Claim your free 2010 double sided wall chart
Robert was surprised. “I thought: Holy shit. If car dealers are talking about credit scores to my cute little blonde wife, we are really on to something here,” he said.
What he was on to was the burgeoning business of credit rating, the secretive process that scores you financially and can determine if you get a personal loan or mortgage.
Ten years on, Robert is bringing Experian, the huge American credit-checking and business-services group that he heads, to England and a flotation next month on the London Stock Exchange.
Experian is being demerged from its parent company, GUS, the conglomerate that also owns the retailers Argos and Homebase. Its newly independent chief executive will preside over a company with revenues of more than $3 billion (£1.6 billion) that analysts estimate will be valued between £7 billion and £9 billion. Experian looks set to become one of the 50 largest companies on the London market, adding its chief to the ranks of high-profile Americans running British businesses.
Experian is best known as the world’s largest credit-scoring agency, but its reach has expanded. It now deals in all sorts of valuable, and often highly sensitive, financial information — offering its services to corporate clients and, increasingly, to consumers.
A typical retail transaction — say, buying a camera — could be affected by half-a-dozen of Experian’s businesses. For example, its Foot Fall division could help a retailer choose the best location for a camera store. Two other businesses — Simmons and Vente — might help the retailer select its product ranges. Clarity Blue could identify consumers most likely to respond to advertising. And the customer could end up paying for the camera with a credit card approved after Experian’s credit checks.
Much of Experian’s business is done anonymously for big clients such as American Express, HSBC and Vodafone. Until recently Experian was overshadowed by its less remunerative but far more glamorous stablemate, Burberry. GUS demerged Burberry in 2005 and the clothing and accessories company has gone on to have a successful, if sometimes rocky, solo career.
Robert is confident that Experian can also bloom away from its parent and is looking forward to the London move. “Not many people get the opportunity to live and work in another country,” he said, adding that London was ideally situated for a global business — it is halfway between the developing markets in the east and North America.
But he is wary of the exposure the demerger will bring. “My job will change for the worse,” he said. “We have been shielded to a great extent by GUS. It will be a big change being a public company.”
Robert, 47, joined Experian as chief operating officer in 2001 from First American, a business-information group, becoming chief executive of North America in 2002 and global chief in 2005.
He has concentrated on making sure Experian’s businesses act as one. “Five years ago, if American Express called a meeting to get information, many of the Experian people would see each other for the first time at that gathering. It was very, very embarrassing.”
When he took over, Robert called in his top 15 sales people and charged them with making sure the company got better at meeting clients’ needs.
Industry sectors news at a glance. Interactive heatmap, video and podcast
Everything the Business Traveller needs to know to make a better trip
Get ready for the winter sports season, with our resort guides and snow reports
We are backing British business, what is the confidence of the nation and what businesses are succeeding?
Growing demand for energy, oil that is harder to reach and the rise of carbon dioxide emissions. We examine the energy challenge
With rail travel in Europe on the rise, we review the benefits of travelling by train
In this special section we explore new food trends to help improve your dinner party and impress guests
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
1998
£47,955
2004
£56,950
Essex
Check your free Experian credit report before applying
Car Insurance
£100,000
Barnardos
UK
£123,460 pa
The Law Commission
London
Southwark County Council
Competitive + bonus + benefits
Manchester United
Central London
Moments from Battersea Park.
For sale with Winkworth
Find out about shared ownership.
See your free Experian credit report beforehand
Includes flights, accommodation with room upgrades, transfers city tours in Hong Kong and Bangkok.
PremierHolidays.co.uk
For your ultimate tailor-made ski holiday, click here
Get covered on your travels with a superb range of policies at great prices. Visit InsureandGo.com
Choose from the beautiful landscape and tranquil beaches of Oahu, Kauai, Maui & Big Island.
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.