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Staff are proud to work here, giving Amex a 72% positive score and believe in its principles (78%), which run the gamut from good citizenship to accountability. Training is flexible and people seem happy with the system; the 73% score for good personal growth ranks the firm 10th, with the score for helpful training slightly lower at 69%.
American Express holds two levels of company meetings each year, called “town halls” — the annual one at headquarters in London, with the quarterly meetings at the European operating centre in Brighton, allowing management and employees an open forum for company feedback. Scores for managers talking openly and honestly with staff and sharing important information, at 76% and 73% respectively, are both the third highest among our top 20 big businesses.
Employees from all international offices are eligible for awards. Winners of the chairman’s award and customer service award-winners receive a trip to New York and a seat at the top table at a ceremony hosted by the chief executive. The president’s club award is open to the top 5% best performers and this year’s winners will go on a five-day Caribbean cruise.
Staff give Amex a top four score of 66% for good performance receiving appropriate rewards and the company wins our work/life balance special award. The company’s 47% positive score for low levels of exhaustion at the end of the day also ranks it fourth.
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