NEW TO TEAM LEADERSHIP

Run by: Capita Learning & Development

Cost and length: £800 plus VAT; two days.

Aimed at: Recently appointed first-time team leaders.

What you learn: The course is designed to provide the skills necessary to build working relationships which maintain the focus on the goals of the team and organisation; gain a framework for team leading and teamwork; practice effective communication skills to problem solve; give feedback and manage complex situations; understand how teams and team members learn; develop coaching skills; and increase self-awareness.

Course alumna’s comment: “This course was incredibly helpful. I now have a much better understanding of what is expected from me and how to manage my new role. It was very reassuring to see that other people have similar problems. The guidance provided throughout the course was professional and enjoyable.”

Ines Guffroy, cash team leader, Johnson & Johnson.

Next course: October 6-7, November 3-4 and December 1-2.

Further information: www.capita-ld.co.uk/ontle

CUSTOMER RELATIONSHIP MANAGEMENT

Run by: Delos Partnership Limited

Cost and length: £745; two days.

Aimed at: Members of staff who come into direct contact with the company’s customers.

What you learn: How to deliver a higher return from investing in customer relationships and how to manage the change in culture needed. Participants learn how to satisfy customers and the value of this to the company.

Course tutor’s comment: “People talk a lot about being ‘customer centric’, but that’s just so many words. This course defines what it means. It puts the building blocks in place for companies to get closer to customers and allows people from different industries to learn from each other.”

Gordon Hammond, partner, Delos Partnership.

Next course: See website for dates.

Further information: www.delospartnership.com

Have you been on a recent training course? Share your experiences — positive or negative — with other readers. E-mail career@thetimes.co.uk or write to Career, The Times, 1 Pennington Street, London E98 1TT

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