require the performance of banal acts. Dealing with crashed PCs and spelling out my name accounts for 80 per cent of what I do.
Of course, the bigger issue behind such complaints is the question of whether work experience actually works. By the sound of things, the current system makes everyone, to employ the language our passive aggressive teenage friends, feel :-( Too many employees feel lumbered with useless lumps, and too many students spend their placements being passed around the office, disowned by successive adult employees like a fart in an elevator. Is it time we gave up on it?
My instinctive response, especially having just listened to a consultant friend describe a meeting where a work experience student ran out crying after five minutes (“I don’t – sob – understand – whimper – what’s going on!”) is yes. But then eradicating work experience might create a bigger problem: an entire generation of people entering the workforce who go around telling colleagues they look like Noddy, pass out at the sight of a printer jam and struggle with the vital business skill of hiding their true feelings.
The National Council for Work Experience suggests the way forward is for businesses to put more effort into their placements. It has developed a quality mark, designed to act as a standard by which employers can measure their provision. But the problem with such an approach is that it doesn’t address the lie at the heart of work experience. The word “experience” implies a student being able to immerse themselves in a job. But, of course, in practice they can’t do that because: (a) some of them don’t even have the initiative to ask where the loo is, let alone do any real work; (b) some of us are too busy doing our jobs to train students to dabble in our jobs; (c) some of us couldn’t train students to do our jobs if we wanted to, because we’ve become so dysfunctional in our working habits that we can’t actually articulate what it is we do and how we do it; and (d) some of our jobs require specific skills that take time to develop.
Indeed, it seems to me that it would be more sensible for business to go the other way with work experience: to lower its game. Rather than going down the American road of organised internships, we should go back to the future and replace “work experience” with the defunct notion of “work shadowing”, where, instead of spending a fortnight behind an office plant with nothing to do, students do nothing in the vicinity of a worker for a short while.
If you think about it, shadowing is better than “experience” in almost every respect. It takes no longer than a day or two, so is therefore both a more efficient use of everyone’s time, and fairer, because even kids from poor backgrounds can afford to do it. It involves students watching what is going on, and workers therefore don’t have the challenge of explaining what it is they do. And, best of all, as shadows will inevitably be bored rigid by what they see that when we ask them to get us a latte, they will do so gratefully.
Industry sectors news at a glance. Interactive heatmap, video and podcast
Everything the Business Traveller needs to know to make a better trip
Get ready for the winter sports season, with our resort guides and snow reports
We are backing British business, what is the confidence of the nation and what businesses are succeeding?
Growing demand for energy, oil that is harder to reach and the rise of carbon dioxide emissions. We examine the energy challenge
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
36-month car lease
on contract hire for
£359.99 plus VAT pm
12 months for the price of 11 and a 5% discount.
Offer ends 31/11/09
The UK's leading alternative to showroom finance.
Finance packages tailored to your needs.
Minimum loan of £15,000
Car Insurance
£12,578 per annum
The Independent Housing Ombudsman
London
Competitive
Barclaycard
Not Specified
The Sheppard Trust
London
£80-95,000
Clay McGuire Executive Selection
Moments from Battersea Park.
For sale with Winkworth.
See your free Experian credit report beforehand
Book now & save over £100pp.
11 cool resorts, lowest prices... Early Booking offers 15 Nov.
20% off selected Azores holidays taken in October with Sunvil Discovery
Get covered on your travels with a superb range of policies at great prices. Visit InsureandGo.com
World Class Golf, Spa and preferential Beach Club. Private estate overlooking West Coast
Villas from £275 per night inclusive of Golf
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.