We've made some changes
to The Sunday Times
AT 6.30 in the morning, a haggard group is checking out of the China hotel in Guangzhou, the glow of Cathay Pacific champagne subdued by the stale reek of last night’s Tsingtao beers downed with Chinese partners in a smoke-filled bar.
Everything about the buying business in China is fast: schedule, decisions, payment and delivery. There is not much time for second thoughts and none at all for mistakes.
But on that first morning, after the long haul through Hong Kong to the Pearl River delta, the man in the check-out queue does not feel dynamic. On the wrong side of 40, as he puts it, the man we will call Daniel considers himself a veteran of the buying circuit in China after more than 40 visits. There is not much romance left in it for him.
He has seen the rice fields transformed into factories and rutted tracks turned into highways; watched container trucks sweep down to once sleepy fishing ports and fought his way through thousands of buyers in markets and trade fairs built on the sites of Mao Tse-tung’s collective farms.
Daniel has offered to do something unheard of. For the next few days, on a guarantee that his commercial confidentiality will be respected, he will take The Sunday Times inside the mysterious process by which a piece of cheap plastic leaves a Chinese factory for 22p and ends up on a discount-store shelf in Britain priced at 99p.
“The single-price buyer is the toughest in the world,” said Daniel. Every cost has to fit inside that magic number: 99p in Britain and 99 cents in America. “It’s a zero-sum game.”
It’s also one of the fastest-growing retail markets. Tesco and Asda will add to Daniel’s competitive headaches when their own one-price sections get up to speed. There are one-euro stores across Europe and even 100 yen shops in Japan, all selling toys, trivia, accessories - anything that fits the price formula.
“Low-income groups see them as a necessity and high-income groups see them as amusing,” said Daniel.
“It’s just things. Things you don’t even know you want. A lot of the time when you get this stuff home you realise you shouldn’t have bought it. That’s why at the low end of the market they create a sense of adventure. In the US they call it a treasure hunt. And believe me, we’re at the low end.”
Everybody loves a bargain, except the men fighting it out inside that remorseless equation: 22p to 99p. That’s why bonding with the Chinese suppliers, who exist on some of the slimmest margins anywhere, is a must on the first night in town.
Another must is the Chinese man gabbling into his mobile phone as he walks alongside Daniel to board the China Eastern airbus for a two-hour flight to Ningbo, on the eastern seaboard.
Lai, to give him an assumed name, is a descendant of the “compradors” who made fortunes as intermediaries for an earlier generation of Daniels when British traders first came ashore at Canton in the 19th century.
He is fixer, translator, travel manager, bargainer, drinking companion and sage. No foreigner, however fluent their Chinese (and Daniel’s is nonexistent), can manage without a Lai. He can make you a fortune or help you lose it. Lai, it turns out, could be game for either. Daniel lives with that.
As the crowded plane takes off, Lai is still abusing a supplier by phone in loud Zhejiang-province dialect. Their neighbours in row 36 are hawking noisily. Daniel’s tatty seat fails to recline. He dozes.
Ningbo is the commercial capital of Zhe-jiang, a city with a 2,000-year history that has been entirely forgotten in the rush to the future. Its grubby hotels are more expensive than Beijing, its taxi drivers are rogues, its restaurants a rip-off and its bar girls mercenary. It is also a place of soaring wealth — economic growth may be more than 15% a year.
“The suppliers will pick us up from the hotel,” said Daniel. “The Chinese are very hospitable — as long as you’re spending money.”
The old school of buyers worked from the ground up, poring through Chinese business directories and walking round factories writing orders on forms printed in triplicate.
Daniel is young enough to have caught the internet age. He and Lai have already done their fieldwork on Alibaba.com and MadeInChina.com, which list thousands of factories and agents. They will order by e-mail and pay by electronic transfer. But not just yet.
“You have to look at the product and at the guy making it,” said Daniel.
It is a two-day task of dizzying variety. One factory is a gleaming showpiece, proud to invite callers into a spotless showroom with an in-house coffee shop that does lattes. “Okay for the Marks & Spencer boys, I guess,” said Daniel, moving on.
Another is a Dickensian shambles with a few sample toys grudgingly placed on a grimy plastic table in the manager’s office. But Daniel whips out his calculator and his bible of cost sheets, does the sums, and is pleased. The owners are so delighted that they insist on an immediate lunchtime “banquet” at a nearby restaurant, where copious fiery spirits wash down a selection of slithery delicacies, unidentifiable even to seasoned China hands.
Lai, Daniel’s right-hand man, sometimes assumes that no foreigner understands basic Chinese. After a few drinks, he is locked in a discussion over figures and percentages that don’t sound like the ones quoted to Daniel. Informed of this, his boss shrugs wearily. The factory calls go on and on.
That night, a throng of xiaojie, Chinese slang for working girls, descends on the buyers unwinding in the bars and massage par-lours around the hotels.
“Cheap sex in China is like any cheap product in China,” sighed Daniel, sipping his £5 pint of Guinness. “You get what you pay for.”
He turns in early, but not before telling of the night when a happy supplier sent xiaojie up to his team’s rooms to celebrate a deal with a free lesson in the refinements of Oriental civilisation. “None of the guys turned it down,” said Daniel slyly.
In reality, the mathematics are more fascinating than the venality of Chinese business culture. And in any case, Daniel doesn’t feel superior. He knows a colleague from a major British retail chain who retired early after years of amassing 5% kickbacks from Chinese suppliers in a Swiss account.
“Here are the crown jewels,” said Daniel during a quiet patch one afternoon, rustling through his cost sheets. And this is how it works.
Take a typical, small plastic toy. It leaves the Chinese factory and goes into a shipping container at the port for a “free on board” (FOB) price of 22p. Daniel will pay for shipping, British customs duty, insurance and unloading into a warehouse. His costs bring the price “landed” in the UK to 31.5p.
“We’ll aim to sell that to the retailer for 45p,” explained Daniel. The retailer sells it for 99p, but will keep only 81.7p of that — the rest is 17.5% Vat.
“So we work on the basis that the landed price at our warehouse is one third of retail,” said Daniel, “but the free rider here is the UK Treasury. So who’s ripping whom off?”
Along the chain, the Chinese factories, Daniel, the shippers and the retailers are fighting over the margins. Every day, every load, every week.
The numbers get even harsher when you look at the Chinese end. Their 22p is Daniel’s baseline. He reckons that due to high commodity prices, raw materials eat up 15.5p. That leaves the factory with 6.5p to cover wages, overheads and profits.
“Think about that,” said Daniel. “It means that the labour costs in China could double and you would hardly notice it.
The squeeze is in the middle.”
Not for the small fry like him are the social audits, compliance documents and worker standards that major brand names insist on. “They have to,” said Daniel, “because nobody wants to end up on the front page of the News of the World. For us, it’s all about price.”
It’s in search of the elusive margin that Daniel and Lai hire a taxi for £65 to drive inland for three hours.
On the way he waxes lyrical about the buyers’ holy grail. “Holograph ‘bling phone’ stickers for mobiles — eight pence a pack FOB in Ningbo and a quid in the shops,” he said dreamily, “that’s a nice one.”
They go to Yiwu, a place that was paddy fields 25 years ago and is now, as the official literature puts it modestly, “the largest wholesale market in the world” with 100,000 businesses spread over 2.6m square metres.
“If you spend three minutes in each booth it will take you a whole year,” Yiwu boasts of its brand-new complex.
Daniel and Lai are three-minute men. In the cosmopolitan throng, the Brits are lost among buyers from Mexico, Sri Lanka, Nigeria, Russia and the Middle East, all with their Chinese sidekicks, hustling to drive down the asking price.
“If an initial quote is out by 15%-20% I’ll lose interest,” said Daniel. “They need to know we’re not from Harrods or Debenhams. I’ll say, okay, can you show me some real prices? It’s cost me five grand to get here. I’m not here to be nice. Most of the time they’ll just laugh. They don’t give a shit.”
Once Daniel has found the product, got the price, identified the factory and made the deal, he starts to assume risk.
“It’s impossible to enforce anything legal with China,” he said, “and to be fair they’d have no idea how to go after a crooked Brit in our courts.”
It demands an astonishing degree of trust on both sides. In general, the factory will start a production run on receipt of Daniel’s order. He will try not to pay a deposit, although some Chinese firms insist on 30% up front.
“We’d expect the goods to be loaded about 30 days after order,” he said.
With Daniel’s goods container on the dock-side at Ningbo, the factory will fax a copy of the bill of lading to him in London.
Then he must transfer payment in full to the factory’s account in China through HSBC in Hong Kong.
“You are trusting that on receipt of the funds the factory releases the original bill of lading and allows us to receive the goods,” said Daniel. “If they don’t, you’re f****d. And of course the customer has paid in full and in advance for goods he’s never seen.”
The buyers’ lore of disaster is legion: the consignment of blue colanders that arrived a lurid yellow; the container of gel-based air fresheners out of which poured a molten mass of purple sludge on arrival in Britain; the toy weighted with toxic mud as ballast. Goods can be short, broken or defective.
Then there is the “long firm” Chinese scam. “A long firm is a confidence trick,” explained Daniel.
“The buyer visits someone. Their prices are unusually low. He’s suspicious, so he just places a small trial order. It’s perfect. So he places another, and another. It can run six or eight months like this. They build up a load of customers. Then one day the guy in China takes the money, ships containers stuffed with rocks and waste products all over the world, and vanishes.”
Of course, the buyers could pay for professional inspections, or work through agents, but that eats into the precious margins. Both Chinese and British write off the occasional loss and trade on.
There’s a converted military airfield at Yiwu, but the civilian flight connections don’t work and Daniel is trying to get home for the weekend. So he hauls his bags onto a crowded train to Shanghai, scrambling for the last China Eastern flight to Hong Kong and the Cathay Pacific connection to Heathrow. It is one working week, four cities and countless three-minute meetings since he landed. Within the month, £280,000 in orders will flow through HSBC into China; 60 to 90 days after that, the ships will heave into sight off England and Daniel’s tat will be on a shelf somewhere near you. All for 99p.
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"and *even* 100 yen shops in Japan"
Well now, to be entirely fair these kinds of shops originally appeared in Japan (gaining enormous popularity after the economic crash in the mid '90s) and then spread to the rest of the world.
Just goes to show how ignorant we europeans tend to be about all things Asian.
On a side note we really should all strive to learn an asian language besides our mother tounge and english, I for one went for japanese.
Martin, Linkoping, Sweden
I am a Chinese in UK. Please don't confuse politics with business. They are totally different. I totally don't understand the logic of linking the independence of Tibet with doing business in China. By the way, for those who are quite proactive of the independence of China, how much you understand China, in particular Chinese history and culture? It is also a big shame for these people who purely make this judgment from their own point of view while ignoring the true interests of our Chinese people in general, in particular people live in Tibet.
Richard, London , UK
I am a Chinese who has been studying in UK for the past four years. I came here in the hope that I can broaden my views and I can learn the so-called democracy the West always proud of and always want (and sometimes force) other countries to follow their suits (as if this is the only right way people should live). The above report and all the comments following is another example to help me understand what is democracy. They can say whatever their like, be right or wrong, on China even most of them only learned China through their local media or just several trips to China with totally ignorant of Chinese history and culture. I guess most of them even could not speak Mandarin at all. Therefore, my understanding of principle one of western democracy is free speech, be rubbish or not. But is this the right way? Should people also be responsible for what they have said?
chinese student in UK, London,
Let's be honest, we DON'T need all this rubbish that is being exported by China. Kids don't use the plastic toys, crackers at Xmas are not a luxury , just complete rubbish.
Why is it in these socially and environmentally times we carry on allowing these products to be made ? Oil is an expensive and finte comodity, it is needed for plastic. Transport of this relies on heavy oil for the cargo ships, transport from the docks relies on oil.
The world has gone stupid, we don't need these things, we don't need to encourage the Chinese or others to make them. We are being taxed to the hilt over emissions and congestion causing global warming but appear to be allowing this junk to be made without further thought.
Come on people of the world and especially ASDA, SAINSBURYS, TESCOS & the like, we don't need it.
Mark, Leicester, UK
Scotland can have its independence any time it wants. There is an election in Scotland this year and if the Scottish National Party wins it plans to move towards independence. When will there next be an election in Tibet in which a pro-independence party is allowed to stand?
Philip Cronin, Bedford,
Paul's apparent ignorance of basic geographical and historical facts about his own country leaves him with little credibility to lecture on Tibetan history. Wales may be part of Great Britain, which is an island, but it is no more part of England than Tibet is part of China.
Philip Cronin, Bedford, England
There's a certain artistic license in the article but as a regular buyer from China, I recognise most of what's written.
Britian's economy has been propped up in recent times with ever cheaper goods which releases more disposable income and so more expenditure on more goods. Years of deflation in this way has got major retailers drunk on a spiral of lowering prices for more market share and a squeezing of the supply chain from UK middleman to Chinese manufacturer.
They're now in the process of cutting out the middleman altogether by going direct, but it's a self defeating policy and sooner or later prices have to increase and what happens to our economy then - we'll see.
Dan, Birmingham,
A shop would keep 84.25p of any item priced at 99p. The calculation of the VAT is completely incorrect in this article as any first year business student could tell you.
Frank, Isleworth,
Ignorance. Anyone with any knowledge about the history of China will understand that tibet is a part of China just as wales is a part of great Britain.
Paul , London, England
Dear Times,
There is nothing sadder than the current situation regarding the ridiculously low price of imports from China. It is disgusting that people can be treated so badly in their own country and it is disgusting that just about every retailer in the UK has 90% of their stock created in these conditions. People seem to think there is no downside to this process but surely it cannot last forever, either China will soon have to increase prices or Westerners will have nothing to buy their products with once their own jobs have been exported.
Russell Brocklehurst, T wells,
Pradip,
I heard that Radio 4 program also. Misleading and lacked verification. Sounded more hearsay than empirical. Then again it is BBC and one should be mindful of its limitations. On the wider issue, I like this concept of arm-chair journalism based on experiences of a British visitor on business trips to China (which qualifies him as an "expert" on Chinese matters). Equally wonderful is arm-chair commentary here based on a "knowledge" derived from articles one reads in local media. If you want to learn about China (or any Asian country) go and live there for a while and see where truth lies. The hegemony of ironies is not just a wonder of Chinese society. It thrives very well in Europe also. I hope our "expert" Daniel actually learns bit or two of China.
Prabhat, UK,
The difference between truth (i.e. reporting it like it really is) and arrogance is just an individual point of view.
Seems like some overseas readers, possibly of Chinese extraction have had their noses put out of joint by this piece.
I thought it was fascinating and imparted useful information to the would-be consumer of all this tat in Britain.
However, will we all stop buying this stuff until Tibet (or any other western liberal sensitivity vis-a-vis China) is resolved.
Come now, will the British consumer give up their right to buy tat for the grand ideal of freedom for Tibet (whatever that means)?
Oh, Keep taking the tablets ....
Rohan, Solihull, UK
I am Chinese. i don't know why you guys mislead by some ignorant media. that's really miserable.
You guys should come to China, to check out the real China by yourselves. seeing is believing.~~~~~~~~~don't just believe what those self-believing media said...really...
Tibet is belong to China as other part of China. tWe belong together. like four part makes UK. that's the history.
Most chinese are far better than before, of course a lot of Chinese in remote place are very poor, we heard of them like you, but it takes time to improve such situation. China got a far largeer population than you, do you realise this???????? we just developed for 20 more years, not like you, decades or hudreds~~~
be more tolerance and patience and kind, thanx~~~~
ivybluefish007, Fuzhou, China
yeah and you should give scotland back to the scottish. oh yes and how about cornwall to the cornish and the malvinas to the argentinians.... so arrogant
wui , kuala lumpur, malaysia
Its the make or break market. Win some loose some is slowly becoming more win win for both parties compared with some tragic stories of the early 90's.
I think an understanding of chinese is absolutely essential for those trading on this level. Surely, those without just set themselves up for trouble buying commodities from unresputed sellers at these types of profit margins?????
chris, london,
The cheap cost hides the true cost toi the environment, radio 4's report on how people are scared to drink the water in China, shows how others are bearing the cost. , We need to enjoy our lives and our environment, stop buying tat and ignoring the waste it creates
Pradip, London, UK
"The free rider here is the UK treasury" Well, it's the same Treasury that funds - against the opposition of many education councillors - Mandarin teaching, and the science skills that make us buyers (not sellers) of 99p goods. How different from the 1980s when we were promised that Britain's future lay in undercutting the third world in wage costs.
mkpaul, Milton Keynes,
why don't we refuse to deal with China at any level until they return Tibet to the Tibetans! Oh no we would lose out on the 99p tat! Just who is adding to climate pollution? those that order the tat - make the tat- sell the tat or buy the tat?
We do not need tat from China - stop dealing with them - boycott the Olympics until they leave Tibet - and help them recover from the brutal occupation!
dfcoates, brighton, UK