Pride rides high at Nationwide. Not only is it the acronym for the company values — Put members first; Rise to the challenge; Inspire confidence; Deliver value; Exceed expectations — it is also an emotion felt strongly by employees who give an 80% positive score for being proud to work for the world’s largest building society.

As a mutual organisation the company is owned by its customers rather than shareholders. Staff find working for a firm with a conscience rewarding; they think it is run on strong values (78%) and believe in those values (85%), while chief executive Philip Williamson is felt to administer Nationwide on sound moral principles (76%).

Nearly a third of employees have more than 15 years’ service and a wide range of practices ensures they remain engaged. Senior management try to be accessible, with talkback events held at the Swindon and Northampton administration centres, while intranet feedback to staff questions is returned within 24 hours. All individual areas of the business have a fixed budget of 0.5% of their salary bill to spend on awards and this contributes to an environment where the 16,000-strong workforce feel their contribution is valuable (76% positive score) and that they make a difference (74%).

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