Download 'Too Hot', an exclusive Specials track from iTunes
“It was,” giggles Tom Alexander, chief executive of Virgin Mobile, “a bit like sleeping with a very sexy woman.” He couldn’t resist.
So he chucked in the day job at BT Cellnet and this weekend here he is, contemplating the prospect of heading the biggest flotation brought to the British stock market this year.
And is he worried? Er, not quite. More likely he can’t believe his luck. Tanned and charming, with thinning hair cut long, stripey shirt tucked into dark chinos, Alexander, 44, looks as if he’s struggling to suppress the biggest of smiles.
After a varied career that has included professional go-kart racing and telecoms sales in Scandinavia and America, this mildly dyslexic, former public schoolboy (sound familiar?) is about to make serious money.
Few would deny him his reward. What Alexander has achieved in five years with Virgin Mobile is an extraordinary triumph in branding. Using network time rented from others, he has attracted over 4m UK users to a service that offers little more than sharp pricing, clever positioning and efficient customer service, especially popular with those who want something cheap and simple.
Where’s the technology? He doesn’t need it. “We’re not an engineering company,” he says, “we’re a marketing and service company. That’s the model.”
As a “virtual operator” — Virgin Mobile buys its airtime from its former partner, T-Mobile — he doesn’t have to pour money into capital expenditure. Other networks maintain the base stations, while his offer is about “attracting customers, keeping customers, passionate customer service” and the power of the Virgin name.
“I know you’re sceptical,” he says, rather engagingly, “but the Virgin name is an incredibly powerful brand. If you go into a supermarket and watch people looking at all the models of phones on offer, which is the one that the customer picks up? It’s the Virgin Mobile box. The name gives us a head start.”
As he sits in his cramped corner office overlooking London’s Leicester Square, Scalextric set in one corner, whiteboard decorated with doodles by his seven-year-old daughter propped behind, Alexander exudes low-key enthusiasm.
Those who know him remark on his unassuming style and his determination to grow the 1,400-employee business with a flat, non-hierarchical structure. So far it has worked, allowing him to create the biggest virtual-network operator in the country, outstripping rival operations launched by Tesco and Carphone Warehouse.
“The thing I love about this business is that we’re having a ball,” he says. “It’s like leading a winning football team, win after win after win — you run on adrenaline.”
So why divert everyone by floating?
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the power of collective thinking. Submit a solution and be in with a chance to win a Media Hub Home Entertainment System
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
per month on 36-month
Personal Contract Hire (PCH)
2008
42850
Car Insurance
£24,250 - £30,346
MI5
London
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Fabulous Cruise And Cruise & Stay Offers Including Virgin Atlantic Flights Prices Start From Only £699pp!
Last Minute Cruise And Cruise & Stay Offers. Med From £499pp, Caribbean From £699pp!
5 star quality at a 3 star price.
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.