Patrick Hosking, Business Commentary
The man, the films, those blondes. Free DVD collection starting this Sunday
Andrew Tyrie, the backbench Tory MP who has been a perpetual thorn in the side of the Government over the cash-for-honours affair, has a new target: banks. In a paper for the Centre for Policy Studies today, he proposes that the banks should be compelled to provide every account-holder with an itemised statement showing all charges, both explicit and hidden. Crucially, that would include a figure for the interest forgone on current account balances, defined as the difference between the actual interest paid (0.1 per cent for most people) and base rate (5.5 per cent and rising).
It would also include the cost of any “excess” interest paid on loans, mortgages and overdrafts, defined by Mr Tyrie as any charge over and above base rate. Hidden charges levied through, for instance, foreign exchange translations would also be calculated and spelt out.
Customers would for the first time discover what they really pay for their banking services, says Mr Tyrie, who was an adviser to chancellors Lawson and Major. The increased transparency would give account-holders a much clearer idea of how much they were really paying for individual services, while shining light on some of the more weaselly terms and conditions. It would also enable customers to shop around more easily and make valid price comparisons.
Mr Tyrie does not do the sums, but a typical household could easily be paying bank charges, by his definition, of £500 to £1,000 a year or more. That will shock those who mistakenly believe they enjoy free banking in Britain.
The high street banks, already feeling scratched by thickets of regulation, will hate this proposal. But the paper does go to the heart of why the public feel so badly served by our financial institutions. Banking is an industry with a good story to tell: it employs hundreds of thousands of people on good salaries, pays billions in taxes, helps to keep the trade balance positive, stands up well to international comparisons, provides a secure and reliable system of financial plumbing for the whole country, and is one of the few UK industries which leads the world.
Yet banks are sometimes regarded as little better than institutionalised racketeers, mistrusted because their charges are so mysterious and opaque. That is because their tariffs so little reflect the underlying cost of the services provided. There are cross-subsidies galore between product categories and between customers. The well-informed, the nimble and the disloyal get great deals. The passive, uninterested, loyal majority pay over the odds.
It is this mismatch which has got the banks into so much difficulty, first on credit card penalty charges and now on unauthorised overdraft fees. One consumer group estimates that one million people have reclaimed or are in the process of reclaiming bank charges after the Office of Fair Trading’s suggestion that the fees were unfair. The banks must be allowed to make a decent return on capital. But they have brought the present customer revolt on themselves by paying little attention to underlying costs when pricing their services.
We must prepare for the worst
Only a quite marked and immediate deterioration in consumer confidence is likely to save us from at least one more interest rate rise this year. The question for borrowers, savers and the Bank of England is whether that may just be starting to take place.
Certainly many households are beginning to feel the pain of the four interest rate rises over the past ten months. Many mortgage bills, which are set annually in the spring, have only just gone up.
People remortgaging are discovering the unpalatable truth that the deal they are being offered this time around is significantly worse than last time.
A significant slowdown in consumer spending will be needed to convince companies that they cannot afford to raise prices, and so convince the Bank of England that 5.5 per cent is, after all, as far as it needs to push.
The doves will seize on trading results from Next as evidence that shoppers are feeling the pinch. The market took a grim view yesterday, marking the shares sharply lower.
But the dismal sales figures for May seem much more likely to be about the suddenly cold and wet weather, which dulls demand for summer clothing, rather than a sudden permafrost on people’s wallets.
Anecdotally, some retailers of high-value items such as furniture and holidays are reporting tough trading since Easter, but for the most part, consumer demand, though volatile, seems to be holding up well.
Prices in the short sterling market have for some time been pointing to base rate hitting 5.75 per cent. Belatedly, the majority of City economists came into line yesterday. The downturn in energy prices, though helpful, will not be enough.
Borrowers should brace themselves for the worst, probably just in time for the summer holidays.
Warts and all
Jonathan Compton, the maverick fund manager behind Bedlam Asset Management, likes nothing better than to tweak the tail of his peers in the mainstream investment industry. But they could usefully learn from his latest project, the launch of a planned £100 million investment trust, Cherry Picker. It promises to post every single share trade it makes on the Bedlam website. For the first time investors in an investment trust will be able to understand every twist and turn in their fortunes. Each coup, each gaffe, will be laid bare, alongside some explanatory narrative.
The only impediment to 100 per cent transparency is that Bedlam reserves the right to stay schtum till it completes a position. Mr Compton doesn’t want the price moving against him halfway through a phased purchase or disposal. Fair enough. If only the big batallions in fund management were a fraction as open. It might even help them to make better investment decisions. Having to articulate in a couple of hundred words in public why a share transaction makes sense is a good discipline and might save the professionals from many a costly mistake.

The record $72.8 million paid for Mark Rothko’s White Center (Yellow, Pink and Lavender on Rose) at Sotheby’s in New York speaks volumes not just about soaring wealth, but confidence that the new generation of the super-rich is here to stay – to keep the abstract art market bubble inflated long into the future. The Greater Fool Theory can apply to art as well as to dot-com stocks.
Read the training tips and advice that helped our London Triathletes
Times Online's new TV show helps you make the right decisions for your pet
Read our exclusive 100 Years of Fleming and Bond interactive timeline, packed with original Times articles and reviews
The latest travel news plus the best hotels and gadgets for business travellers
Shortcuts to help you find sections and articles

Overseas contacts and local business information
2007
£47,700
2007
£41,899
2008
£41,445
Great car insurance deals online
£25,510 – 32,000
Transport for London
London
£50k
NHS
Nationwide
£
£90,000 + PRP
Essex County Council
Essex
100K
Confidential
London
5% below developer pre-launch price!
Luxury Appts, beautiful gardens w/ Thames views
Great Investment, River Views
By Funway – Thailand
from £589pp
Christmas Cruises
From only £995pp
APTs East Coast now from only
£2425pp.
Great travel insurance deals online
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times. Globrix Property Search - find property for sale and rent in the UK. Visit our classified services and find jobs, used cars, property or holidays. Use our dating service, read our births, marriages and deaths announcements, or place your advertisement.
Copyright 2008 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
I'm not looking for free banking, although it would be nice. Of course we have to pay for the service that is provided, but sometimes that is a laugh...
I bank with NatWest. Coincidentally so does the provider for my mortgage. When paying off part of my mortgage, my mortgager asked me to use CHAPS (?). So I did. The monies were duly transfered. On the same day. Great!
But I was charged £23 for the press of a few keys on a computer.
The only communication I received was from my mortgage company thanking me for the money.
That cost me nothing!
Jeremy Bell, Martock, England
Banks are not the only financial institutions that are at fault over obfuscation, mis-leading and general non transparency of their products. I would include mortgage lenders and insurance companies in the same category as banks, as today its impossible to compare apparently similar products from different companies when the reality is the terms and conditions are different. This whole sorry mess came to pass through companies desperately grabbing market share by dropping prices but at the same time hiding all the new caveats on their products. Now most financial companies promise the world but deliver very little as far as value for money. The best solution to equalize customers rights is to allow customers to charge any financial institution for mistakes made just as they charge us for mistakes made by us. If they make a mistake, they should pay it back, they should pay interest on the mistake and they should pay us for our costs & time to rectify their mistakes.
Mike, Denia, Spain
The fact is that whatever they say they make super-normal profits (Iike that other hated industry pharmaceuticals.) The market is inefficient and banks are exploiting the customers. The problem is most people either don't or don't want to bother shopping around, but the banks claims that they will "have" to charge for current accounts rings very hollow.
tom, London, UK
I would go further than an itemised list of all charges. I would also like to see a monthly statement of how much the bank has made lending out the money in my account on the money market, and the difference between that and the interest I am being paid.
Sarah, London,
Dear Dave from Woking,
If I may : the expression "keep stumm" probably derives from the German word stumm meaning silent. The phrase keep schtum (variously spelled 'keep stumm', 'keep shtoom', 'keep schtum' etc.) is British and fairly recent. It has the sound of a Yiddish phrase but it is more likely that it originated in the UK criminal community. The earliest citation of it is in Frank Norman's, book Bang to rights: an account of prison life, 1958:
"I think it's much better to keep shtoom."
"You can always shtoomup if any screws are earholeing."
(http://www.phrases.org.uk)
Laurie, London, U.K.
Well done that man! For too long banks have forgotten who their customers are and have treated customer service as some vague term that one should only expect in a restaurant.
James, Taipei, Taiwan
"The banks must be allowed to make a decent return on capital but they have brought the present customer revolt on themselves close quote mark".
This quote highlights why so many customers are unhappy with the 'service' they get from their banks. Unlike most other businesses the banks aren't making "a decent return on capital". They are investing very little capital - they are using their customer's money.!
The banks pay miniscule amounts of interest on many accounts, often less than 1%, whilst getting up to 30% themselves on the same money.
Hardly a risky business !
John Newbury, Calne, UK
Interesting article, but please when using foreign words do spell them correctly. 'Stumm,' not the gobbledegook in the Bedlam AM section.
Dave, Woking, UK
Are you kidding? Would you like to learn about what really skyrocketing bank charges, fees, commissions, etc. mean? Just come to carry out a research about this subject in my country, Mexico, where the almost total lack of government regulation and controls allows that the powerful banks (90 per cent of them in hands of foreign capitals) can rip off the Mexican customers. As simple examples, they charge us (and very expensive I would say since they use international prices for it) for: issuing more than three cheques a month, looking and printing our balances in the cashing machines, paying any kind of bill (telephone, power, etc.) even we are their customer, making any money transfer, using the internet for banking (monthly charge of ten pounds per month in average), etc.; and leave alone the highway robbery charges with the interest rates for loans and money borrowing, due dates, and so on. Banking -for the bankers- in Mexico is heaven.
Dr. Jaime E. Contreras, Puebla, Mexico