Carly Chynoweth
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1 Understand the true picture
Not all sectors will be hit in the same way, Michael Garstka, a partner at
Bain & Company, believes. Banking, property and construction have been
badly affected, but telecommunications is unlikely to be hit as hard.
Charles Tilley, chief executive of the Chartered Institute of Management
Accountants, recommends that you look at how your business is placed. This
may mean adjusting sales and revenue targets.
2 You need to act
“There is a tendency to get paralysed by fear and gloom, but one has to
recognise that it is an opportunity to outperform your competitors by
handling things better than they do,” David Young, the chief executive of
Shield Corporate Finance, said. “Life does not stop. People’s needs are
still there. It is a time to focus on your unique selling points and
changing or adapting your offering to outmanoeuvre your competitors.”
3 Cashflow is king
“You don’t go bust if you have cash, so with the difficulty in rearranging
banking lines you have to be really on top of your cash position,” Mr Tilley
said. Take pre-emptive action if possible, Dr Young said. “If companies get
into financial difficulties, then management time starts getting consumed by
managing the financial crisis, trying to line up funds and trying to hold
off creditors. This means attention gets diverted from maintaining sales at
the worst possible time.” Freeing up financial resources can also allow an
organisation to out-invest its competitors, Mr Garstka said.
4 Keep an eye on the future
“Indiscriminate, across-the-board slashing of costs, staff and capital
expenditures are more likely to damage your customer franchise and leave you
weaker,” Mr Garstka said. “And by the time the impact of these decisions
actually hit your bottom line, you are likely to need to spend heavily to
recover from the gaps they have left as you enter the recovery.” Short-term
survival may mean taking some hard decisions, but these must not conflict
with medium-term goals or the company will face further threats.
5 Focus on customers
Understand how the downturn is affecting them. For example, if they are
struggling to afford big-ticket products or services, consider pricing them
in instalments, Dr Young said. Keith Ruddle, a fellow in leadership,
organisation and change at the Oxford University’s Saïd Business School,
said: “You might be short of money to throw at advertising, so focus your
money on existing customer relationships, not long-term brand-building.”
6 It is time to innovate
Resist the temptation to hack away at the R&D budget. if at all possible.
New products, ideas and businesses developed now could pave the way for
success in the upturn. “There is a focus during recessions on battening down
the hatches but actually it’s a great opportunity to look for things that
will grow the business,” Dr Ruddle said.
7 Target cuts
Avoid cuts that will affect the most valuable customers or most productive
areas of the business. “Focus on keeping things that are core and get rid of
the waste,” Dr Ruddle said. Dr Young argues that you should Focus on cutting
fixed costs rather than variable costs.
8 Look for opportunities
“Asset values are lower than they have been for a long time,” Mr Garstka
said. “The downturn provides opportunities not just to acquire direct
competitors, but also potentially key parts of your distribution networks or
even choke points in your industry’s supplier chain.” Research by McKinsey &
Company found that effective acquisitions during a downturn “created
significant value for shareholders”. It is also worth looking at other
markets, Mr Young said. “Not all parts of the world or the economy are in a
downturn.”
9 Don't sack people you will need
Avoid dismissing – or failing to recruit – entire layers of staff. Freezing
graduate recruitment now will lead to a shortage of good managers in three
to give years’ time. And do not forget that your competitors’ staff may end
up on the market as a result of the recession; now may be a good time to
snaffle their top performers, Mr Garstka said.
10 Get your staff on side
“The staff who are staying have to be motivated, Dr Ruddle said. “The best way
to cut costs is to get teams empowered and excited about doing their job.”
Keeping employees happy during the hard times will also make it easier to
hang on to them when the job market picks up. A study by Ceridian, an HR
company, found that 56 per cent of people would stay in a job that they
disliked but then leave when conditions improved.
Negative thoughts
— Recessions last an average of 11 months, according to the US National Bureau of Economic Research. However, upturns tend to last an average of six years
— A rule of thumb holds that a downturn becomes a recession when gross domestic product growth is negative for two or more consecutive quarters
— There have been five full-blown postwar recessions in the UK, in 1974, 1975, 1980, 1981 and 1991
Sources: NBER and ONS
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