Download 'Too Hot', an exclusive Specials track from iTunes
Robert was surprised. “I thought: Holy shit. If car dealers are talking about credit scores to my cute little blonde wife, we are really on to something here,” he said.
What he was on to was the burgeoning business of credit rating, the secretive process that scores you financially and can determine if you get a personal loan or mortgage.
Ten years on, Robert is bringing Experian, the huge American credit-checking and business-services group that he heads, to England and a flotation next month on the London Stock Exchange.
Experian is being demerged from its parent company, GUS, the conglomerate that also owns the retailers Argos and Homebase. Its newly independent chief executive will preside over a company with revenues of more than $3 billion (£1.6 billion) that analysts estimate will be valued between £7 billion and £9 billion. Experian looks set to become one of the 50 largest companies on the London market, adding its chief to the ranks of high-profile Americans running British businesses.
Experian is best known as the world’s largest credit-scoring agency, but its reach has expanded. It now deals in all sorts of valuable, and often highly sensitive, financial information — offering its services to corporate clients and, increasingly, to consumers.
A typical retail transaction — say, buying a camera — could be affected by half-a-dozen of Experian’s businesses. For example, its Foot Fall division could help a retailer choose the best location for a camera store. Two other businesses — Simmons and Vente — might help the retailer select its product ranges. Clarity Blue could identify consumers most likely to respond to advertising. And the customer could end up paying for the camera with a credit card approved after Experian’s credit checks.
Much of Experian’s business is done anonymously for big clients such as American Express, HSBC and Vodafone. Until recently Experian was overshadowed by its less remunerative but far more glamorous stablemate, Burberry. GUS demerged Burberry in 2005 and the clothing and accessories company has gone on to have a successful, if sometimes rocky, solo career.
Robert is confident that Experian can also bloom away from its parent and is looking forward to the London move. “Not many people get the opportunity to live and work in another country,” he said, adding that London was ideally situated for a global business — it is halfway between the developing markets in the east and North America.
But he is wary of the exposure the demerger will bring. “My job will change for the worse,” he said. “We have been shielded to a great extent by GUS. It will be a big change being a public company.”
Robert, 47, joined Experian as chief operating officer in 2001 from First American, a business-information group, becoming chief executive of North America in 2002 and global chief in 2005.
He has concentrated on making sure Experian’s businesses act as one. “Five years ago, if American Express called a meeting to get information, many of the Experian people would see each other for the first time at that gathering. It was very, very embarrassing.”
When he took over, Robert called in his top 15 sales people and charged them with making sure the company got better at meeting clients’ needs.
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the power of collective thinking. Submit a solution and be in with a chance to win a Media Hub Home Entertainment System
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
per month on 36-month
Personal Contract Hire (PCH)
2008
42850
Car Insurance
£24,250 - £30,346
MI5
London
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Fabulous Cruise And Cruise & Stay Offers Including Virgin Atlantic Flights Prices Start From Only £699pp!
Last Minute Cruise And Cruise & Stay Offers. Med From £499pp, Caribbean From £699pp!
5 star quality at a 3 star price.
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.