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BT has revealed that 2,000 managers have left the telecoms giant since May, as part of the first wave of a restructuring that is likely to entail the departure of 5,000 managers.
Hanif Lalani, the finance director of the group, confirmed today that the total number of middle managers expected to leave as part of this programme was likely to be about 5,000.
This latest reorganisation of Britain's biggest telecoms group began in April, when the company said that the restructuring would lead to charges of about £450 million, which will generate a payback within two to three years.
However, the management departures, which are being conducted in consultation with the union, have been accompanied by the recruitment of 2,500 engineers.
"We are seeing a move away from managers to hire engineers and more front line staff," a spokesman said.
He declined to say how many more people would leave the company as the restructuring continues, but added that all departures would be on a voluntary basis.
News of the departures came as the company revealed the first increase in its consumer residential business for four years.
Consumer revenue, which includes traditional fixed lines, broadband, mobile and television services, was 3 per cent higher, reflecting the impact of a ferocious price war for residential consumers.
BT posted interim earnings up 3 per cent at £2.82 billion, on revenues 3 per cent higher at £10.1billion.
Revenue from so-called new-wave business — broadband, mobile and bundled IT services — on which BT is focusing rose by 10 per cent to £3.7 billion in the first six months of the year.
Ben Verwaayen, the chief executive, said: "This is another solid set of results ... the 22nd consecutive quarter of year on year growth in earnings per share.
"We are achieving significant transformation of our business which will deliver further efficiencies alongside faster, better, smarter services for our customers."
Shares in BT slid almost 4 per cent in opening trade, down 11.75p to 303.25p.
BT underlined its commitment to the broadband market and its declining dependency on the traditional fixed-line business by revealing that it supplies more than four million homes with the fast internet service, the first provider to break through that barrier.
Next year it will begin rolling out superfast 24 mb broadband, after beginning trials in the West Midlands last week.
Overall broadband revenues at BT were 12 per cent higher at £543 million, and net average revenues per customer household — calculated on a rolling 12-month basis — were up by £5 to £271, reflecting customers taking on more services from BT Vision, which involves a set-top box providing television programmes and film on-demand via broadband.
BT Vision has gained more than 100,000 orders since its launch.
Meanwhile, the traditional telephone businesses's decline appears to have slowed, with BT's revenues in this area falling by only1 per cent in the quarter.
BT said that this “reflects the robust defence of our traditional business in a highly competitive market".
A spokesman for Connect, which represents managers and other staff at BT said: “We welcome BT’s continued commitment to work with the union in dealing with the current restructuring of the company and to ensure that any reduction in jobs is dealt with via voluntary means."
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this is mainly spin
many of the folk who have taken the payoff were not middle managers at all, but senior IT technical staff, the very people able to justify the business in its apirational role as an IT services organisation, folk who can easily get another job
the dross middle managers will never volunteer to leave BT, and there lies one of the problems, the very people they most need to get rid of will stay unless pushed
its not just the redundnacy scheme, its the poor implementation of matrix management, with so many people responsible that of course nobody really is
how many people did i work for, exceptional feedback, and then someone you hardly know gives you a rating based on rumour and ill will, wot nonsense, and line managers changing every few weeks, i went 6 months with literally a new official boss every 2 or 3 weeks, what nonsense
and then "agile" they are not making any real agility
how not to outsource - BT way
thanks for the money and good ridanc
john smith, london, uk
I have worked for BT for nearly 20 years in a specialist engineering capacity so feel qualified to comment with some knowlowedge rather than some of the frankly ignorant comments posted here. Yes there is deadwood in middle management in BT - the same as most large organisations. However BT is charged with maintaining the copper network for all providers, all payphones, the 999 service and is currently investing millions in the 21CN network, the future for commerce and communications for the UK via a high speed backbone network. All this while trying to remain competitive in a free market where competitors cherry pick the most profitable areas. The people whining here about their bills might want to reflect on that.
Steve, Hereford, UK
Tony Miller should understand that the 'loathing' for the employers could stem from the fact that Senior Management have misled BT middle management for the last 2 years. Middle managers don't just manage people, they actually manage complex systems , software , processes , etc. These same experienced people were asked to train offshore people to takeover their roles and , in return, BT would train them to become IT experts and fill any business skill/discipline demands. BT have now reneged on that promise and we now see through the 'smoke and mirrors' that it was all just a cunning ploy to reduce the Pension deficit. If BT wish to demoralise and demotivate their workers even more, then customer service will get worse. Who knows whether this new strategy and restructuring will work. Whatever happens, the buck will stop mainly with Ben Verwaayen and Al Noor Ramji, but they will have left (with their big bonuses) by the time any business damage is realised.
Anonymous, Greater London, Middlesex
To all those about to be levered out of BT, I say: Welcome to a better world.
It's my intention to reap more in pension than they paid me in 32 years.
Jim hatch, Acapulco, Mexico
If BT doesn't need these managers now, why did it need them 5 or 10 years ago? BT still has a nice cosy existence, living well on being the local loop provider and offering a 3rd world Broadband service. Sorry, make that bottom tier developing country. More competition is needed if only now they are sorting out their outrageous middle management overheads.
Colin , Shrewsbury,
Getting rid of management and hiring engineers and front line staff. What a concept! If it catches on middlemen could become an endangered species.
Susan Wilson, Peterborough, UK
In reply to the views of Tony Miller I would like to say I am one of the white collar staff who has left BT under the voluntary redundancy scheme, 'voluntary' is also the word I would like to highlight. Fortunately for myself and my family I do not need to queue in the job centre as my 2 years salary and my 50% bonus (half my salry again) means I do not have to work for quite sometime. I will have a glass of champagne to your health Tony.
Barry Nelson, Leeds,
Saving all that money slashing jobs should mean they have sufficient revenue to cease extorting those paying their (advance) quarterly bills by cheque. (Historically, technically known as 'Daylight Robbery')
Hopefully at least one of those white collar staff currently queing in the Job Centre will be one of those who decided to show such abject contempt for those who ultimately paid their wages.
But who would employ such a person who has such latent loathing for those for whom they work?
Well, I'm sure the Railways would welcome them with open arms...
Tony Miller, Emsworth, UK not EU