Win 100 iconic DVDs

Pity the poor management speaker. Years spent traipsing from conference centre to conference centre, trying to get often tedious topics across to executives who have heard it all before. Nights languishing in nondescript hotels waiting for the second day of seminars on the magic of motivation. Is it any wonder that some have resorted to bizarre ways of attracting attention, whether it be via weird catchphrases – “swallow the frog”, for example, whatever that means – or the use of strange props.
Then along comes The Office . . .
Not that you could confuse David Brent with Helen Pointer. One is a horribly authentic caricature of a boss, whose attempt at motivational speaking was as gruesome as pretty much everything else he did. The other is a nurse-turned-caricaturist, whose modus operandi might be seen as a gimmick by some – people who would, perhaps, be missing the point, since it is a communication tool forged through dealing with NHS consultants, some of the toughest and most independently minded of audiences.
Ms Pointer spent more than 20 years working in the NHS. As a trouble-shooter in ophthalmology, her job was to help hospitals to run more efficient clinics. “I’d walk in and they would look me up and down, all the way to my fancy shoes, and think: ‘Someone else coming in here to tells us what to do.’ But I just wouldn’t do that, I would suggest it through humour.”
The NHS matron found that the use of caricatures and humour were an effective way of getting surgeons to understand the absurdity of some of the ways they treated patients. She would conduct a mock consultation, assigning a surgeon as a patient and herself as the doctor. Sitting so that the audience could see her drawing, she would explain that her paper and clipboard were her imaginary consultation notes – the surgeons often said they felt isolated when the audience reacted to the emerging caricature , which they couldn’t see. “They’d say: ‘Can I look?’ And I’d say: ‘Do you show your notes to your patients?’”
Another technique was to make an ophthalmology surgeon lie under a green operating drape and start up a drill – they invariably wriggled and flinched, something that patients were criticised for. Her reputation for getting messages across using drawing and humour snowballed and she began presenting and drawing at medical conferences worldwide. Furthermore, her ability to get her message across was helped undoubtedly by her authenticity as “one of them” – she supported her humorous work with hard-hitting clinical evidence and examples that she had collected in practice.
Ms Pointer’s big break came about ten years ago at a school fête, where she was drawing children’s portraits. She was spotted by a parent who was an entertainment agent. The meeting led to engagements drawing guests at Kate Moss’s 30th birthday party and attendees at Buckingham Palace parties.
Eighteen months ago she quit her NHS job to concentrate on her speaking career. Since then she has juggled conferences, after-dinner speaking and party work. Her toughest engagement so far, she says, has been for 500 actuaries. “I always try to engage people in conversation, but at the end of a three-hour gig I still didn’t know what an actuary did.”
Other business groups engage more enthusiastically, fortunately. The caricatures are “superficial and first impressions”, but then so is much about business – job interviews and office politics. A popular activity at after-dinner events is a game in which colleagues cast each other for a film – picking the good guy, the villain, etc. “There is a lot of laughter but also a lot of discussion, which I exploit immediately.”
It remains to be seen whether business people will want to pay for the services of a caricaturist in these straitened times, but Ms Pointer believes that her medical past will help. She cites communication skills honed with patients and her ophthalmology training which has given her the ability to look “straight in people’s faces”. She plans to use these skills to advise business audiences on everything from interview skills to conflict resolution.
Ms Pointer is entering an already overcrowded market, but she may do better than many speakers, who do little more than talk about themselves, interesting though they may be. “I’ve got my audience’s attention because I stand up and turn the whole thing around. It is about them.” A simple idea, but it seems to work. Helped by a rather clever gimmick, of course. Judge for yourself at the Speakers for Business Showcase on January 20, www.sfb.com
Articles from our sister site WSJ.com:
You may be asked to subscribe to read certain articles
Industry sectors news at a glance. Interactive heatmap, video and podcast
Everything the Business Traveller needs to know to make a better trip
Get ready for the winter sports season, with our resort guides and snow reports
We are backing British business, what is the confidence of the nation and what businesses are succeeding?
Growing demand for energy, oil that is harder to reach and the rise of carbon dioxide emissions. We examine the energy challenge
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
36-month car lease
on contract hire for
£359.99 plus VAT pm
12 months for the price of 11 and a 5% discount.
Offer ends 31/11/09
The UK's leading alternative to showroom finance.
Finance packages tailored to your needs.
Minimum loan of £15,000
Car Insurance
c£100,000 + car, bonus & bens
Lord Search & Selection
Midlands
Competitive salary + NHS pens
The Council for Healthcare Regulatory Excellence (CHRE)
London
Not Specified
The Sheppard Trust
London
£31,842 – £38,378pa
Charity Commision
London, Liverpool or Taunton
Moments from Battersea Park.
For sale with Winkworth.
See your free Experian credit report beforehand
Book now & save over £100pp.
11 cool resorts, lowest prices... Early Booking offers 15 Nov.
20% off selected Azores holidays taken in October with Sunvil Discovery
Get covered on your travels with a superb range of policies at great prices. Visit InsureandGo.com
World Class Golf, Spa and preferential Beach Club. Private estate overlooking West Coast
Villas from £275 per night inclusive of Golf
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.